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Grasslands Nursery Reviews

4.7 Rating 8,386 Reviews

93 %

of reviewers recommend Grasslands Nursery

Company Reviews

Product Reviews

4.7

Based on 8,386 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 3rd May 2024

Grasslands Nursery 5 star review on 2nd May 2024

Grasslands Nursery 5 star review on 26th April 2024

Grasslands Nursery 5 star review on 25th April 2024

Grasslands Nursery 5 star review on 18th April 2024

Grasslands Nursery 5 star review on 16th April 2024

Grasslands Nursery 5 star review on 15th April 2024

Alastair McM****

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was due today Friday 18th after placing the order 1 week ago although delivery states 2 to 5 days. After stating in all day nothing arrived. Not happy. No phone call, no apologies and no ware was of whether it will arrive tomorrow or whenever. The order was for over 500 pounds so will be seeking some compensation and removal of delivery charges.”

Posted 7 years ago

“Customer service was terrible. I tried to purchase my order on the last day of validity of a voucher code, but the transaction wouldn't go through. I was able to complete the transaction the next day, but Grasslands said that they couldn't honour the discount as the voucher had expired, which I accepted. I requested to be contacted on the day of delivery to be advised an estimate of a delivery window which never happened. When the courier arrived, it was raining, and he was reluctant to deliver the plants into the property, and ended up leaving them outside the gate meaning I had to carry them in myself so they were off the street. I was also not able to verify that all of the items in the order were present before the courier left, and he told me that he was leaving and if I had any issues I had to take it up with Grasslands as it was nothing to do with him. He then said that I could mark on the delivery ticket that it was received unchecked and then quote 'everyone would be miserable'. I understand that it is quite common for companies to employ the services of external courier companies and thought that Grasslands would welcome feedback as the delivery service is an important part of the customer experience and can end up being a reflection of the company. I sent an email to their customer services and received response saying that they 'were not sure really where to start' and that all they could do was 'apologise for there behaviour'. Although I was generally happy with the quality of the plants, I would not use or recommend Grasslands in future based on my experience with them.”

Posted 7 years ago

“Plants (photinia red robin) were disappointing. They are spindly and have disease or rust coloured spots on the leaves.”

Posted 7 years ago

“the only reason I have rated this poor is because they are asking for a review before I have had anything delivered. try asking after customers have had there goods”

Posted 7 years ago

“Not sure why I had to pay delivery twice when plants and gravel came on the same truck ?”

Posted 7 years ago

“Had smaller size Laurel plants delivered as part of an order Paid for a larger size Plant”

Posted 7 years ago

“I ordered a tree paid for it received confirmation that it was on its way then received an email telling me it was no longer available. Still waiting for refund”

Posted 7 years ago

“Appalling attitude on the part of those who dealt with telephone inquiries. Unhelpful, fractious and verging on discourteous. Not a pleasant experience when having to make an inquiry and talk to somebody. In the end we received the wrong plant variation but decided to keep them as we did not wish to start another bout of unhelpful phone calls.”

Posted 7 years ago

“I ordered and paid for an Acer as a date specific gift. The next day I was informed the plant was out of stock, I could choose another plant or alternatively wait until they are next in stock. I did have a little time on my side however, it was not known when they will be in stock again. Since requested a refund and confirmation of refund, to date have not heard anything more. A simple 'out of stock' notification could have prevented especially when it is not known when the item will be back in stock. Apologies, but I do not feel this was a very good experience with your company.”

Posted 7 years ago

“Only 4 of the 6 items delivered, the packaging was very poor and 1 plant damaged. Remaining 2 plants delivered few days later, again poorly packed and 1 plant damaged”

Posted 7 years ago

“Plant arrived in good time however it was poor shape ! tired, wilting and dry. Plant must have been in the plant pot forever - the roots were in such bad shape - I'll be lucky if I can bring it back to life.”

Posted 7 years ago

“Received a damaged tree due to either the garden nursery or delivery company. It was to be a 70th birthday present and I was very disappointed with there response. I'D emailed immediately when it was discovered and after several replies got just £20 off a £73 order. Bought at a local garden centre I could have exchanged the tree. Unfortunately I'd searched all around my local area and couldn't find that particular species. Very disappointed and I would definitely NOT recommend this garden nursery.”

Posted 7 years ago

“Disappointed overall. We ordered a couple of trees over the weekend for our child's naming ceremony on the following weekend. The website said they were in stock, but given the relatively short notice I also rang up to make sure they'd arrive on time. I was told they'd be with us on Wednesday. On Thursday my wife rang the nursery to check what was going on, and was told that they were out of stock and that we'd been refunded. This left us with a stressful couple of days trying to track down the trees from elsewhere, when we were already very busy.”

Posted 7 years ago

“When I complained about the quality of the hedging plants I had been supplied. There was no apology only that Grasslands had been happy with the plants they had supplied but recognised that the plants supplied were not all of the same standard. They made a suggestion that when planting as to how I should orientate the ones that I was not happy with.”

Posted 7 years ago

“Several of the plants I ordered arrived damaged, one so badly it will likely be a write off for this season, if it survives. Reported to customers services but received a less than satisfactory response. A lot of time wasted, next time I will go directly to a nursery and not rely on the internet.”

Posted 7 years ago

“I bought some plants advertised online but my money was reembursed after a week and I was told that the plants were out of stock. I suppose brownie points to the nursery for reembursing my money...so thank you for that!”

Posted 7 years ago

“We spent over £200. We waited over a week for delivery. The holly arrived very poor leaves eaten by insects, leaves very dirty covered in clay. Plants very bare unlike Grasslands nursery photo!”

Posted 8 years ago

“I tried to order a product on the website but I was unable to add it to my basket. I then telephoned, and spoke to a very nice lady who took my order manually, which seemed to defeat the object! But none the less it was done. Only to receive a day or so later an email to say that the product was not available, they couldn't fullfill my order, so had cancelled it and refunded me! what a waste of time.”

Posted 8 years ago

“Whilst the delivered plants were of good quality that unfortunately was all that was good about this purchasing experience. Postage was expensive and as such I expected a prompt service. Delivery took four working days and attempts to contact Grassland Nursery proved futile. Delays with the delivery went unanswered and since they took payment for the order they have failed to respond to any communication and as such I would not recommend them.”

Posted 8 years ago

“I am very sorry to have to send this negative review as it is not something I have ever done before...and would not have done now if you hadn't requested a response. I was pleased with the price and punctual delivery of my order and with the general quality of the plants, but disappointed that the Leucanthemums (which actually occasioned my choosing Grasslands as a supplier) were ultimately unavailable once the order had been accepted. Much more disappointing, however, was the extent of the perennial weeds in the pots and entangled with the roots of the plants (not just algae, mosses and liverworts on the surface of the potting compost). This was so bad in many cases that my first action was to split and divide the plants and wash off some of the soil in an attempt to avoid transmitting the weeds to my garden thereby allowing them to flourish in the heart of the plants so that I would never be able to eradicate them, which obviated the point of obtaining specimens of the size I ordered. Accordingly, I would use Grasslands in the future for hedging plants, for example, but not for herbaceous perennials. I am not sending this review to upset anyone (all the nursery staff looked lovely people in your promotional photos) or damage your online reputation, but, as you suggest, to alert you to a problem so that you may bear it mind and maybe take any possible steps to remedy it, Regards, Ann Finch”

Posted 8 years ago

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Grasslands Nursery is rated 4.7 based on 8,386 reviews