Please note! If you order after 12pm you will not qualify for next day delivery. This is not made clear on the website. I ordered after 12, opted for next day delivery option and paid the premium delivery charge without any alert that I had missed the deadline. The next morning I rang to ask when I could expect the delivery and was told I had ordered after 12 so had missed next day delivery. When I protested that there was no warning of a deadline and that the website had allowed me to press on the next day option as well as taken an extra £15 for premium delivery, I was told the information was in terms and conditions and I would not get the extra back I had paid.
At the very least, the website should make the 12 pm deadline more explicit and not allow you to press the next day delivery option if you have passed the 12pm. I hope they amend their website accordingly so other people won't be misled or pay extra unnecessarily.
5 years ago
Grasslands Nursery has a
4.7
average rating
from
8,351
reviews
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