Not worth the hassle if you're a trade customer. I purchased nearly £750's worth of pleached Photinia trees, and was sent the wrong sizes. They were supposed to be clear stem of 1.5m. I know this measurement would not be exact by 1/2 cm (as stated in their terms 'All sizes quoted are approximate'). However, the trees that arrived had a stem of 1.64m! Which would mean I'd have to plant them 14cm deeper to provide screening of a fence underneath. I paid £60 for delivery. I sent photos and complained, as I'd booked to plant the trees for a regular customer and ordered in advance. I then had to cancel this, and I wasn't free for another month to come and replant! Consequently, my customer wasn't happy, understandably. Fortunately they know I have a good reputation. The other website descriptions for pleached trees state a range e.g 80-100cm stem. This one didn't. Apparently I should have stated that I wanted a 1.5m stem! Grasslands refused to swap for the right sized trees free of charge. They finally negotiated for me paying £30 to have a swap. They found some at 1.46m stems. Therefore the range could be +-1.46m - +-1.64m. I asked for a delivery time for the swap, right up until the night before, and was never given one. They then turned up at 6:45am, and I wasn't able to tell my customers. I then had an email at 9am saying they'd let me know a delivery time! I never heard back from them. I felt disappointed that Grasslands didn't own up to having the wrong website description, and blamed me for their error, or exchange them free of charge. I won't be using them again, which is unfortunate for them because, as a garden designer in Bath, I spend thousands of pounds on plants every year, and I would have reordered if the service had been better.