Grasslands Nursery Reviews

4.7 Rating 9,513 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 12th March 2025

689

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants were ok but delivery gets 0/10 Change your courier and I price your communication with your clients. I asked before ordering if I will receive delivery date and this was Indeed confirmed. Days later I received later indeed an email stating delivery would be on Thursday. Stayed home all day, called at 4pm to enquire are delivery status and they told me Not to worry, courier is on the way and will be delivered before 6pm. Nothing got delivered. Same story the next day, Grasslands promising it would arrive Friday , but again a day got wasted . Plants got delivered on Saturday I waited 2 days for a delivery and had to reorganise my schedule. They blame the courier, but that’s no excuse .”

Helpful Report

Posted 4 years ago

“I bought this as it was described as not scorching the lawn. I used this last week and my lawn has scorch patches all over it”

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Posted 4 years ago

“I can not give you a review as I have not yet received my order Regards Sarah”

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Posted 4 years ago

“I’ve never written a review for any product I’ve bought before!! I made the order on the 18th May and haven’t received the plants yet. I contacted them they said it will arrive at some point hopefully in June! This doesn’t quite seem acceptable, just don’t sell the product And take the money if it’s not ready. I hope that the plants are of an excellent standard Maybe with something extra for the inconvenience or I’ll be writing another review.”

Helpful Report

Posted 4 years ago

“After order was placed 3 plants were out of stock, then had to contact regarding delivery as plants hadn't been sent out after over a week. Once the plants were received they were absolutely dried out and in one of the boxes they were withered and scorched. The plants had been in transit for nearly 48 hrs even though on website it states it will only be 24 hrs. Not happy and no resolution from customer services, apart from offering the scorched plants for half price. Will not order from again and would certainly not recommend.”

Helpful Report

Posted 4 years ago

“I ordered over £100 worth of plants for delivery. While the delivery time was fairly quick, the standard of packaging was incredibly poor with absolutely no attempt made to secure the plants in any way. As a result, most were badly damaged; two were all but destroyed. The aftersales 'service' unfortunately then continued the trend of poor standards. It's taken two weeks to even get a response from the support team and almost as long just to get someone to pick up a phone, despite the reopening of the store. After many emails, online chats and a phone conversation, I've eventually been issued with a refund and a 'ah well' response saying it can be difficult transporting such fragile plants (lupins). That may be but it would perhaps help to not shove them in a huge box unsecured with a 10ltr lavender... just a suggestion. We've used many online nurseries/garden centres over the last few weeks, including one in the Netherlands who still managed to get a young Clematis to us in perfect condition (talk about 'fragile plants'). I'm sorry to say the service received from Grasslands has been by far the worst and I won't be returning.”

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Posted 4 years ago

“Just received this email asking me to write a short review of Grasslands who haven't yet delivered the plants I ordered nearly a month ago..... I suppose the above paragraph is my review.”

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Posted 4 years ago

“We ordered quite a few plants from Grasslands. 12 Buddleas and several assorted plants. Three plants arrived in a cardboard box which was well packaged and the plants were in good condition. The rest arrived in two large cardboard boxes and when we opened them some were upside down and some if the plants were broken. We were not very happy. We contacted Grasslands and they have given us a refund on 3 of the most broken plants. We think they need to sort out their packing/delivery process.”

Helpful Report

Posted 4 years ago

“I may have missed it elsewhere on the website but the first time I noticed there was a minimum order of £99 was at the checkout. Sorry, I’m not prepared to commit that amount as a first order. I’ll look elsewhere.”

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Posted 4 years ago

“The size was much smaller than expected and smaller than the 4.5 lt pots but it was wider. I did complain about these but by the time I got the answer back to photograph them my gardener had planted. I also mentioned to the driver that the plants looked small for the price Disappointed to be honest”

Helpful Report

Posted 4 years ago

“I received my order promptly, however the packing could have been much better. My biggest concern is with what looks like box blight on the box plants that were delivered. I have cut this out as best I could and reduced the height of the box by a third, I hope that the box blight will not return or infect the other box plants currently in my garden. Were the plants checked for box blight before despatch? I would be grateful to receive your feed-back on this. Thank you. David Ward”

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Posted 4 years ago

“I have previously ordered and visited this nursery for years . This order arrived in a very poor condition. I had to send 4 items back and the others were so dry they still look weak . I emailed to convey my opinion and was dealt with as though I had no knowledge . I’ve been a gardening for 40 years .”

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Posted 4 years ago

“Found this tree to be very pot bound branches were crossing back over main stem looked like they had been tied up for a long time one of main leaders had been snapped in transit unhappy as this was most expensive item. All the other plants ordered were fine and in good order.”

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Posted 4 years ago

“I was sorry to see this tall palm had been transported badly and all upper leaves were bent, damaged or broken.”

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Posted 4 years ago

“Sadly these were tiny not what I expected for my money at all ruined the experience of buying from here first time”

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Posted 4 years ago

“I ordered 3 shrubs, but my money was refunded without any explanation.”

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Posted 4 years ago

Hi Christina, We sent you the following message on March 31st but it must have got lost in cyber space "Dear Cristina I am sorry but unfortunately we are missing some of the items for your order, We have tried to get in touch but have not been able to. We have now refunded your order in full. Sorry for any inconvenience Regards" Sorry for the lack of communication.

Posted 4 years ago

“Very scrawny specimens I'm afraid. I would never have bought them had I been in the nursery myself.”

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Posted 4 years ago

“The plant received was not as advertised. Both shorter and not sufficiently thick to act as a hedge.”

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Posted 5 years ago

“Ordered 15 bamboo - told they will be 2 metres high from pot - turned up average height 1.60 . Bit disappointing as the original screening height won’t do the job!”

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Posted 5 years ago

“Bought 8 of these, 4 were barely 90cm, 4 were more like 75cm, none were anything like 110cm. I wanted them to replace the 4 v small ones which they said they'd do, but while looking at pick up times they came back 3 days later and said they'd refund the difference for all the plants for the next size down. This was only £16 (out of about £75) but by this stage i'd had enough of the numerous phone calls to try and get them to ring back so I accepted. Not great customer service and I can see now why they were cheaper than most other places”

Helpful Report

Posted 5 years ago

Hi Tom, I am sorry you are not happy with the outcome of this issue, we did apologise for the plants not being within the correct size range and we did downrate the charge to the lower size of plant for all the plants you received. Once again, I am sorry we did not provide you with the plants you expected. Paul

Posted 5 years ago

Grasslands Nursery is rated 4.7 based on 9,513 reviews