Grasslands Nursery Reviews

4.7 Rating 8,353 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 8,353 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 25th April 2024

580

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I leave this review as honesty helps others make an informed choice and casts tranparency on the most important part of any brand, its customer services department. If things are not right then it's so important to know if the CS team have the quality to respond in the right way to create a postive customer experience. I bought a small tree and eventually I had a call to say it was coming. There was no email nothing to say anything about the delivery. I was called the afternoon the day before it was due to arrive so be aware it's very last minute and not organised in a way that works for both company and customer. Also be aware there is no time allocation, it's basically anytime on the day. Also be aware that you are considered lucky if your purchase is placed on your driveway, as the deflection I was given is that it's a kerbside delivery. The day after the delivery I got an email to say my tree was out for delivery, I mean the day after, utter chaos. The tree was delivered at 8am not a knock on the door nada, I was in the front room so I would have heard. CCTV also shows it was a dump and rush. I left the house to walk the kids to school to see the tree lying on its side on the driveway. I was told oh that's the wind, erm there was not even a breeze that morning. The driver lacked the intelligence to leave the tree in one of the multiple places where it would not fall. Thankfully it fell away from the car, had it gone the other way it would have scratched the paintwork and that would be a big cost to repair. I would say quite a stressful and long process seeing how little the customer services cared about the polite feedback sent to allow them to improve the delivery manner which is an extention of the customer experience. I'm not sure people want to spend £120 on a tree that is left to fall over, potentially snap a branch or cause damage to your car, the drive is big enough not to put it where it was. The Customer Service team ignored the points raised and said oh that will be the wind that never was. I would say from my experience you will be dismissed, it's a well oiled machine of ignoring the points made to allow improvement to their service with not responding to them and making excuses. So be aware you will not have the high EQ needed to resolve discuss and accept honest points if you have a negative experience with this company. They just don't care and they are fine about that.”