Grasslands Nursery Reviews

4.7 Rating 10,240 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 10,240 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 28th August 2025

Anony****

Grasslands Nursery 5 star review on 23rd August 2025

Nikki C****

Grasslands Nursery 5 star review on 17th August 2025

Darren Eustice-Os****

Grasslands Nursery 5 star review on 27th July 2025

Abbie Hodki****

Grasslands Nursery 5 star review on 24th July 2025

Bryan Go****

736

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointingly my Cotinus arrived with what looked like mildewed leaves. The response to my email requesting help was a convoluted affair blaming possible silt residue from their ponds and suggesting I wash the leaves in milk or wait for the rain, as the disfiguring mottling might eventually disappear. As the plant had been bought as a housewarming gift there was no time to wait for the rain and washing in milk had no discernable effect on the leaves, I was forced to visit a garden centre to buy a replacement.”

Helpful Report

(Grasslands.co.uk) - Posted 6 hours ago

“The plant collection has 3 delphiniums. 2 are okay. 1 is a bit (too) small Salvias are white rather than the expected blue”

Helpful Report

(Grasslands.co.uk) - Posted 1 month ago

“Poor condition.”

Grasslands Nursery 2 star review on 24th July 2025

Helpful Report

(Grasslands.co.uk) - Posted 1 month ago

“The root ball trees, as you know, came with no instructions and died soon after planting as they had no roots. Although I was offered new trees at a discount, it took a long time to come to this solution and I have paid out £1,220 in total. So no, would definitely not recommend, not a positive experience”

Helpful Report

(Grasslands.co.uk) - Posted 2 months ago

“I ordered 3 x Pinus Mugo ‘Varella’. I specifically stated I needed these to be as identical ‘as is possible’. However, despite the assistant saying she would note my request on the paperwork, disappointingly I received 2 x Varella and 1 x ‘Benja In’. I am now awaiting replacement.”

Helpful Report

(Grasslands.co.uk) - Posted 2 months ago

“Not at all helpful when I contacted them about a delayed delivery. Plant arrived in poor condition.”

Helpful Report

(Grasslands.co.uk) - Posted 3 months ago

“Poor Comms following purchase.Delivery outside the ,10, day period that was stated on placing order.”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“Plants were good, still not had complete order nearly two weeks later one box outstanding, first three boxes got delayed in transit as they got damaged and one box never arrived, waiting on the last parcel to come hopefully tomorrow. None of the above is grasslands fault, could have used a better or more speedy delivery company had to cancel my gardener twice already. Can't fault the quality of the plants though.”

Helpful Report

(Grasslands.co.uk) - Posted 5 months ago

“Shopping with grasslands was not a great experience. I ordered 23 plants to be delivered. When they arrived, only 11 came. I tried phone the office but had no response so I decided to drive over an hour to the nursery to try collect my remaining plants but the guy working would not give them to me. When I finally spoke to the office and arrange the delivery of the missing items. I was told that no compensation would be given. And to top it off, when the remains plants finally arrived, the condition of them was not gate good as they were root balls and had been out of the ground for too long.”

Helpful Report

(Grasslands.co.uk) - Posted 6 months ago

“Hi Grasslands, thanks for the trees delivered. The rootball quality was very poor as soon as the burlap was removed everything fell off revealing a bare root tree with very few if any hair roots left. Trees were planted as replacement Tree preservation order trees and have to survive the council inspections. Kind regards, Jake”

Helpful Report

(Grasslands.co.uk) - Posted 6 months ago

“they did not look that great”

Helpful Report

(Grasslands.co.uk) - Posted 7 months ago

“Long wait then 1 hour notice of delivery. No time to make arrangements. Then charged double for delivery. Over £80! Very poor.”

Helpful Report

(Grasslands.co.uk) - Posted 7 months ago

“Unfortunately they look nothing like the images on the website! Arrived skinny, quite a bit shorter, brown and looking half dead in all honesty.”

Grasslands Nursery 2 star review on 15th January 2025

Helpful Report

(Grasslands.co.uk) - Posted 7 months ago

Hi Julie, Im sorry to hear your not happy with your order. I have attached an image of the plants form the delivery. Could you let us know what the issue was, They appear healthy in the pod and I cant find any emails from you raising any issues. Would you please get in touch if your unhappy and we can look in to this for you. One thing I do notice on the image is the brown seed pods on the branches. These are quiet normal and nothing to worry about. Kind Regards Paul

Posted 7 months ago

“I am hoping these plants are going to survive The beach hedging plants was completely dried out when they arrived”

Helpful Report

(Grasslands.co.uk) - Posted 7 months ago

“Having ordered 39 plants of 80-90cm in size, only a handful were of the specified size and a big majority were nowhere near this size and nine plants were 50cm at best, hence very disappointing.”

Helpful Report

(Grasslands.co.uk) - Posted 8 months ago

“Took ages to arrive and very poor communication about delivery time frame.”

Helpful Report

(Grasslands.co.uk) - Posted 8 months ago

“I have not been impressed at all with the customer service aspect of Grasslands. I have over time purchased many plants, but of note have been the cherry laural this year. I identified that three of the plants where much smaller than the 40/50cm of the others, some 35 plants. What I have found simply staggering is the debate, following my pictures sent to customer support that they were in fact within the size. Agreed I incorrectly measured them, BUT the pictures show the difference. One only needs to look at the pictures I sent to see they much smaller against all the other plants! I live in H/C and was more than happy to bring them back, but that has never been offered. It's clear to me that unlike other suppliers you don't have a no quibble policy, and in the end we are talking about three plants that will take a few years to get to the size of the others, so I am unable to use them.”

Helpful Report

(Grasslands.co.uk) - Posted 8 months ago

“Plants OK so far. It's the pickup from your nursery by parcel force which is wrong. Waited in for plants to be delivered on the advice of the nursery /parcel notivcations, only to be told, it had not been picked up yet. Get your act together, only inform customers when the item has actually left your nursery. Because people have to plan a head, to get plants into the ground same day as delivered. Wakeup or loss business.”

Helpful Report

(Grasslands.co.uk) - Posted 9 months ago

“While ordering on the telephone I especially asked for the 'bushiest' tree they could find as it was filling a hole. What arrived was a very narrow and tall free which had been heavily pruned. I complained but was juist refered to the website image (even that tree was bushier!). So no notice taken of my request.”

Helpful Report

(Grasslands.co.uk) - Posted 10 months ago

“Soo many bad leaves and bird poo on the leaves. When I finished with my 9 plants I must have taken off the amount of leaves equivalent to 2 whole plants. Size 180 to 200cm.”

Helpful Report

(Grasslands.co.uk) - Posted 10 months ago

Grasslands Nursery is rated 4.7 based on 10,240 reviews