Grasslands Nursery Reviews

4.7 Rating 9,513 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 12th March 2025

689

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hedging that i ordered was exactly as shown on the website pictures and deserved 5 stars , but sadly the customer service was terrible, i was charged for a pallet despite phoning to ask if this was necessary (and was told it was) . The order took 10 days to arrive, even though on day one i received an email to say it was being processed (wasn't a big order ) and even though bare root it spent from at least Friday to Monday of the 10 days somewhere with parcel force because guess what even though i was charged for a pallet it was just sent in brown paper bags with Parcelforce. I did send several emails over the 10 days to see what was happening but with no joy and finally resorted to phoning which was not a pleasant experience both times i called. Hoping the fact that they were bareroot and left out of soil and water for all this time that they have not been affected ?”

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Posted 1 year ago

“Disappointed. Would not recommend online order. After 3 weeks chat and phone calls delivery finally arrived. My excitement was short lived.”

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Posted 1 year ago

“quality was variable”

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Posted 1 year ago

“If you’re going to order don’t expect the delivery quickly or any communication from this company very annoying to have to chase them 3 times.”

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Posted 1 year ago

“3 weeks to receive order and very poor communication, had to call twice to find out when I was going to receive it and then still had no idea as was with courriers for 5 days before arriving. As a gardening professional, I understand hedging season can create longer lead times- so just give an accurate delivery date on your website? You cant expect professionals, who have jobs booked, to just sit for 3 weeks with no information and wait, if I've been told max 10 days over the phone. Price was competitive, but not much cheaper than other suppliers to be honest. Based on the service, not value for money.”

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Posted 1 year ago

“Hello I have just received my delivery which I ordered on August 7th a long time considering I only live 45 minutes drive away.....After contacting you I was told the plants were delivered on the 15th which was not true...not sure what happened in the end but the plants arrived at last.....but on the email it now looks like the price is now higher than the original price so I hope I havent been charged a higher price and that I havent been charged twice! So please make sure that is not the case in your billing department. Thank you Linda Roger”

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Posted 1 year ago

“Received promptly though the plant wasn’t packaged very well. Seems to have been flung into pot??”

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Posted 1 year ago

“Communication good, pricing good but ordered 3x 120-130cm laurels and only 1 was within this range. The other 2 looked like they had been pruned and only just made it over a metre. Unfortunately they have only just been checked by myself in preparation for job tomorrow. Another member of staff received the order!”

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Posted 1 year ago

“Golobsum platanoid arrived looking quite worse for wear, when questioned with driver, advised to give up to 7 days and contact if no improvement, having contacted via phone, advised to email, having emailed twice, no response .. very disappointing after sales service!”

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Posted 1 year ago

“Grasslands delivered the wrong plant. I contacted the support team two weeks ago to report the fact and asked for the plant to be replaced. Instead of agreeing to replace the plant, Vikki from Grasslands offered a 25% discount on the one that had been wrongly delivered, which I accepted. Two weeks on, I have yet to to receive the discount that was offered or a reply to my subsequent email to Grasslands asking for an update. Very disappointed. Will not be ordering from this nursery again.”

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Posted 1 year ago

“Purchased 3 green privets (160-170cms), but not the quality we purchased in August 2021. Not the same growth and too many wispy branches from the base.”

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Posted 1 year ago

“Purchased 3 green privets (160-170cms), but not the quality we purchased in August 2021. Not the same growth and too many wispy branches from the base.”

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Posted 1 year ago

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Posted 1 year ago

“The plants were not as big as the picture was shown on the website”

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Posted 1 year ago

“2 stars because of the aftercare service. The plant was not in the best of conditions and the leaves looked very yellow which did raise concerns. I reached out to the support team via email to advise of this and the response I got was 'if you collected them in person, you would have seen them!' I am not trying to be awkward here but from a customers point of view, that response could have been a lot better and extra care should be taken when/if responding to customers via email. However, the garden itself where the plants are all kept and the cafe are excellent. It was a good day out.”

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Posted 1 year ago

“Tree delivered with woolly aphid.”

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Posted 1 year ago

“Two of the 12 trees we ordered are doing very poorly despite being treated the same as the other 10. I’d recommend seeing the plants you are to buy from a local nursery if possible rather than buying blindly online.”

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Posted 1 year ago

“I ordered 4 of these to under plant roses. Despite being in full flower, I could immediately see black spots on some of the leaves & black stems too. As an experienced gardener, I could see it was a problem, researched it and found it is a fungal disease, maybe caused by over watering. I cut all damage away completely. Now it is all coming back again. Such a shame because 2 young shrubs ordered are looking very healthy, but Grasslands must know that the Vinca minor is diseased.”

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Posted 1 year ago

“2 stars for me , customer service and after sales is really poor, I waited 23 days for my order to be delivered, I was told it would be within 10 days. Told conflicting information that order was with transport then the trees hadn't even been dug.”

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Posted 1 year ago

“Wasn’t as bushy as describe or in the pics, disappointed really wish I hadn’t ordered”

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Posted 1 year ago

Grasslands Nursery is rated 4.7 based on 9,513 reviews