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Grasslands Nursery Reviews

4.7 Rating 9,928 Reviews
93 %
of reviewers recommend Grasslands Nursery
Company Reviews Product Reviews
7,809
 Metrics Info
4.7
Based on 9,928 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Grasslands Nursery Reviews
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Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 30th May 2025
Drew Brad****
Grasslands Nursery 5 star review on 28th May 2025
Darren Hu****
Grasslands Nursery 5 star review on 23rd May 2025
Joanne Qui****
Grasslands Nursery 5 star review on 22nd May 2025
Anony****
Grasslands Nursery 5 star review on 22nd May 2025
Anony****
Grasslands Nursery 5 star review on 19th May 2025
Zahra Ham****
Grasslands Nursery 5 star review on 14th May 2025
Ruth He****
725
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
James Gr****
Verified Buyer
“The staff are helpful and on the whole the plants are great quality, however I bought 2x buxus balls one had mares tail in the pot and the other had bins weed. This meant I had to return the plants which was a real pain. So make sure you check the plants carefully I you don't want to introduce unwanted plants into your garden.”
Helpful Report
(Grasslands.co.uk) - Posted 3 weeks ago
Marcus Cle****
Verified Buyer
“The product ( Magnolia De. Festirose 15 Litre Pot)was fine but the delivery time was far too long . It was probably stated on the website but 10 working days is a bit to long. I actually orderd on the 20/4 and received on the 8/5 so it took even longer”
Helpful Report
(Grasslands.co.uk) - Posted 4 weeks ago
Anonymous
Verified Buyer
“I have been a regular customer of Grasslands for some years and always found their products of excellent quality and price - until the last delivery of 70 2 litre Augusta Hidcote Lavender and one 7.5 lltre Jonagold apple. The items were delivered to my client late on a Friday evening, ie, too late to plant on the same day. I attended first thing the following day and was extremely dissppointed to find that ALL items were extremely dry and watered everything. The apple had tipped over and was also so dry that it had easily fallen out of its pot. I appreciate Lavender should not be soaking but the dryness was at an unacceptable level and I wonder if this possibly indicated that the on-line section of business is so busy that normal attention to stock is not at the previous super level. I am in direct communication as, although the plants appear OK, I am concerned about them surviving. I would usually rate Grasslands at 5* with a recommend of 10 but, on this occasion 3* On a minor matter, the delivery was made by Grasslands (Lee) who as usual was very helpful but I would hope for delivery to be quicker than 'up to 10 days' as garden planning generally requires quicker attention. Perhaps again this reflects how busy the business is becoming.”
Helpful Report
(Grasslands.co.uk) - Posted 1 month ago
Robert E****
Verified Buyer
“received wrong plant and then i was expected to look after it till parcel force came and collect it but still waiting for my original order.”
Helpful Report
(Grasslands.co.uk) - Posted 1 month ago
Amand Ay****
Verified Buyer
“Grasslands were quick to appreciate the photo of the plant I received and were immediately apologetic that it was not up to standard. They offered to reduce the price by half, but I instead took their offer of a full refund. It's therefore 3 stars as this whole process took some three weeks and upset my gardening plans. I was however very happy with the caring customer support.”
Helpful Report
(Grasslands.co.uk) - Posted 1 month ago
Anonymous
Verified Buyer
“Lovely cafe, plants are pricey”
Helpful Report
(Grasslands.co.uk) - Posted 1 month ago
Paul Sp****
Verified Buyer
“Thuja Brabant. Trees delivered quickly, and in good condition, BUT, much much smaller than I was expecting. The photographs are very generous. You will need to order a much bigger tree than you think.”
Helpful Report
(Grasslands.co.uk) - Posted 1 month ago
Howard B****
Verified Buyer
“Plants are good quality the Customer Service at the Site is a bit random almost chuckle brothers does gardening”
Helpful Report
(Grasslands.co.uk) - Posted 1 month ago
Anonymous
Verified Buyer
“Plants arrived within two weeks of ordering was somewhat disappointed as2/3s of the leaves had holes in hopefuly I ll nurse them back to health”
Helpful Report
(Grasslands.co.uk) - Posted 1 month ago
Mark Fo****
Verified Buyer
“Thuja's were in good condition when they arrived, except for 4, which were broken at the top (likely from transport) however, another one of the supplied trees was broken at the top so it was only 1.8m in height - well below the size ordered. Unfortunately, the damage was not fresh (was dry and the top and that part was completely missing - had been caused well before the delivery) and was shipped in that condition. It was an order for 41 trees, so some damage could be expected during delivery, but shipping a tree that had clearly been damaged days before being sent to a customer and it being well under the height ordered was a little disappointing. Overall, an efficient service and seemingly healthy trees in the main - shame about the tree that really should have been rejected prior to shipping.”
Helpful Report
(Grasslands.co.uk) - Posted 2 months ago
N D Saw****
Verified Buyer
“I have used Grasslands for many years and always found their plants to be of good quality and price. Their staff are generally knowledgeable and helpful. However, I recently purchased a large plant using their website. It stated that there were 24 in stock and that they were usually ready for collection by 9am the following day but not to visit to collect before receiving the 'OK' e-mail. Fair enough. Then, no e-mail. Gave it a few days and 'phoned them only to be told that their supplier hadn't delivered even though the item was 'in stock'. Eventually, after a fortnight and a few 'phone calls I was told that it was waiting for me, still no e-mail. So, bottom line, I waited a fortnight for an 'in stock' item and had to chase them up to get my plant that I'd already paid for. The idea of ordering on-line is to make it easier, not to wind the customer up to the point of wanting to cancel the order. Great plants, rubbish e-mail admin. I will not be using their website again!”
Helpful Report
(Grasslands.co.uk) - Posted 2 months ago
Dear Nigel Thank you for your continued support over the years—we truly value loyal customers like yourself and are pleased to hear that you’ve consistently found the quality of our plants and service from our team to be positive. That said, we’re very sorry for the recent experience with your online order. We completely understand your frustration with the lack of communication and the delay in collecting an item that was marked as in stock. While our system aims to reflect real-time availability, on occasion it may still show items as in stock while they’re not quiet ready. We know this can be misleading and are actively working to improve both our stock accuracy and the reliability of our collection notifications. Your feedback about our email admin is noted, and we’ll make sure it’s shared with the relevant team to help prevent this happening again. We hope we can restore your confidence in our online service and continue to be your go-to for quality plants in the future. Kind regards, Paul
Posted 2 months ago
Anonymous
Verified Buyer
“I wasn't going to write a review as I was disappointed with my order, but just please be aware that you don't always get what you think your getting, I've ordered before and was very happy with my order, but not this time.”
Grasslands Nursery 3 star review on 2nd April 2025 Grasslands Nursery 3 star review on 2nd April 2025
Helpful Report
(Grasslands.co.uk) - Posted 2 months ago
Hi there, Thank you for taking the time to share your thoughts. We’re sorry to hear that your recent experience didn’t meet the expectations set by your previous orders. Your feedback is important to us, and we strive to improve our service continuously. It's worth mentioning that the wisteria is a deciduous plant and looses it's leaves in winter. They will soon be bursting out for the spring and will again match the photo. Best regards, Grasslands
Posted 2 months ago
Jeannette ****
Verified Buyer
“Prior to purchasing Laurels on line , I made contact with the office team on several occasions regarding questions I had . My order value was over £1k so I needed to ensure I was getting the correct product . However, it became very apparent that the staff did not know there products and that I asked too many questions .Upon delivery of my trees I was unable to track my order until the actual day , which was not helpful as it was delayed by a day ! This incurred additional costs to me to arrange the team.back to plant . Also the plants had not been watered for 5 days and due to the fact they were handled several times in and out of hubs , there was some damage . I would never use this company again !!”
Grasslands Nursery 3 star review on 21st March 2025
Helpful Report
(Grasslands.co.uk) - Posted 2 months ago
Heath Char****
Verified Buyer
“The 6/8 was very nice. It was the 8/10 the wasn’t right as it was smaller than the 6/8., so not what I’d asked for. Miss landed! So that’s why I’m only giving 3 out of 5 Overall very happy and will be back again. Thank you”
Helpful Report
(Grasslands.co.uk) - Posted 2 months ago
Josh P****
Verified Buyer
“Tree was delivered with a good hight but it didn't have a very good root ball on it unfortunately”
Helpful Report
(Grasslands.co.uk) - Posted 3 months ago
Amanda Ratcl****
Verified Buyer
“The plants I received from grasslands where very healthy l but I had to call three times to find out what was happening with delivery , each time I was told they would get back to me but didn't , it took a month to receive my order .”
Helpful Report
(Grasslands.co.uk) - Posted 3 months ago
David C****
Verified Buyer
“When the trees arrived they were in good condition and large root ball. However communication has been poor. The order was placed mid Dec, with a 10 day delivery forecast, but was not avised that the nursery would be closing for 2 weeks over Christmas and so delay the delivery. And then again no communication after Christmas when the trees could not be dug due to the cold weather and frozen ground. So trees finally received late Jan.”
Helpful Report
(Grasslands.co.uk) - Posted 4 months ago
Hi David, Thank you for your feedback. We’re pleased to hear that the trees arrived in good condition, but we sincerely apologize for the communication issues you experienced regarding the delivery timeline. We’re currently reviewing our procedures to ensure better communication in the future. If there's anything else we can assist you with, please don’t hesitate to reach out. Best regards, Grasslands
Posted 3 months ago
Len B****
Verified Buyer
“I ordered a tree it arrived It looks a nice tree 🤷🏻‍♂️”
Helpful Report
(Grasslands.co.uk) - Posted 6 months ago
Jonathan B****
Verified Buyer
“Bare root cherry laurels +ve good sized plants as website photos at a good price +ve regular updates on order and delivery status -ve plants 6-days between being dug and being delivered so wait and see if they have survived -ve plants were bundled in tens with four bundles in a a large loose bag so three from forty arrived damaged. At £30 delivery charge would expect better packaging.”
Helpful Report
(Grasslands.co.uk) - Posted 6 months ago
Bernadette Black****
Verified Buyer
“Order process easy. Delivery came quickly. All good but a very grumpy delivery man. I know it was a wet Friday morning but…..! I haven’t measured the trees yet as they are going in this week.”
Helpful Report
(Grasslands.co.uk) - Posted 6 months ago
Grasslands Nursery is rated 4.7 based on 9,928 reviews
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