Grasslands Nursery Reviews

4.7 Rating 9,507 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,507 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 11th March 2025

688

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tree was delivered with a good hight but it didn't have a very good root ball on it unfortunately”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“The plants I received from grasslands where very healthy l but I had to call three times to find out what was happening with delivery , each time I was told they would get back to me but didn't , it took a month to receive my order .”

Helpful Report

(Grasslands.co.uk) - Posted 3 weeks ago

“When the trees arrived they were in good condition and large root ball. However communication has been poor. The order was placed mid Dec, with a 10 day delivery forecast, but was not avised that the nursery would be closing for 2 weeks over Christmas and so delay the delivery. And then again no communication after Christmas when the trees could not be dug due to the cold weather and frozen ground. So trees finally received late Jan.”

Helpful Report

(Grasslands.co.uk) - Posted 1 month ago

Hi David, Thank you for your feedback. We’re pleased to hear that the trees arrived in good condition, but we sincerely apologize for the communication issues you experienced regarding the delivery timeline. We’re currently reviewing our procedures to ensure better communication in the future. If there's anything else we can assist you with, please don’t hesitate to reach out. Best regards, Grasslands

Posted 3 weeks ago

“I ordered a tree it arrived It looks a nice tree 🤷🏻‍♂️”

Helpful Report

(Grasslands.co.uk) - Posted 3 months ago

“Bare root cherry laurels +ve good sized plants as website photos at a good price +ve regular updates on order and delivery status -ve plants 6-days between being dug and being delivered so wait and see if they have survived -ve plants were bundled in tens with four bundles in a a large loose bag so three from forty arrived damaged. At £30 delivery charge would expect better packaging.”

Helpful Report

(Grasslands.co.uk) - Posted 3 months ago

“Order process easy. Delivery came quickly. All good but a very grumpy delivery man. I know it was a wet Friday morning but…..! I haven’t measured the trees yet as they are going in this week.”

Helpful Report

(Grasslands.co.uk) - Posted 3 months ago

“I ordered two plants. One was fine. The other, a hydrangea, arrived with mildew. Initially when I sent a pic they tried to tell me it was silt from pond water. I sent a further picture demonstrating that newly emerged leaves were affected, and then they just told me not to worry about it, leaves would drop off and all would be well next year... I was unimpressed by Grasslands responses: once something has mildew that's that, it can come back anytime. They may be relaxed about the fact the plant they sent me wasn't in the best of health but I am not... it may not thrive, or worse, it may infect my other hydrangeas. A disappointing shopping experience for me.”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“Delivery of a large tree in a 20 litre pot was made by dumping it immediately in front of my front door. The bell was not rung even though I was in the house at the time so I was unable to ask the driver to move it. Poor delivery service.”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“on the whole a good service but very reluctant to replace anything you are not happy with. Have had to replace stock at my expense to keep customer happy, first part of a significant order / planting will now be placed locally”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“previous orders with this company had arrived promptly and were very healthy however recently I bought a Fatsia which was small and ill looking. I contacted the company about this and have received no reply as yet.”

Grasslands Nursery 3 star review on 30th September 2024

Helpful Report

(Grasslands.co.uk) - Posted 5 months ago

“Good timely delivery. The tree was somewhat disappointing. I was expecting it to look more substantial.”

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(Grasslands.co.uk) - Posted 6 months ago

“decent size”

Helpful Report

Posted 6 months ago

“Good Delivery Plants werent as uniformly dense as expected howver -with long branches versus growth unfotm Some evidence of leaf spot on a few leaves -minor Contacted Grasslands for advice after client noted 2 of the 5 as above I will plant nevertheless as client wants the job done Shame as previous purchase was ok”

Helpful Report

Posted 6 months ago

“Once our huge 7 potted shrubs and mature trees finally arrived they were absolutely stunning. Probably the best grown with full and rich and large leaves on our cherry laurel bushes but unfortunately woeful communication from this organisation. They even told us we would be the second delivery on a certain day (we ended up the first) and they said early to mid afternoon (the biggest truck the size of our street turned up just before 7am!!!) We love our shrubs and are impressed with how beautifully healthy they look but unfortunately management is not very good as we had to wait months for them to arrive with very little communication. Therefore reluctant to use again.”

Helpful Report

Posted 7 months ago

Hi, Thank you for your feedback. We’ve noticed that you are in the United States, and we don’t currently offer delivery there. Could you please confirm if you used our services? If you did, we’re glad to hear that you love your new plants. We apologise for the early delivery and any inconvenience it may have caused. Best regards, Grasslands

Posted 7 months ago

“Delivery was very slow and poor communication but plants were good when they did arrive.”

Helpful Report

Posted 8 months ago

“Can’t fault ordering or delivery, just very disappointed with our tree.”

Helpful Report

Posted 8 months ago

“Overall i would recommend this company. The plants seem to be good value for money but their transporting is not at all good. For more robust plants it seems OK. But for more delicate plants - there is no protection for them and they arrive damaged. I have ordered from around 6 different nurseries and Grasslands seem to be one of the best for value but the poorest in the way they are transported. I guess you get what you pay for.”

Helpful Report

Posted 9 months ago

“Timely delivery, well packed but pot was completely smashed on opening. Box was not damaged at all so assume it was packed in this state. Also a dead patch on one side of the conifer tree which will hopefully be disguised as the plant grows. Not the best experience really, quite disappointed.”

Helpful Report

Posted 9 months ago

“Great delivery just a shame that I had to reorder the pleached frame after the previous one didn’t last and grasslands didn’t offer a replacement or refund. Hopefully I have more success with the new one.”

Helpful Report

Posted 10 months ago

“One plant arrived with it's pot broken which made a mess. Packaging was a little awkward but the plants were in acceptable condition. I didn't bother to email customer service as they are often quite dismissive or rude.”

Helpful Report

Posted 10 months ago

Grasslands Nursery is rated 4.7 based on 9,507 reviews