Grasslands Nursery Reviews

4.7 Rating 10,892 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 10,892 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

Write Your review

Tell us how Grasslands Nursery made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Grasslands Nursery 5 star review on 19th February 2026

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“have been told my delivery is due today. I have waited in all day and it never arrived. I was told that the driver was on route yet nothing. Absolutely unacceptable to miss a day of work and not receive my delivery”

Helpful Report

Posted 2 years ago

“This shrub/tree was very disappointing. It was very small with only one stem. Nothing like the photo they have on their website to advertise the size of the shrub. I did complain to the company and all I got from them that it was in a dormate state and will soon grow. Absolutely disgusting customer service for something I paid over £100 for.”

Helpful Report

Posted 2 years ago

“Absolutely awful - ignored delivery instructions (twice), incurred extra delivery charges due to their mistakes and then try to charge the customer £70 having not delivered a single plant. In dispute! I think you can always tell the nature of a business by what they do when something goes wrong - how they respond is a measure of integrity, ethics and service standards.”

Helpful Report

Posted 2 years ago

“I ordered a plant and though I paid £34.50 and added my shipping address grasslands emailed me to say the plant was ready for collection. I phoned to say I'd ordered it for delivery the woman I spoke to was unhelpful and said I hadn't and I needed to pay a further £9+ to have it delivered! It arrived over a week later bone dry in the pot !! For a cost of over £45 for a common rhododendron I can say quite honestly that this was the worst experience I've had from an online purchase. By contrast I purchased the exact plant in lidl for £8 and its far healthier”

Helpful Report

Posted 2 years ago

“So I placed an order on the 3rd of March via a web site that said they had 5 Fatsia Spiders 15ltr pots in stock, delivery was booked but the delivery didn't turn up. Then I was told that they weren't in stock at the time I placed the order and that it would be a couple of weeks, then a couple of weeks passed I was told that the plants arrived frost damaged. And that it would be a couple of weeks before new stock arrived. It's now the 23rd of March and I am still waiting for delivery.”

Helpful Report

Posted 2 years ago

“overall good - but in my experience the online ordering, delivery and communication needs to be improved”

Helpful Report

Posted 3 years ago

“Plants arrived much shorter that advertised. Contacted customer service who said “they will grow soon” Not really the point when the larger you order the more they cost!”

Helpful Report

Posted 3 years ago

“Very poor, never again low standard of plants. Waste of money.”

Helpful Report

Posted 3 years ago

“HAVING TAKEN THE TIME TO VISIT YOUR NURSERY TO PICK SUITABLE ITEMS LOTS OF THE TREES ARRIVED WITH SNAPED BRANCHES CAUSED WHEN ALL THE OTHER ITEMS ON VAN WERE DRAGGED PAST DRIVER PROCEEDED TO MISSHANDLE WHAT WERE SUPPOSED TO BE ROOT BALL TREES PICKING THEM UP BY THE TRUNKS INSTEAD OF THE ROOT BALL SNAPPING THE MAJORITY OF THE TAP ROOTS IN THE PROCESS”

Helpful Report

Posted 3 years ago

“Two shrubs were delivered by Grasslands in questionable condition. Went ahead and planted them out, then watered regularly in accordance with Grasslands advice but three weeks later, they are on their way out. Expect to have to shortly bin them both. Very disappointing - will buy elsewhere in future.”

Helpful Report

Posted 3 years ago

“Plants where under sized when I queried this was told they recommend you cut the plants back by a third . What is the point of paying extra for taller plants?? Very Poor service from customer service and won’t be using the again”

Helpful Report

Posted 3 years ago

“Arrived bad state....unusable Requested refund with minutes of receiving package crushed and blackened leaves which must have been lying around for some time Refund not actioned - just ignored Unfair”

Helpful Report

Posted 3 years ago

Hi Maria, I have check on your order, you have ordered Hawthorn Hedging bare root, This will have brown leaves at this time of year, Its quiet normal. These leave will fall off and in the spring the new green leaves will come through. Kind Regards Paul

Posted 3 years ago

“We have sent a few emails in relation to receiving plant with broken roots but no reply ever since, nobody cares”

Helpful Report

Posted 3 years ago

“Very little communication and still waiting for delivery. I hope the wait is worthwhile.”

Helpful Report

Posted 4 years ago

“Bought Hawrhorn from website, I received 25 sticks!!.. no foliage at all, what I received had no resemblance of what was pictured on the web site. Customers services just kept responding that that’s how they look at this time of year - er so picture that on your web site then…. Didn’t get a refund as I’d have to accommodate safe return postage, which it seems for plants etc is a specialist courier ….. don’t bother.”

Helpful Report

Posted 4 years ago

“We haven’t received them yet! They will probably be dead by the time they arrive!”

Helpful Report

Posted 3 years ago

“Camellia received in good condition. Evergreen Azalea received full of black spots and yellow leaves. I would not expect to receive a plant in this condition. After sending pictures Customer services advised it was due to adverse weather and is a healthy plant. I have had the plant assessed elsewhere and am being told it either has fungus or infestation. Customer service advise i will have to return and pay postage of £30 the plant was £32 if i want a refund. Very very poor service.”

Helpful Report

Posted 3 years ago

“Aftersale support is very poor. They don't listen to the customer's issue.”

Helpful Report

Posted 3 years ago

Dear Mrs Konig, Thank you for your review. When you got in contact with us about your issue with the delivery driver we took your complaint very seriously, We listened to your complaint and you received at least 3 follow up emails from us with details of our investigation. I am sorry that the driver was not able to take the plants through your house unfortunately we are not able to do this. Kind Regards Paul

Posted 3 years ago

“Plant died along with another one. Was advised this was due to the conditions even though 2 other plants purchased with them thrived. Not impressed.”

Helpful Report

Posted 3 years ago

“The plant arrived in bad shape and the issue was handled terribly by customer services. Very frustrating.”

Helpful Report

Posted 5 years ago

Grasslands Nursery is rated 4.7 based on 10,892 reviews