Ordered two hydrangeas which arrived in very poor condition, both had fallen out of their pots, lost compost and had several broken branches. Contacted Grasslands who basically said: this happens, get them in the ground and they will recover! There was no offer of replacements or refund of postage (which is expensive). The plants were sold as being in 3litre pots but, in fact, had quite small root balls recently placed in a 3 litre pot, a bit of a con really. I think this contributed to the plants easily coming out of the pots in transit. When we contacted them again to say this was not satisfactory, they simply did not reply