Grasslands Nursery Reviews

4.7 Rating 9,730 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,730 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

Write Your review

Tell us how Grasslands Nursery made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Grasslands Nursery 5 star review on 25th April 2025

714

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst plant that you can find in the market and awful customer service ever.”

Helpful Report

Posted 1 year ago

“Not but from them they will sent you the unhealthy plants”

Helpful Report

Posted 1 year ago

“They sent a yellow and unhealthy plants! After I formed them, they ignore to accept return or replacement. No trustworthy and won’t recommend to anyone.”

Helpful Report

Posted 1 year ago

“I ordered 20 medium plants (2L pots) for my hedging. I have ordered several times from Grasslands and was satisfied as although my previous orders where larger in number and much larger plants in size, they were delivered in appropriate boxes to enable me to carry inside. This time however, the plants were delivered on a pallet in a box 20 times what was required for plants of this size and number. The driver dumped the pallet and box outside the door of my building (I live in a flat) on the street, blocking the pavement and thoroughfare in central London. I had to then arrange a delivery company to collect the pallet and empty box, at a cost of £80 plus congestion charge and with VAT costing over £120. In addition, I received a penalty notice for causing an obstruction to a public thoroughfare of £95. When I raised to Grasslands they were sorry I felt aggrieved, which of course is not an apology. I requested to speak with management which was ignored. Nowhere on the portal to payment was it pointed out that the customer is responsible for the disposal of the pallet and packaging and that the drivers leave the items wherever they see fit. This is a clause in the T&Cs but it should be clearly stated upfront at payment during the delivery section of the process with an option to reject the pallet and massively oversized packaging in favour of smaller boxes and no pallet. Please be aware as these are hidden costs and what was an order for £90 worth of plants, cost to me with the £35 delivery, over £350., so please BE AWARE. Although I have ordered from Grasslands several hundreds of pounds worth of plants this last year, and was very satisfied, this experience was shocking. I will never use them again and will be advising my wide network of gardening friends and societies likewise as this was a very disrespectful, stressful and expensive experience.”

Grasslands Nursery 1 star review on 30th July 2023

Helpful Report

Posted 1 year ago

“Golobsum platanoid arrived looking worse for wear, when questioned with driver, advised to give up to 7 days and contact if no improvement, having contacted via phone, advised to email, having emailed twice, no response .. very disappointing after sales service!”

Helpful Report

Posted 1 year ago

“3 Wysteria trees were delivered all treated the same within a week one was dead as a door nail. No refund or replacement was offered and unhelpful customer service. Do not risk your hard -earned money.”

Helpful Report

Posted 1 year ago

“""”

Helpful Report

Posted 1 year ago

“Ordered two hydrangeas which arrived in very poor condition, both had fallen out of their pots, lost compost and had several broken branches. Contacted Grasslands who basically said: this happens, get them in the ground and they will recover! There was no offer of replacements or refund of postage (which is expensive). The plants were sold as being in 3litre pots but, in fact, had quite small root balls recently placed in a 3 litre pot, a bit of a con really. I think this contributed to the plants easily coming out of the pots in transit. When we contacted them again to say this was not satisfactory, they simply did not reply”

Helpful Report

Posted 1 year ago

“Promised a delivery on a Tuesday but couldn’t stick to their promise so had to cancel my £200 order”

Helpful Report

Posted 1 year ago

“I ordered a birch tree, had no idea tree had been delivered, didn't even have the courtesy to ring the doorbell. Just left outside, got blown over and trodden on. No instructions on how to plant etc. Tree turned yellow within a week and lost all its leaves. That's expensive fire wood!”

Helpful Report

Posted 1 year ago

“Broken and not as pictured”

Helpful Report

Posted 1 year ago

“Arrived with branches snapped, not supported at all on a pallet taking over 5 days to get to us with no delivery timetable. Refused the delivery so it went back and then got a call asking when they could pick the plant up. Still not received the refund for the plant or £30 postage and no further communican bar asking me to review them.”

Helpful Report

Posted 1 year ago

“Received several diseased specimens with rust spot holes from fungus which spread to the others as planted as a hedge, dismissive replies to our emails to customer service so I would avoid and buy from your local nursery.”

Helpful Report

Posted 1 year ago

“I would never buy from Grasslands again, very poor customer service. Many of the laurels were covered on fungus rust spots and subsequently spread to the other bushes as these were planted as a hedge. We contacted Grasslands with our concerns of the poor quality of the specimens received and we’re disappointed with their dismissive replies. They maintained the classic signs of fungus were from cold damage, these holes and rat spots persisted and spread despite much warmer weather than the severe winter conditions they advised had caused the damage. Two of the twelve ornamental pear trees we received look pathetic even now after months of tender care but due to the lack of action from our Laurel complaints I didn’t see the point in contacting Grasslands, despite spending nearly £2k with them. I would recommend buying from your local nurseries where you can see the quality of the plants you will get, as once Grasslands have your money, sadly they just don’t care about providing good customer service thereafter.”

Helpful Report

Posted 1 year ago

“Diseased tress then pass it off as your fault due to drought and not watering enough”

Helpful Report

Posted 1 year ago

“I think your customer service is awful and I will not be purchasing any more plants from you in the future although I have spent over £600 with you recently.”

Helpful Report

Posted 1 year ago

“have been told my delivery is due today. I have waited in all day and it never arrived. I was told that the driver was on route yet nothing. Absolutely unacceptable to miss a day of work and not receive my delivery”

Helpful Report

Posted 1 year ago

“This shrub/tree was very disappointing. It was very small with only one stem. Nothing like the photo they have on their website to advertise the size of the shrub. I did complain to the company and all I got from them that it was in a dormate state and will soon grow. Absolutely disgusting customer service for something I paid over £100 for.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Absolutely awful - ignored delivery instructions (twice), incurred extra delivery charges due to their mistakes and then try to charge the customer £70 having not delivered a single plant. In dispute! I think you can always tell the nature of a business by what they do when something goes wrong - how they respond is a measure of integrity, ethics and service standards.”

Helpful Report

Posted 2 years ago

Grasslands Nursery is rated 4.7 based on 9,730 reviews