Grasslands Nursery Reviews

4.7 Rating 9,939 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 30th May 2025

725

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service and communication. Paid £45 for shipping and my tree was left in another garden of an empty house! I was home all day waiting for delivery and they gave no communication as to when it was delivered. I had to search for it and received no help from customer service. I was told to look around my road! Do not use.”

Helpful Report

Posted 3 years ago

“OBJECT TO BEING WALKED THROUGH ONE PAYMENT HIKE AFTER THE OTHER ...FIRST CANT BUY LESS THANK £15 worth ....THEN HAVING BEEN FORCED INTO BUYING TWO OF SHRUB I ONLY WANTED ONE OF THEN WE GET TO FINAL CHECK OUT STUNT ...MUST PAY OVER £7 SHIPPING ....WHY NOT COME CLEAN AT THE START INSTEAD OF WASTING MY TIME ...I WANTED A SHRUB FOR £9.99 AND ENDED UP BEING EXPECTED TO PAY £27 FORGET IT ...I DONT DEAL WITH PEOPLE LIKE THAT”

Helpful Report

Posted 3 years ago

“It has not been delivered yet!”

Helpful Report

Posted 3 years ago

“Not good!!still waiting for a refund on one of my plants that I’ve bought I could go on about my experience with this company but I’m not I am a landscape Gardner and I Buy lots of plants for customers thought I would try this company out I bought some laurel from them but the experience isn’t very good and I will not be using them again 😤”

Helpful Report

Posted 3 years ago

“After waiting for a few weeks for my 10 laurel plants to be delivered received a text message yesterday saying they go turn up today went to work this morning at 10 o’clock and they were dumped on my driveway no phone call no one knocks to tell us they Head turned up clearly manhandled wrongly as one route was pulled out of the ball completely and several branches were broken on different Laurel plants for the price I paid for these this is not acceptable I was recommended by friends and feel I’ve been let down by the quality of the service I did call today and speak to a young man sent pictures over but as of yet I’ve not heard from the company as of yet not very happy !!”

Helpful Report

Posted 3 years ago

“Purchased a shrub last year which cost £90.00 which we wanted as a feature. It is dying so I took pictures & returned to grasslands with my receipt to tell them how unhappy I was and would like my money back. This was not possible as they do not guarantee their plants. I strongly advise not to purchase from here.”

Helpful Report

Posted 3 years ago

“Order still hasn’t come a week after promised & I even ordered it 2 week in advance 🤣. Not even in stock now even though I rang to check before I ordered it 3 weeks ago that it was in stock”

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Posted 3 years ago

“I can't review something I haven't received. My order was made, acknowledged, and the money taken from my card on 17 October. It is now 1 November and I have heard nothing further. I rang and was told that I would be contacted by today with a delivery date. I have still heard nothing. Just what kind of customer service is that supposed to be?”

Helpful Report

Posted 3 years ago

“Cancelled order - no apology or explanation. Shocking service.”

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Posted 3 years ago

“I have not had the delivery yet!”

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Posted 3 years ago

“Hi experience which on the whole video company is horrible how old are lovage and I get sometime in the green plant I spoke to someone they say to me you’re older this man didn’t I don’t know how this happened I spoke to someone are older email and nobody come back to me”

Helpful Report

Posted 3 years ago

“Ordered 4 Monarda Baby Spice 3 Litre Pot, all of them arrived in very bad condition- moulded leaves, with black marks, visibly ill with an infection. posting bad reviews on their site is impossible- clearly they do not want to have a bad reputation. Very disappointed with this shop and order”

Helpful Report

Posted 3 years ago

“Received 2 cypress trees. One has lots of yellow leaves around the base. Asked to replace if and I was offered a shocking explanation - leaves come off during winter ( tree were delivered in August ) . For any replacement you get charged the delivery fee. Not a great experience , I would ask for photos before delivery in the future .”

Helpful Report

Posted 3 years ago

“Very shocked at the state of the Lavatera I have just received. It is infected with rust, orange spots across the yellow leaves. Astonished you can despatch such an obviously diseased plant.”

Helpful Report

Posted 3 years ago

“I've placed the order on 26 June 21 and nothing arrived yet. I've emailed the customer service for update and was told it would arrive last week, which it did not nor this week. I've contacted the customer service again with no response thus far instead I got an email to provide a feedback so here is one. Please do sort this out before I claim credit card refund and order somewhere else. Thanks”

Helpful Report

Posted 3 years ago

“I am extremely disappointed with the way your paying system . This is the second big order I have had from you and both times you said my Visa wouldn’t go through!!!!? This is totally ridiculous as my Visa Card has never been rejected in all parts of the world ? Your telephonist says that other customers have the same problem with your banking account? How can you run a business like this ? Clare Russell”

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Posted 3 years ago

“Trees not as photo customer service did not want to exchange them”

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Posted 3 years ago

“Kept £603 for three months until telling me they could not deliver my hedging order and only then after I pressed them for a delivery date. Less than honest approach to doing business and no goodwill offer of compensation. Not a company I could recommend.”

Helpful Report

Posted 3 years ago

“So called selection of two 6 packs of sempervivums contained 4 plants in each pack that were the same ! On querying this I was told it was correct as they are a selection ! What a joke ! Told I could send them back for a refund, hardly a practical solution as I'd already paid £7.99 to have them delivered !”

Helpful Report

Posted 3 years ago

“Bought large rootball conifers in Feb. All but 2 grew well and all treated equally with feed, fertiliser and root grow. The 2 that didnt grow were clearly supplied dead. Their roots must have been damaged in transit or when picked. Hence they were of poor quality and not fit for purpose. Grasslands wont offer refund although they are obliged by consumer law as "they don't guarantee plants". Several other hedging nurseries do guarantee hedges up to 1 year after purchase so I'm avoiding Grasslands in future.”

Helpful Report

Posted 3 years ago

Grasslands Nursery is rated 4.7 based on 9,939 reviews