Grasslands Nursery Reviews

4.7 Rating 9,730 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,730 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 25th April 2025

714

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled order - no apology or explanation. Shocking service.”

Helpful Report

Posted 3 years ago

“I have not had the delivery yet!”

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Posted 3 years ago

“Hi experience which on the whole video company is horrible how old are lovage and I get sometime in the green plant I spoke to someone they say to me you’re older this man didn’t I don’t know how this happened I spoke to someone are older email and nobody come back to me”

Helpful Report

Posted 3 years ago

“Ordered 4 Monarda Baby Spice 3 Litre Pot, all of them arrived in very bad condition- moulded leaves, with black marks, visibly ill with an infection. posting bad reviews on their site is impossible- clearly they do not want to have a bad reputation. Very disappointed with this shop and order”

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Posted 3 years ago

“Received 2 cypress trees. One has lots of yellow leaves around the base. Asked to replace if and I was offered a shocking explanation - leaves come off during winter ( tree were delivered in August ) . For any replacement you get charged the delivery fee. Not a great experience , I would ask for photos before delivery in the future .”

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Posted 3 years ago

“Very shocked at the state of the Lavatera I have just received. It is infected with rust, orange spots across the yellow leaves. Astonished you can despatch such an obviously diseased plant.”

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Posted 3 years ago

“I've placed the order on 26 June 21 and nothing arrived yet. I've emailed the customer service for update and was told it would arrive last week, which it did not nor this week. I've contacted the customer service again with no response thus far instead I got an email to provide a feedback so here is one. Please do sort this out before I claim credit card refund and order somewhere else. Thanks”

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Posted 3 years ago

“I am extremely disappointed with the way your paying system . This is the second big order I have had from you and both times you said my Visa wouldn’t go through!!!!? This is totally ridiculous as my Visa Card has never been rejected in all parts of the world ? Your telephonist says that other customers have the same problem with your banking account? How can you run a business like this ? Clare Russell”

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Posted 3 years ago

“Trees not as photo customer service did not want to exchange them”

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Posted 3 years ago

“Kept £603 for three months until telling me they could not deliver my hedging order and only then after I pressed them for a delivery date. Less than honest approach to doing business and no goodwill offer of compensation. Not a company I could recommend.”

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Posted 3 years ago

“So called selection of two 6 packs of sempervivums contained 4 plants in each pack that were the same ! On querying this I was told it was correct as they are a selection ! What a joke ! Told I could send them back for a refund, hardly a practical solution as I'd already paid £7.99 to have them delivered !”

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Posted 3 years ago

“Bought large rootball conifers in Feb. All but 2 grew well and all treated equally with feed, fertiliser and root grow. The 2 that didnt grow were clearly supplied dead. Their roots must have been damaged in transit or when picked. Hence they were of poor quality and not fit for purpose. Grasslands wont offer refund although they are obliged by consumer law as "they don't guarantee plants". Several other hedging nurseries do guarantee hedges up to 1 year after purchase so I'm avoiding Grasslands in future.”

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Posted 3 years ago

“Have not had the item yet so can't comment! You're a bit too keen for a review!!”

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Posted 3 years ago

“Plants arrived all broken up - looked like someone had been playing football with them.”

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Posted 3 years ago

“I’m afraid my hydrangea arrived in rather poor condition. Leaves were very yellow and the plant was small. I have planted so it has a 50/50 chance, but have since had to buy a better one from my local garden centre.”

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Posted 3 years ago

“Unfortunately the one of the trachelopermum jasminoides of 2 I ordered arrived with very badly damaged pots, I was here but they didn’t even ring the doorbell so left them, even though I contacted Grasslands within a very short time ie less than an hour after delivery ( before 9 am ) Grasslands refused to do anything. I would definitely NOT order from them.”

Helpful Report

Posted 3 years ago

“If I could of given zero stars I would of! I ordered 4 black steel hydrangeas, 2 purple and 2 pink. They came on the Saturday and by Tuesday the 2 pink hydrangeas leaves were brown and looked to be dying. I contact Grasslands Nursery and requested a refund as I wasn't happy with the quality. I was advised that the plants had frost damaged and will recover. They still haven't recovered 2 months on and the company are stating they're not responsible for the frost damage and are refusing to refund me. The plants are not as described and not as per the picture advertised. The plants are now in the bin and I am £30.00 down. Go elsewhere”

Helpful Report

Posted 3 years ago

“after all it makes no sense. I bought a thuja in April, the delivery will be in June (pre order). Should I write my opinion in May? About what? About pictures on the internet?”

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Posted 3 years ago

“Appalling customer service. Ordered 3 25L plants. Grasslands took it upon themselves to send 4 plants 2 25L and 2 smaller plants. We ordered 3 for a specific area and the plants to grow the same. Surely phoning us and telling us that they didn’t have a 3rd in stock is better than assuming we wanted something different. Appalling customer service, difficult to get hold of and no appology at all. Will not be purchasing from these jokers again which is a shame as I have a large garden to plant out.”

Helpful Report

Posted 3 years ago

Hi Amanda, thanks for getting in touch here, we did send you 4 plants instead of 3, sorry about this. We have offered many different solutions to the issue including a full refund and collection of the items. I belive we are collecting some of them next week. Are you disappointed we did not accept your offer of leaving the plants for free? Sorry we have not been able to make you happy this time. Best regards Paul.

Posted 3 years ago

“Bad communication—would help if they answers the phone—5 black bamboo,not sure if 2 are going to Survive”

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Posted 3 years ago

Grasslands Nursery is rated 4.7 based on 9,730 reviews