Grasslands Nursery Reviews

4.7 Rating 9,936 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 30th May 2025

725

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with this company would I recommend.. No I would not send twigs to with not a green leaf on it …”

Helpful Report

Posted 11 months ago

“Very pleased with the size of the plant and the packaging Very disappointed with the quality of the leaves a third of the plant had insect destroyed leaves I contacted the customer service and sent photos and was told this happens because they don’t use insecticides sadly the plant that was for a present could not be given due to the damage caused to the leaves waste of money as no refund was offered”

Helpful Report

Posted 11 months ago

“Ordered 3 weeks ago, chased today - had no idea where my order was, said they'd check and call back. No call yet, will be chasing again tomorrow”

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Posted 11 months ago

“Ordered 20 cherry Laurels, they arrived in a terrible state. I sent them an email with pictures, they advised to remove all yellow leaves and they will be fine once planted. Trees were not healthy, I would not have bought them if I would have seen them first !”

Helpful Report

Posted 11 months ago

“Ordered 3 pleached photinias and they arrived stapled to their planters(8 staples combined per plant). The staples were rusted and had grown around the plants and therefore were not removable so had to cut the planters thereby damaging the roots and leading to a lot of time wasted and damage to the plants themselves. Greenlands nursery offered no apologies and basically stated it was my problem”

Helpful Report

Posted 1 year ago

“Service was good. Plant quality was shocking. I was very surprised to have to return the infested Euonymus plants through the post, wondering if this is legal.”

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Posted 1 year ago

“Plant guarantee of one year is virtually worthless as so many obstacles are put up to prove that you have cared for the plant satisfactorily.”

Helpful Report

Posted 1 year ago

“One of the hedging plants delivered was in very poor condition, and had since been binned. I was continously bluffed off by the customer service department. The cost of the plant is irrelevant, if you buy an item you want it in perfect condition.”

Helpful Report

Posted 1 year ago

“Hello for over 3 weeks. I’ve been trying to communicate with Grasslands with very little reply I purchased two wisteria trees 6 foot three weeks ago they should’ve been white however it was apparent they are purple. I pacifically requested White as I purchased 4 the previous year. Grasslands even sent a picture to me confirming that they will white And label confirms white, in 6 foot in fact they wasn’t the plants have very good condition however the customer service is non-existent and three weeks down the line. They still haven’t confirmed what might be happening. Sheila from stockport”

Helpful Report

Posted 1 year ago

“I ordered my plants 3 weeks ago and they have still not arrived! I’ve not heard anything about when they’re going to come :(”

Helpful Report

Posted 1 year ago

“Was sold 7 fully grown cherry laurels ready to plant in October 2023. I’ve explained they will be potted in massive planters. Was told it’s ok. Planted them as instructed. Out of 7 now 6 is basically dying, even after pruning to half size (as recommended), and being treated with cherry laurels food etc. Paid nearly £600 and business don’t take any responsibility for selling clearly diseased trees (especially that one is doing well and they all planted in same place). Will never do business again and highly discouraged anyone else from doing it.”

Helpful Report

Posted 1 year ago

“Bamboos are overpriced & you certainly do not get what you pay for. You have to wait 10 days just to receive a delivery date. Delivery driver does not call you on the day to let you know ETA so your waiting in all day. Everyone has a sat nav these days so it wouldn’t be too difficult to let you know the time of arrival.”

Helpful Report

Posted 1 year ago

“The products look great on screen but they have yet to be delivered a month after ordering. Apparently the plants have been sitting in a warehouse for 10 days, obviously not watered because the nursery did not tell the courier company what my address was yet could take payment with the right address as confirmed by the nursery! Still no planta”

Helpful Report

Posted 1 year ago

“I'm not very happy with my order did not look like the plant in the picture it looks like it's of very bad quality nothing like the picture. Just a tall stem with a few tiny leafs on top.”

Helpful Report

Posted 1 year ago

“Plants arrived damaged. I contacted Grasslands immediately: via phone and email. I also sent images. Over the course of six days I was first told to plant them anyway, asked to send more images and told a manager would be consulted. I asked for the plants to be returned. I wasn’t offered a refund or replacement. I’m an avid gardener who very regularly buys plants - mostly directly in-person from garden nurseries, but I’ve made about half a dozen online purchases. I never had to ask for a replacement or refund. The customer service I received is really disappointing.”

Helpful Report

Posted 1 year ago

“Oh dear, where to start?”

Helpful Report

Posted 1 year ago

“Very disappointed with the plants I received having ordered 3 plants from the website based on pictures of staff members holding the plants. They looked large in the photos, however what I received was small. Nothing like the photos. Customer support were dismissive of my complaint even when I pointed out the deception. No one wants to pay for a large plant only to receive a small one. I would avoid ordering from Grasslands again. Judge for yourself see photos below.”

Helpful Report

Posted 1 year ago

“I bought some plants which were delivered on the 19 of February this year. I was very impressed with the quality of the plants but found that one of the peonies I had ordered was replaced with another which was very different in form and size. Instead of a 2 litre pot of Alexander Fleming, I had a 11cm pot of Paeonia lactiflora ‘Nymphe'. I have emailed 3 times ( 20th, 22nd and 29th February ) to say that I didn't like the replacement peony which was sent without my consent ( contrary to your terms and conditions), and asked for a replacement Alexander Fleming ( which according to your website was in stock) or a full refund. I have not had a reply to my email of 29 February yet. Please would you sort it out. I had planned to buy more plants from your nursery when we received the order on the 19th because they were such good quality but, I am afraid the lack of Customer support has put me off.”

Helpful Report

Posted 1 year ago

“Would I use this company again no they have no customer service skills what so ever most disappointing experience the product came as a bunch of sticks nothing like the picture excuse was the leaves all drop in the winter needed they for screen ...”

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Posted 1 year ago

“All of the hellebores I ordered x 5 (costing just under £100) arrived damaged with the stems on each broken. I contacted the customer service team and sent photos but am struggling to get a reply! Not a good customer experience.”

Helpful Report

Posted 1 year ago

Grasslands Nursery is rated 4.7 based on 9,936 reviews