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Grasslands Nursery Reviews

4.7 Rating 8,356 Reviews

93 %

of reviewers recommend Grasslands Nursery

Company Reviews

Product Reviews

4.7

Based on 8,356 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 26th April 2024

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Alastair McM****

Grasslands Nursery 5 star review on 14th April 2024

Grasslands Nursery 5 star review on 9th April 2024

581

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought 6 potted laurel bushes. The plants arrived very promptly via Parcel Force. Unfortunately 3 of the pots were broken. This was due to the way they were packed. They came 2 to a box but the box was too small to stand the plants side by side and one was stuck on top of the other. Obviously the carrier did not take care when handling the boxes and this resulted in the lower pot in each box being broken. The plants themselves were fairly sturdy and in good order but you have to find another way to package them for delivery. Perhaps a slightly larger box? I have read another review where this has happened and it doesn't seem to have done much good.”

Posted 8 months ago

“Wish I could give them 0 for the poorest service in the world. They asked where to drop of the plants and then drop them somewhere completely different. The delivery driver who arrive 6am went into the neighbour's property to take pictures of the plants which is so bizarre. When I contacted the company the woman was playing the blame game. Plus I 3 plants for £40+ and bought one taller plant for almost £65 and all 4 plants arrived the same exact size of a £40+ plant with most of the leaves going yellow and they are refusing to refund the difference of £15 for the 1 plant being smaller and instead threaten to collect all 4 plants. With service like this they can keep their lousy plants anyway.”

Posted 8 months ago

“Worst plant that you can find in the market and awful customer service ever.”

Posted 8 months ago

“Not but from them they will sent you the unhealthy plants”

Posted 8 months ago

“Golobsum platanoid arrived looking quite worse for wear, when questioned with driver, advised to give up to 7 days and contact if no improvement, having contacted via phone, advised to email, having emailed twice, no response .. very disappointing after sales service!”

Posted 8 months ago

“Grasslands delivered the wrong plant. I contacted the support team two weeks ago to report the fact and asked for the plant to be replaced. Instead of agreeing to replace the plant, Vikki from Grasslands offered a 25% discount on the one that had been wrongly delivered, which I accepted. Two weeks on, I have yet to to receive the discount that was offered or a reply to my subsequent email to Grasslands asking for an update. Very disappointed. Will not be ordering from this nursery again.”

Posted 9 months ago

“Purchased 3 green privets (160-170cms), but not the quality we purchased in August 2021. Not the same growth and too many wispy branches from the base.”

Posted 9 months ago

“Purchased 3 green privets (160-170cms), but not the quality we purchased in August 2021. Not the same growth and too many wispy branches from the base.”

Posted 9 months ago

“""”

Posted 9 months ago

“3 Wysteria trees were delivered all treated the same within a week one was dead as a door nail. No refund or replacement was offered and unhelpful customer service. Do not risk your hard -earned money.”

Posted 9 months ago

“The plants were not as big as the picture was shown on the website”

Posted 9 months ago

“2 stars because of the aftercare service. The plant was not in the best of conditions and the leaves looked very yellow which did raise concerns. I reached out to the support team via email to advise of this and the response I got was 'if you collected them in person, you would have seen them!' I am not trying to be awkward here but from a customers point of view, that response could have been a lot better and extra care should be taken when/if responding to customers via email. However, the garden itself where the plants are all kept and the cafe are excellent. It was a good day out.”

Posted 9 months ago

“Ordered two hydrangeas which arrived in very poor condition, both had fallen out of their pots, lost compost and had several broken branches. Contacted Grasslands who basically said: this happens, get them in the ground and they will recover! There was no offer of replacements or refund of postage (which is expensive). The plants were sold as being in 3litre pots but, in fact, had quite small root balls recently placed in a 3 litre pot, a bit of a con really. I think this contributed to the plants easily coming out of the pots in transit. When we contacted them again to say this was not satisfactory, they simply did not reply”

Posted 9 months ago

“Promised a delivery on a Tuesday but couldn’t stick to their promise so had to cancel my £200 order”

Posted 10 months ago

“I ordered a birch tree, had no idea tree had been delivered, didn't even have the courtesy to ring the doorbell. Just left outside, got blown over and trodden on. No instructions on how to plant etc. Tree turned yellow within a week and lost all its leaves. That's expensive fire wood!”

Posted 10 months ago

“Arrived with branches snapped, not supported at all on a pallet taking over 5 days to get to us with no delivery timetable. Refused the delivery so it went back and then got a call asking when they could pick the plant up. Still not received the refund for the plant or £30 postage and no further communican bar asking me to review them.”

Posted 10 months ago

“I would never buy from Grasslands again, very poor customer service. Many of the laurels were covered on fungus rust spots and subsequently spread to the other bushes as these were planted as a hedge. We contacted Grasslands with our concerns of the poor quality of the specimens received and we’re disappointed with their dismissive replies. They maintained the classic signs of fungus were from cold damage, these holes and rat spots persisted and spread despite much warmer weather than the severe winter conditions they advised had caused the damage. Two of the twelve ornamental pear trees we received look pathetic even now after months of tender care but due to the lack of action from our Laurel complaints I didn’t see the point in contacting Grasslands, despite spending nearly £2k with them. I would recommend buying from your local nurseries where you can see the quality of the plants you will get, as once Grasslands have your money, sadly they just don’t care about providing good customer service thereafter.”

Posted 10 months ago

“Diseased tress then pass it off as your fault due to drought and not watering enough”

Posted 10 months ago

“I think your customer service is awful and I will not be purchasing any more plants from you in the future although I have spent over £600 with you recently.”

Posted 10 months ago

“have been told my delivery is due today. I have waited in all day and it never arrived. I was told that the driver was on route yet nothing. Absolutely unacceptable to miss a day of work and not receive my delivery”

Posted 10 months ago

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Grasslands Nursery is rated 4.7 based on 8,356 reviews