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Grasslands Nursery Reviews

4.7 Rating 9,715 Reviews
93 %
of reviewers recommend Grasslands Nursery
Company Reviews Product Reviews
7,708
 Metrics Info
4.7
Based on 9,715 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Grasslands Nursery Reviews
Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Neil Col****
Verified Buyer
“Amazing company, helpeful, cost effective and informative, with 1st class delvery service!”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Anonymous
Verified Buyer
“I purchased 90 Portuguese Laurel for a run of hedging, ordered online. My key challenge was timing of the delivery. Labour for putting the hedge in was locked in for a certain day, and I was delighted that I could work with Grasslands to schedule delivery for the day before the planting. Communication and the final delivery all went smoothly.”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Anonymous
Verified Buyer
“Good communication about delivery. Well packaged and plants were very healthy. Accurate description of size.”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Anonymous
Verified Buyer
“plants were strong but a little leggy. Arrived very well packed. All planted out in the beds with good growing weather predicted.”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Kenneth Wi****
Verified Buyer
“trees good quality and delivered on time by a helpful drivers”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Scott Edmon****
Verified Buyer
“Delivered as promised. Healthy trees”
Helpful Report
Posted 2 weeks ago
Michael A****
Verified Buyer
“Great plants and good value”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
John Ta****
Verified Buyer
“First time customer, very easy to do online and then pick up.”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Chris Ab****
Verified Buyer
“Great efficient service. Ordered one day available for pick up following day. Would definitely recommend.”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Simon Do****
Verified Buyer
“On time delivered to Scotland, well packaged and great plants.”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Gillian D****
Verified Buyer
“Amazing plants as always! Delivery always on time.”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Joe Newb****
Verified Buyer
“Bought a tree which looked nice when it was delivered but the rootball was basically a lump of clay. When I cut the wire to plant it the clay fell off cleanly showing next to no roots. Literally. The main roots had simply been sliced through and there were only very small side roots left. Planted as best I could and watering very conscientiously but not hopeful it will survive tbh, let alone thrive. V disappointed”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Dear Joe Thank you for your feedback, and we're sorry to hear you're feeling disappointed with the tree you received. The Prunus ‘Kanzan’ you ordered is a field-grown, root-balled tree. These are lifted by experienced teams who handle thousands of trees each season and are well-trained in taking the appropriate amount of root to ensure successful transplanting. While the rootball may appear compact and clay-heavy, it contains vital fine roots that are essential for establishment. We generally recommend not removing the hessian and wire wrapping before planting, as this helps preserve the structure of the rootball and protect those fine roots during transplant. The material is biodegradable and will break down naturally in the soil without restricting growth. We appreciate your efforts in watering and caring for the tree—it often takes some time for root-balled trees to fully settle, and with proper aftercare, we hope it will establish well and thrive. Kind regards, Paul
Posted 2 weeks ago
Jackie Ell****
Verified Buyer
“Ordered cherry laurel 11cms pots online and they were ready to,pick up the next day. Great healthy plants, just the size I needed. The staff were very friendly and helpful. Perfect service.”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Anonymous
Verified Buyer
“Excellent service and great staff”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Marcin****
Verified Buyer
“Great and healthy tree. Superb service as usual”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
N D Saw****
Verified Buyer
“I have used Grasslands for many years and always found their plants to be of good quality and price. Their staff are generally knowledgeable and helpful. However, I recently purchased a large plant using their website. It stated that there were 24 in stock and that they were usually ready for collection by 9am the following day but not to visit to collect before receiving the 'OK' e-mail. Fair enough. Then, no e-mail. Gave it a few days and 'phoned them only to be told that their supplier hadn't delivered even though the item was 'in stock'. Eventually, after a fortnight and a few 'phone calls I was told that it was waiting for me, still no e-mail. So, bottom line, I waited a fortnight for an 'in stock' item and had to chase them up to get my plant that I'd already paid for. The idea of ordering on-line is to make it easier, not to wind the customer up to the point of wanting to cancel the order. Great plants, rubbish e-mail admin. I will not be using their website again!”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Dear Nigel Thank you for your continued support over the years—we truly value loyal customers like yourself and are pleased to hear that you’ve consistently found the quality of our plants and service from our team to be positive. That said, we’re very sorry for the recent experience with your online order. We completely understand your frustration with the lack of communication and the delay in collecting an item that was marked as in stock. While our system aims to reflect real-time availability, on occasion it may still show items as in stock while they’re not quiet ready. We know this can be misleading and are actively working to improve both our stock accuracy and the reliability of our collection notifications. Your feedback about our email admin is noted, and we’ll make sure it’s shared with the relevant team to help prevent this happening again. We hope we can restore your confidence in our online service and continue to be your go-to for quality plants in the future. Kind regards, Paul
Posted 2 weeks ago
Anonymous
Verified Buyer
“Great service, Portuguese Laurels were great quality and much larger than I expected”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Jock Orc****
Verified Buyer
“Good quality shrubs and fast communication would highly recommend.”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Pauline My****
Verified Buyer
“Great service, competitive prices, and quality products.”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Anonymous
Verified Buyer
“Product excellent and good quality. Unfortunately the customer service team let the experience down for us totally. Both Customer service assistants were both abrupt.”
Helpful Report
(Grasslands.co.uk) - Posted 2 weeks ago
Grasslands Nursery is rated 4.7 based on 9,715 reviews
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