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Grasslands Nursery Reviews

4.7 Rating 9,917 Reviews

93 %

of reviewers recommend Grasslands Nursery

Company Reviews

Product Reviews

4.7

Based on 9,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 4th June 2025

Grasslands Nursery 5 star review on 4th June 2025

Grasslands Nursery 5 star review on 4th June 2025

Grasslands Nursery 5 star review on 30th May 2025

Grasslands Nursery 5 star review on 28th May 2025

Grasslands Nursery 5 star review on 23rd May 2025

Grasslands Nursery 5 star review on 22nd May 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointed with how my recent issue was handled as a first time customer. We purchased both a shrub and a tree from your nursery, with the tree being the reason for arranging delivery. The tree had a difference in price compared to the others which led to us believing it may be incorrectly labelled in-store, and after confirming with a staff member that it was the correct item, we proceeded with the order. Upon delivery, it became clear the item delivered was not what we had been assured it was, so it was rejected and returned, as per our call with Customer services on the drivers phone. Despite this mistake originating from your team, only 50% of the delivery fee was refunded—likely because the shrub was delivered. However, that shrub would have been transported in our car if not for the tree. The delivery would not have been arranged at all had we not been misled by your team. I find it unreasonable that we were left to absorb part of the cost for a delivery we would not have made without your error. The back-and-forth communication, lack of clear accountability, emails sent regularly just before you closed and ultimate refusal to fully resolve the issue fairly is extremely disappointing.”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“Communication 10/10 Logistics 1/10 They use APC which take zero care during transit. Box arrived in pieces with a very damaged Rhododendron inside. Customer support promptly dispatched a replacement again with APC who have today advise a delay with delivery .”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“Brilliant servuce super impressed & would reccommend”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“Very impressed, lovely plant.”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“Arrived promptly and very well packaged.”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“Excellent ! massive thank you for such quick delivery and amazing trees! I am stunned at the quality, size and price of the 3 Amelanchier trees I bought this week. Even more so that they were delivered next day! Will definitely come back for future purchases.”

Grasslands Nursery 5 star review on 19th May 2025

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“Absolutely first class customer service and the quality of the plants we bought is excellent”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“The tree is first class in every way. Beautiful shape and full of new growth ... straight trunk etc. when one buys online ... there is always the fear of doubt. But absolutely not from Grasslands Nursery. The delivery guy ... (who was chatty and really nice). (Hope he enjoyed the bottle of ale I gave him, as a thank you, that evening). He told me that the 'yard' guys always pick out the best ones for delivery. So, in my opinion 100% .. all round. It's so lovely these days to give business to postitive people and businesses. Thank you. Nigel.”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“I have made several tree purchases over the last few years. The trees have always arrived well looked after and are very healthy. They have all flourished. Their service and delivery is excellent.”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“Excellent service very pleased with the order and will order again. Many Thanks”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“So happy I found this nursery online. Super easy to order, fast delivery and plants were perfectly packaged, fresh and beautiful. Will be ordering here exclusively from now on for all our gardening needs.”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“no problems, good service, nice plant”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“Really good quality plants - bought Geranium Dreamland. Quick delivery and well packaged so no damage. Very happy 😊”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“The staff are helpful and on the whole the plants are great quality, however I bought 2x buxus balls one had mares tail in the pot and the other had bins weed. This meant I had to return the plants which was a real pain. So make sure you check the plants carefully I you don't want to introduce unwanted plants into your garden.”

Helpful Report

(Grasslands.co.uk) - Posted 3 weeks ago

“The quality of plants is consistently outstanding and I really appreciate the convenience of being able to buy online with total confidence. Thank you!”

Helpful Report

(Grasslands.co.uk) - Posted 3 weeks ago

“Very helpful nurseryman showed me the types of shrubs which would be best for my garden”

Helpful Report

(Grasslands.co.uk) - Posted 3 weeks ago

“The rhododendron I received was lovely much bigger than I expected”

Helpful Report

(Grasslands.co.uk) - Posted 3 weeks ago

“Excellent service, the staff were really friendly and very helpful. After buying our plants and organising delivery we were kept updated until our lovely trees were delivered. IWe particularly liked the photos with two very happy smiling staff members. Very happy.”

Helpful Report

(Grasslands.co.uk) - Posted 3 weeks ago

“The plant was delivered on time and well packaged. It looks beautiful, just as it was on the picture on the website. I am very pleased with my purchase.”

Helpful Report

(Grasslands.co.uk) - Posted 3 weeks ago

“Beautiful healthy shrubs, nice size and well packaged. Looking forward to seeing them flower.”

Helpful Report

(Grasslands.co.uk) - Posted 3 weeks ago

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Grasslands Nursery is rated 4.7 based on 9,917 reviews