Grasslands Nursery Reviews

4.7 Rating 10,707 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 10,707 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 6th December 2025

748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly only 3stars this time as I was very disappointed with the delivery. I had ordered the plants in plenty of time and was assured they would arrive on the right day. Unfortunately this didn’t happen.”

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Posted 2 years ago

“Please can you show rootball Thuja conifers when you are selling them in winter? Also, the conifers I have received have winter bronze on the leaves at the top half of the conifer. The conifers you are selling are not really what you receive as the ones you show online are green all over”

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Posted 2 years ago

“We had delays with delivery, without communication. Only half the shrubs reached the minimum height ordered. The shrubs were yellowed and most of the leaves contained black spots and holes. Very disappointed. However, we needed the screening urgently so we’ve planted them and are keeping our fingers crossed.”

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Posted 2 years ago

“Ordering good, delivery quite poor. Tree dragged from truck and man handle to lean against house wall, tree damaged on several branches. I would have expected more from your own delivery driver. I only know this information from the CCTV I have at the front of the house.”

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Posted 2 years ago

“Had a few branches broken but on the whole a healthy Bush.”

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Posted 2 years ago

“Your plant was very nice. Delivery was quick. But your delivery charge of £30 is far too high. I bought from you on the recommendation from my gardener but I probably won't buy from you again.”

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Posted 2 years ago

“Lack of information on your web site. When I called to ask a question your staff were friendly and helpful. You did not advise us of delivery, it would have been helpful to be asked if we were available on day of delivery as we had to cancel arrangements we had made. Some of the plants arrived without any leaves.”

Helpful Report

Posted 2 years ago

Hello Annette, Thankyou for your review, We do always try to provide as much info as possible about the delivery, I have checked your order and it seems we were unable to get hold of you on the number you provided. The notes say we left a voicemail and emailed as well. These must not have got to you in time. I am sorry. The plants you have ordered are privet hedging, These loose their leaves in the autumn and re-grow them in the spring. The amount of leaf loss varies depending on how cold the winter is. In some mild years they can keep many of the leaves. I hope this clears up your concerns. Kind Regards Paul W

Posted 2 years ago

“The plants were excellent, but they did not deliver on the date agreed and made no attempt to get them to me the following day. The delay caused me a lot of stress as I had a gardener lined up and could not give him a new date. The customer service experience was awful, they were rude to me and treated me like I was the problem. There was no sense of urgency on their side or attempt to get the plants to me asap. You can tell how good a company is when the service goes wrong. On this level you totally failed me. As I says, plants great, customer service non existent !”

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Posted 2 years ago

“Plants appeared to be healthy. However, the soil in the pots was dry and needed watering immediately on arrival. As shown in the sample photographs, all 250 plants were rootbound and had to be carefully unpicked before planting. All of the Grasslands staff contacted by telephone prior to ordering were polite, helpful and professional. The driver who delivered the plants was blunt, dour and seemed only to want to get away when I insisted on counting the plants. The delivery was a day late, but to their credit, Grasslands emailed to say the driver was unwell and the order would be delivered next day.”

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Posted 3 years ago

“good quality plants”

Grasslands Nursery 3 star review on 19th October 2022

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Posted 3 years ago

“The hedging trees ordered were replacements for previously supplied bare root plants that had failed. The new items were well packaged in excellent condition and were well watered so arrived looking very healthy. The overall experience was spoilt by the push back I received when seeking some allowance for the previously supplied plants that fell below expectations. Hence 3 stars”

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Posted 3 years ago

“Quick delivery and clear communication, however items arrived damaged.”

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Posted 3 years ago

“The tree is lovely and exactly as described, I’m very happy with it. However the delivery driver way extremely rude. He didn’t deliver the tree to the location as stated on the delivery note. When we asked if he could move the tree as it was in the way of the front door and my mother is in a wheelchair, he refused!”

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Posted 3 years ago

“Tree growth was at lower end of spec, clearly “forced growth” lacking substance. Expensive and disappointing. Driver and service excellent.”

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Posted 3 years ago

“Was not impressed with the way the delivery driver man-handled the pretty expensive hedging plants. They were dumped off the back of the truck and therefore some were damaged. Not really acceptable”

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Posted 3 years ago

“Great plant, good customer service, but poor and insufficient packaging together with heavy handling by the courier.”

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Posted 3 years ago

“Easy ordering but goods could be better, tree bent at top”

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Posted 3 years ago

“I ordered hedging which arrived last week. Communication was fine, was out when delivered, so it took me aback when I saw the 2 large polythene bags on the drive as I couldn't think what it was, as they were packed alternately roots up/leaves down. Didn't think the packing was great, I've ordered hedging before and it came well packed on a pallet. The plants, on the whole, seem to be of good quality, but there is a great variation in size, some bundles diminutive by comparison to others. Unfortunately, some plants have broken stems. None of this is unreasonable in itself, but my order wasn't cheap and I think these points could have been avoided to give a better customer experience.”

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Posted 4 years ago

“Sadly I can't review as I'm yet to receive my delivery even though I've been informed the tree I ordered is now in stock.”

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Posted 4 years ago

“Unfortunately difficult to rate as I ordered some trees online and when chased up delivery they told me they have not been dug yet let alone delivered ! I ordered them 2 weeks ago and was not informed that they would not be sent straight away and in fact the person I talked to at Grasslands was rather disappointing to talk with and gave me little confidence that they will arrive any time soon. So still waiting for the date when I will receive the trees.”

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Posted 4 years ago

Grasslands Nursery is rated 4.7 based on 10,707 reviews