The plants were excellent, but they did not deliver on the date agreed and made no attempt to get them to me the following day. The delay caused me a lot of stress as I had a gardener lined up and could not give him a new date. The customer service experience was awful, they were rude to me and treated me like I was the problem. There was no sense of urgency on their side or attempt to get the plants to me asap. You can tell how good a company is when the service goes wrong. On this level you totally failed me. As I says, plants great, customer service non existent !