Grasslands Nursery Reviews

4.7 Rating 10,256 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 10,256 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 6th September 2025

Russell S****

Grasslands Nursery 5 star review on 4th September 2025

David St****

Grasslands Nursery 5 star review on 23rd August 2025

Nikki C****

Grasslands Nursery 5 star review on 17th August 2025

Darren Eustice-Os****

Grasslands Nursery 5 star review on 27th July 2025

Abbie Hodki****

737

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My plants arrived well packed and protected and looked of good quality. However they took a long time to arrive as Grasslands were out of stock of what I wanted. I was informed by email that this was the case but wasn't given a date of when to expect them. This was disappointing bearing in mind how much p&p I had paid.”

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Posted 4 years ago

“Still awaiting delivery - hopefully this coming week. Zach has kept me notified.”

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Posted 4 years ago

“I was very pleased with the speed in which the plants were delivered. However, I must say that I was slightly disappointed with the quality of the plants. I had purchased just a couple of weeks earlier two bamboo plants from a different supplier and they seemed a lot more healthy and robust than the ones that I purchased from Grasslands.”

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Posted 4 years ago

“Plant arrived with 8 broken stems due to no packaging”

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Posted 4 years ago

“Sad that they couldn’t care less re the way they packaged the plants… so long as there was enough roots it was fine. I know that’s true but you, as a buyer still wants to know that some care was taken when packaging your order. The root ball on one plant was broken in two and they were shoved in sideways so that half of the roots and half of the plant were in the pot!”

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Posted 4 years ago

“Although the product themselves were good when they arrived getting them was a pain. I paid for next day and they didn't go out to the warehouse till the Tuesday, rather than the Monday and then weren't delivered till the Friday. So having paid for next day this is not what I got and at no point was I offered a refund on the delivery charge. Although the man that helped me get this sorted in the end was great several other people I spoke to had a terrible phone manner and came across like it was all just a bit too much effort to bother to help and didn't even have the common decency to say anything along the lines of sorry about this, let me see if I can help. One lady actually huffed at me which is a charming way to deal with customers. I understand that things can't always go as planned but when this is the case and not the fault of the customer it goes along way to have people on the phone that at least pretend they care!”

Helpful Report

Posted 4 years ago

“A bit of artistic licence used in the photo of the plant size on the website!”

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Posted 4 years ago

“Plants arrived in a mess in box, all plants were out of their pots & one plant was unsalvable. Sent email advising plants arrived in poor condition & not happy as were present for my daughters garden in New house. Replied by saying they were hardy & will recover easily. No customer service at all.”

Helpful Report

Posted 4 years ago

“Would like to have given 5 stars. Let down by parcel force,plants out of their pots, squashed in the bottom of the box. The box was labeled to keep upright. But must have been thrown about. Plants recovering well.”

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Posted 4 years ago

“Service was quick and size of plant was great but sadly there were so many brown leaves on my bamboo when it arrived and it has continued to decline ever since. Obviously the weather has been really cold for May but perhaps don’t sell products that need the weather to be warmer to survive or send a warning at least. I now have an expensive 6ft dead plant as the focal point of my garden and it’s not ideal, hoping it will perk up when the weather improves but it’s not looking good”

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Posted 4 years ago

“I was a bit disappointed in the size of the plants. Less leaves than I expected and some had been knocked off in the post. I am hopeful that they will improve in the warmer weather.”

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Posted 4 years ago

“the two laurels were nice and bushy although one of them had a grey fungi. currently being treated. It wouldn't stop me from ordering again.”

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Posted 4 years ago

“I ordered 10 Prunus Lusitanica Brenelia 7 Litre Pot 120-140cm. On arrival the plants were in good condition but they only measured on average 90cm in height. When I spoke with customer services they resolved the issue by collecting the plants and refunded me my money.”

Helpful Report

Posted 4 years ago

“I have put acceptable because two Monarda plants arrived with greenfly. I corresponded with a member of staff who advised washing leaves with soapy water. I'm not sure if this will work or not because I'm disabled and waiting for my garden help to arrive. I've put 3 out of 5 stars because I expect plants to have been inspected before they are sent out.”

Helpful Report

Posted 4 years ago

“Request for review of plants before delivery received, also delivery now overdue as pre-ordered late April?”

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Posted 4 years ago

“I drove to Grasslands to buy some compost/soil improver. I was told that there was none available and did not find staff who were around not particularly helpful. I ordered on line with no problem and the delivery driver put the order through the gate which was very helpful. Although Home delivery was fine I don’t feel inclined to visit in person.”

Helpful Report

Posted 4 years ago

“I didn't have the vest experience I have to say . I ordered the Portuguese laurel on behalf of a customer. He is not at home at the moment there lore it was very important for me to be informed when delivery was taking place . I received an email advising delivery date . I went to the property and started preparing . It was only by chance after I had been there a while I checked my email to discover it had been cancelled . I rang and explained I need to know .I was informed I would receive a call or email when delivery was rescheduled . I didn't receive anything by chance a week later I went to water his garden and found the plants had been delivered at some point. I was furious but didn't feel it was worth complaining .This is unfortunately normal these days . The frustration for me was had those plants have been stolen it would have been my responsibility ! Unacceptable and I won't be using Grasslands again .I wanted to try and use a local firm . Sadly I was dissapointed .”

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Posted 4 years ago

“Having been previously very impressed with Grasslands, I ordered a shrub that I couldn't get elsewhere in such a large size. Website said it was in stock. But after waiting for despatch info I was then told they had no stock. Payment was promptly refunded, but I'm still disappointed with the inaccuracy.”

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Posted 4 years ago

“I ordered 2 large Camellia -pants after seeing examples of them on your website on 23rd March and payment of £100.99was taken. I received an e-mail to say it was dispatched on 26th March. I sent an e-mail on 30th March to ask where the package was as I couldn’t track it suing the number provided. I never received a reply. I then rang several times and eventually spoke to a young man he said the plants actually had been dispatched on 30th. We received them on Friday 2nd. Only after chasing them up with the courier. On unpacking one was fine but pretty droopy but the other had lost a lot of buds [ see photo attached] and needed a lot of work to get it looking half way decent. I know we live in the Highlands and always take that into consideration when ordering [ other plant companies do deliver within 24-48 hours] I am only making these comments as I was sent an e-mail to respond to the service. We were very disappointed having paid so much and I’m doubtful we’ll have any flowers this years”

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Posted 4 years ago

“Ok- Product arrived 2 days later than original tracking info. Be aware that if you order a small tree the courier will not dispose of the large wooden pallet (1m squared) that it is strapped to for transportation. Customer services suggested I chop it up and take it to the tip which was a great inconvenience!”

Helpful Report

Posted 4 years ago

Grasslands Nursery is rated 4.7 based on 10,256 reviews