Grasslands Nursery Reviews

4.7 Rating 9,509 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,509 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 11th March 2025

688

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest. I was actually disappointed in the bamboo plants that arrived. The plants didn't have much size or substance to them. I went to my local garden centre a couple of days later to find larger, more fuller bamboo plants of the exact same variety at a cheaper price. So all in all a disappointing experience, a valuable lesson learned that you should see and pick plants yourself as opposed to relying on companies to send out what they deem fit.”

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Posted 4 years ago

“I can’t review yet as I have not received my goods which I was told would be dispatched in June.”

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Posted 4 years ago

“The Fatsia seems to be ok but I haven't had it long so I don't know yet whether it's taken on not. Ask me again in a few weeks time.”

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Posted 4 years ago

“the ordering was easy and the plants arrived quickly, but they weren't properly labelled. only 3 out of 6 plants had labels. I had to work out which lavender was which.”

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Posted 4 years ago

“Hedging is planted so we hope they weren’t damaged in transit The packaging was severely damaged. The order took a week to come The driver did not phone before delivery as was agreed. I took photos of the packages and posted them on previous review I was asked to submit. No option to do that here. Not very happy as I paid £60 for delivery. Myra CLARK”

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Posted 4 years ago

“Luckily the laurel hedging received didn’t seem to be damaged. The couriers are the concern. See photos”

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Posted 4 years ago

“A good tree but with smaller trunk than described but none the less strong”

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Posted 4 years ago

“there were some difficulties with my order but after a chat with Julie who understood the problem she rectified it, I am now pleased with the replacement rhododendron”

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Posted 4 years ago

“Poor communication”

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Posted 4 years ago

“Shame they didn't ring the bell or let me know they had arrived. I was up at 7am. Your delivery men must have delivered during the night.I was hoping for a helping hand to bring the large tree and shrub through to the back via my side door as I had mentioned it on the phone. I live alone and things like that are difficult for me with arthritis. It would have been good customer service to ring the bell and move them just a couple of feet extra. The tree and shrub are very good but I wasn't going to grade you because of my disappointment with the delivery but this review won't go through unless I do so I am grading you purely for the plants.”

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Posted 5 years ago

“Disappointed. I had to chase order and even then it took two weeks to arrive”

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Posted 5 years ago

“Co-operative and helpful. Hedging mostly looks great.”

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Posted 5 years ago

“The plants were of good quality and size and were healthy. The courier service and tracking was however extremely poor. I was given a day and time for delivery but the goods arrived the following morning without further update (Parcelforce). This was poor.”

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Posted 5 years ago

“I found the website difficult to use because you can’t read the descriptions due to the background pictures, however the variety of products was good. Some of my online order were not available and I received a phone call with alternative options which was great. However I was told I would be refunded the difference on some of my products and this hasn’t happened as yet, it’s only a small value but it’s the principle! Delivery was on time and otherwise the people I spoke to were helpful.”

Helpful Report

Posted 5 years ago

“First batch of plants arrived in good condition, so we ordered an additional 90. These arrived in a poor state, just piled on top of each other. Several of the plants were badly damaged, very disappointing. Also lots of the plants had black leaves, holes in the leaves and had been cut back, they were nowhere near as good as the first batch. We spent around £1000 in total - I wouldn't order from them again and am considering a section 75 claim via credit card.”

Helpful Report

Posted 5 years ago

“On receiving my order of photinia 10ltr Hedging shrubs I was a little disappointed. I ordered 12 of these shrubs and only one of these were bushy plush looking the rest were the ones that no-one picks as far too leggy and have not been pruned enough to retain a good shape...I presumed when customers order online and don't have the opportunity to see for themselves only the best specimens would be selected for the customer...I am not happy with the standard of plant that has been selected on my behalf.....”

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Posted 5 years ago

“Plants were great however they should have packaged better to prevent pots from smashing in transit.”

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Posted 5 years ago

“Good service not the fastest delivery but ok, plants were nice but some had limbs broken. I ordered 10 red robin shrubs rather than individually wrapping each plant they put all 10 on a pallet and wrapped them all together crushing them together and unfortunately some were damaged”

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Posted 5 years ago

“I ordered 550 box plants 10-15cm. The plants arrived in a jumbled condition inside a large box. There was a lot of variation in size and condition, most were excellent but some on separation from the trays were very poor. On the plus side they were almost 50% cheaper than other competitors. I did spend £530 and would have hoped for a better product but box plants aren’t cheap. Most had excellent roots and will hopefully grow well so that in a few years time no one will know that I didn’t purchase more expensive plants.”

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Posted 5 years ago

“I ordered 10 conifers from Grasslands. The initial communication was good but the courier delivered them to my neighbour without notifying me. By the time I was informed (by the slightly annoyed neighbour), the plants spent over 48 hours in the boxes in their hallway next to the radiator. I unpacked them quickly and watered but I am worried. They are nice specimens, looking healthy, all same shape and size, so good for my project. To summarise: plants are very good, delivery and communication very poor.”

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Posted 5 years ago

Grasslands Nursery is rated 4.7 based on 9,509 reviews