Plants appeared to be healthy. However, the soil in the pots was dry and needed watering immediately on arrival. As shown in the sample photographs, all 250 plants were rootbound and had to be carefully unpicked before planting. All of the Grasslands staff contacted by telephone prior to ordering were polite, helpful and professional. The driver who delivered the plants was blunt, dour and seemed only to want to get away when I insisted on counting the plants. The delivery was a day late, but to their credit, Grasslands emailed to say the driver was unwell and the order would be delivered next day.