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Grasslands Nursery Reviews

4.7 Rating 11,720 Reviews
93 %
of reviewers recommend Grasslands Nursery
Company Reviews Product Reviews
8,837
 Metrics Info
4.7
Based on 11,720 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Grasslands Nursery Reviews
Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Nicholas M J****
Verified Buyer
“The trees themselves seem fine and are still holding their autumn leaves. The canopy of one of the nine ordered is much less advanced than the others. The bamboo framing of one is set 25cm below all others. Being planted in a line this was problematic to resolve so if buying remotely like myself ask Grassland to ensure continuity with their selection before dispatch.”
Helpful Report
(Grasslands.co.uk) - Posted 8 months ago
Rosemary Leo****
Verified Buyer
“Delivery very slow ( and lack of communication about when I would receive my order) but holly plants, when they arrived, were in very good condition and a good size.”
Helpful Report
(Grasslands.co.uk) - Posted 9 months ago
Anony****
Verified Buyer
“Nice trees and match website description however communication is poor and delivery speed is nothing but woeful.”
Helpful Report
(Grasslands.co.uk) - Posted 9 months ago
Rizwan Naus****
Verified Buyer
“Good hight plans. As requested put them straight away in the ground. Let’s see if this will work. Thanks”
Helpful Report
(Grasslands.co.uk) - Posted 10 months ago
Peter Car****
Verified Buyer
“They looked very dry”
Helpful Report
(Grasslands.co.uk) - Posted 10 months ago
Nigel Da****
Verified Buyer
“I ordered 18 plants and only 14 turned up Still investigating if your end or carrier So not too keen to give a good report just yet However no issue with plants just the quantity”
Helpful Report
(Grasslands.co.uk) - Posted 10 months ago
Matt Bro****
Verified Buyer
“Quality of the product and the speed of delivery as exceptional however the courier company that Grasslands uses needs to be improved. I was provided 14 minutes notice of the delivery being made (to which I was already at work) following which the courier decided to leave £400 worth of plants just sat on my drive ready for anyone to knick. This resulted in me having to leave work in the middle of the day to move the plants myself into a more secure location. Very inconveinent and the company needs to think about providing better notice to its customers for such large orders.”
Helpful Report
(Grasslands.co.uk) - Posted 11 months ago
Hello Matt, Thank you for your feedback. We're glad to hear that you were satisfied with the quality of the products and the speed of delivery. However, we sincerely apologize for the issues you faced with the courier service. Your experience of receiving such short notice for delivery and the lack of secure handling of your plants is certainly not the standard we strive for. We appreciate your insight regarding courier notifications, and we’ll be sure to share this with our logistics team. Our aim is always to improve and ensure a smooth experience for our valued customers. Thank you for bringing this to our attention, and we hope to better serve you in the future. Warm wishes, Team Grasslands Nursery
Posted 11 months ago
Sharon Ta****
Verified Buyer
“The plants were great but delivery fee high had to pay twice when wrong thing delivered”
Helpful Report
(Grasslands.co.uk) - Posted 1 year ago
Rusty As****
Verified Buyer
“I was very disappointed by the condition of the this and the other acer I received. It was shrivelled with lifeless curled up leaves and I will be suprised if it survives. This is a pitty because other plants from Grasslands Nursery have been in very good condition”
Helpful Report
(Grasslands.co.uk) - Posted 1 year ago
Anony****
Verified Buyer
“As always with Grasslands: good quality tree, stressful experience with rude delivery driver (who arrived at 7am)”
Helpful Report
(Grasslands.co.uk) - Posted 1 year ago
Richard M****
Verified Buyer
“Hi . received my plants I purchased 13 but only received 12 .I did call grasslands and talk to a member of staff she said they will look into it .I haven't heard from them”
Helpful Report
(Grasslands.co.uk) - Posted 1 year ago
Caroline D****
Verified Buyer
“First order damaged in transit. Spoke to someone at Grasslands who said they would give me a call back and did not. Second delivery arrived on 22nd July. Ordered on 5th July. One plant only.”
Helpful Report
(Grasslands.co.uk) - Posted 1 year ago
Thomas Mc Na****
Verified Buyer
“Well packed and general quality was good the downside , although in pyracantha 3ltr pots I was expecting plants to be larger both in height and spread 10cm high and 20cm wide ,roots very dry on these 3 where as my other order choisya was moist therefore suggesting they were not watered pre delivery. I planted after soaking overnight hopefully I can grow to a reasonable height / spread the during summer .”
Helpful Report
(Grasslands.co.uk) - Posted 1 year ago
Ian Clew****
Verified Buyer
“Overall we are happy with the trees, however one of the trees was quite bare/dead on one side, if I had the choice I would not have picked that tree, especially for £250. I also assumed there might be some assistance getting them into place due to the size/weight of the trees, but they were delivered on a pallet and left.”
Helpful Report
(Grasslands.co.uk) - Posted 1 year ago
Donna Se****
Verified Buyer
“Very good quality purchase however delivery was not up to the arrangement said I had to ring on 3 occasions to see were it was”
Helpful Report
(Grasslands.co.uk) - Posted 1 year ago
James Gr****
Verified Buyer
“The staff are helpful and on the whole the plants are great quality, however I bought 2x buxus balls one had mares tail in the pot and the other had bins weed. This meant I had to return the plants which was a real pain. So make sure you check the plants carefully I you don't want to introduce unwanted plants into your garden.”
Helpful Report
(Grasslands.co.uk) - Posted 1 year ago
Marcus Cle****
Verified Buyer
“The product ( Magnolia De. Festirose 15 Litre Pot)was fine but the delivery time was far too long . It was probably stated on the website but 10 working days is a bit to long. I actually orderd on the 20/4 and received on the 8/5 so it took even longer”
Helpful Report
(Grasslands.co.uk) - Posted 1 year ago
Anony****
Verified Buyer
“I have been a regular customer of Grasslands for some years and always found their products of excellent quality and price - until the last delivery of 70 2 litre Augusta Hidcote Lavender and one 7.5 lltre Jonagold apple. The items were delivered to my client late on a Friday evening, ie, too late to plant on the same day. I attended first thing the following day and was extremely dissppointed to find that ALL items were extremely dry and watered everything. The apple had tipped over and was also so dry that it had easily fallen out of its pot. I appreciate Lavender should not be soaking but the dryness was at an unacceptable level and I wonder if this possibly indicated that the on-line section of business is so busy that normal attention to stock is not at the previous super level. I am in direct communication as, although the plants appear OK, I am concerned about them surviving. I would usually rate Grasslands at 5* with a recommend of 10 but, on this occasion 3* On a minor matter, the delivery was made by Grasslands (Lee) who as usual was very helpful but I would hope for delivery to be quicker than 'up to 10 days' as garden planning generally requires quicker attention. Perhaps again this reflects how busy the business is becoming.”
Helpful Report
(Grasslands.co.uk) - Posted 1 year ago
Robert E****
Verified Buyer
“received wrong plant and then i was expected to look after it till parcel force came and collect it but still waiting for my original order.”
Helpful Report
(Grasslands.co.uk) - Posted 1 year ago
Amand Ay****
Verified Buyer
“Grasslands were quick to appreciate the photo of the plant I received and were immediately apologetic that it was not up to standard. They offered to reduce the price by half, but I instead took their offer of a full refund. It's therefore 3 stars as this whole process took some three weeks and upset my gardening plans. I was however very happy with the caring customer support.”
Helpful Report
(Grasslands.co.uk) - Posted 1 year ago
Grasslands Nursery is rated 4.7 based on 11,720 reviews
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