Grasslands Nursery Reviews

4.7 Rating 8,370 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 8,370 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 26th April 2024

581

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought (5) 5-6ft red Robin hedges for what was the best price we could find. Overall I am happy but they did arrive incredibly dry and definitely in need of some love.”

Helpful Report

Posted 11 months ago

“Ordered 14 x Privet Hedging Plants (10 litre pots at 125 / 150 cm tall). Arrived within a week OK but plants were loose and scattered about the lorry (most of them tipped over) and therefore not packaged or banded in anyway. Nonetheless, they survived the journey relatively undamaged. No complaints about the height of the plant at 5ft - 6ft tall but this was the issue....very tall and spindly. Have completely cut them down in height to 10 inches to get them to bush out (see photos). Grasslands should follow their own advice and cut them down by 50% per growing season. Could see that this had not been done and that they had been grown for height and had not been trimmed for a year or two. All nurseries are the same I suppose as many customers seem to be more impressed with height than thickness. At the end of the day I suppose you are paying for the age / establishment of the root and in this respect they are fine. Average score, as no better / no worse than other nurseries I have bought from. Plants not quite as good as the pictures even when considering we are still early in the growing season for these semi-evergreen plants. Overall OK, no major issues.”

Helpful Report

Posted 11 months ago

“The box was way to big for my purchase and the pots and grass wasn’t together when opening the package. As far as I’m aware it was kept up right as stated on the box. Need cardboard pot holder for each plant to keep in place. Luckily mine was grass but if it had flowers on it they would have broken.”

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Posted 11 months ago

“Delivery was fast, although I did not receive a delivery email notification. Luckily we were home. The plants were of good size but very dry and wilted on delivery. Planted and a good watering and they are doing well.”

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Posted 11 months ago

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Helpful Report

Posted 1 year ago

“Very good service and delivery was within the 2 weeks timescale noticed. The 3 plants were delivered on a broken pallet and they were very dry. The leaves were looking distressed. Since planting, 2 of the plants look a lot better however one is still not looking good.”

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Posted 1 year ago

“I am awaiting notification of my order for collection- are you able to give me a date? John Stanford.”

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Posted 1 year ago

“The new plants arrived by parcel force all smashed up … inside the box I hope they will survive maybe use a different courier company next time”

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Posted 1 year ago

“Ordered 20 Mexican feather grasses that arrived in a box, it was a total mess, plants out of pots, all thrown together! Somewhere along the line the box was thrown about! I opened box in front of driver who then refused to return it as it was opened!”

Helpful Report

Posted 1 year ago

“Sadly only 3stars this time as I was very disappointed with the delivery. I had ordered the plants in plenty of time and was assured they would arrive on the right day. Unfortunately this didn’t happen.”

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Posted 1 year ago

“Please can you show rootball Thuja conifers when you are selling them in winter? Also, the conifers I have received have winter bronze on the leaves at the top half of the conifer. The conifers you are selling are not really what you receive as the ones you show online are green all over”

Helpful Report

Posted 1 year ago

“We had delays with delivery, without communication. Only half the shrubs reached the minimum height ordered. The shrubs were yellowed and most of the leaves contained black spots and holes. Very disappointed. However, we needed the screening urgently so we’ve planted them and are keeping our fingers crossed.”

Helpful Report

Posted 1 year ago

“Ordering good, delivery quite poor. Tree dragged from truck and man handle to lean against house wall, tree damaged on several branches. I would have expected more from your own delivery driver. I only know this information from the CCTV I have at the front of the house.”

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Posted 1 year ago

“Had a few branches broken but on the whole a healthy Bush.”

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Posted 1 year ago

“Your plant was very nice. Delivery was quick. But your delivery charge of £30 is far too high. I bought from you on the recommendation from my gardener but I probably won't buy from you again.”

Helpful Report

Posted 1 year ago

“Lack of information on your web site. When I called to ask a question your staff were friendly and helpful. You did not advise us of delivery, it would have been helpful to be asked if we were available on day of delivery as we had to cancel arrangements we had made. Some of the plants arrived without any leaves.”

Helpful Report

Posted 1 year ago

Hello Annette, Thankyou for your review, We do always try to provide as much info as possible about the delivery, I have checked your order and it seems we were unable to get hold of you on the number you provided. The notes say we left a voicemail and emailed as well. These must not have got to you in time. I am sorry. The plants you have ordered are privet hedging, These loose their leaves in the autumn and re-grow them in the spring. The amount of leaf loss varies depending on how cold the winter is. In some mild years they can keep many of the leaves. I hope this clears up your concerns. Kind Regards Paul W

Posted 1 year ago

“The plants were excellent, but they did not deliver on the date agreed and made no attempt to get them to me the following day. The delay caused me a lot of stress as I had a gardener lined up and could not give him a new date. The customer service experience was awful, they were rude to me and treated me like I was the problem. There was no sense of urgency on their side or attempt to get the plants to me asap. You can tell how good a company is when the service goes wrong. On this level you totally failed me. As I says, plants great, customer service non existent !”

Helpful Report

Posted 1 year ago

“Plants appeared to be healthy. However, the soil in the pots was dry and needed watering immediately on arrival. As shown in the sample photographs, all 250 plants were rootbound and had to be carefully unpicked before planting. All of the Grasslands staff contacted by telephone prior to ordering were polite, helpful and professional. The driver who delivered the plants was blunt, dour and seemed only to want to get away when I insisted on counting the plants. The delivery was a day late, but to their credit, Grasslands emailed to say the driver was unwell and the order would be delivered next day.”

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Posted 1 year ago

“good quality plants”

Grasslands Nursery 3 star review on 19th October 2022

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Posted 1 year ago

“The hedging trees ordered were replacements for previously supplied bare root plants that had failed. The new items were well packaged in excellent condition and were well watered so arrived looking very healthy. The overall experience was spoilt by the push back I received when seeking some allowance for the previously supplied plants that fell below expectations. Hence 3 stars”

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Posted 1 year ago

Grasslands Nursery is rated 4.7 based on 8,370 reviews