Although the product themselves were good when they arrived getting them was a pain. I paid for next day and they didn't go out to the warehouse till the Tuesday, rather than the Monday and then weren't delivered till the Friday. So having paid for next day this is not what I got and at no point was I offered a refund on the delivery charge. Although the man that helped me get this sorted in the end was great several other people I spoke to had a terrible phone manner and came across like it was all just a bit too much effort to bother to help and didn't even have the common decency to say anything along the lines of sorry about this, let me see if I can help. One lady actually huffed at me which is a charming way to deal with customers. I understand that things can't always go as planned but when this is the case and not the fault of the customer it goes along way to have people on the phone that at least pretend they care!