Grasslands Nursery Reviews

4.7 Rating 9,510 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,510 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 11th March 2025

688

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only reason my rating was not "poor" was because they rectified the problem very quickly, however there are some clear communication issues that need to be resolved. Delivery instructions were not followed and large trees were left at the yard and not delivered. To their credit they delivered the missed items the following day which was much appreciated. Unfortunately this review is about the whole experience and initially it wasn't great. The plants delivered seem to be a fair representation of what was ordered so it was purely the delivery issues that let it all down”

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Posted 5 years ago

“Very happy with 3no. weeping willow trees delivered to my house @ £50 each. However, I was charged £100 for delivery, which, if it had been a 1-off delivery would have been okay, but the driver had 5 deliveries before me, so the profit on delivery was very excessive.”

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Posted 5 years ago

“Plants appear healthy and nice quality. One tray damaged in transit (Plants crushed and most of soil in bottom of box!)”

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Posted 6 years ago

“The plants we received were very good but unfortunately they were let down by the packaging. The box they arrived in was three times too big and although there was card to hold the plants in place during transit, unfortunately a lot of plant trays were on their side and even worse quite a few plants had fallen out of the trays. This meant that the lovely new growth on the box plants was damaged. I thought that was fine and they were just bent but on closer inspection I realise that the new growth is now dying off and the plants will now have to be trimmed. The ordering and delivery process on the other hand were excellent. Just need to sort out more secure packaging.”

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Posted 6 years ago

“I'd love to say how awesome the service and quality of my box hedge is BUT since it is not due to be delivered until October I'd be making it up!!! Don't you just love computers sometimes!”

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Posted 6 years ago

“The plants are of good quality and with good healthy roots. However when I first saw the Pallet I was concerned as all plants where skewed and pots bashed, think courier may have been going round corners too fast maybe? All in all I'm very happy with plants, now all planted and looking forward to them filling out , thank you.”

Helpful Report

Posted 6 years ago

“I was pleased to find the trees I was after although disappointed with the actual trees themselves. I paid a lot of money for transport and was shocked to see them lying on their side ON THE TREE HEAD (Leaves crushed and branches broken). The actual trees were the right height although slightly uneven as a pair but I was very annoyed to see the tree heads were missing branches on one whole side of the tree - there are clear gaps in the tree heads which throw off the whole aesthetic. With time I hope they will grow out but I feel that for the price I paid, the trees would be better quality. Delivery driver was polite and helpful and helped me carry them to the right spot.”

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Posted 6 years ago

“If I ordered eight 100cm tall Laurel and six 100cm tall Privet it would cost me £28 delivery because it would come on a pallet. If I order the Laurel and the Privet separately it will cost me £10 each time because they send them in boxes, thus saving me £8. That made me happy. They are very good healthy plants which are the height they say they are and arrived well packed.”

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Posted 6 years ago

“Stil waiting for delivery”

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Posted 7 years ago

“To be fare. I'm not really sure what star number to choose as unfortunately the tree I bought was a gift that my in-laws already had. My father-in law spoke to grasslands explaining he already had this tree and didn't need another, so grasslands advised it would be better to cancel the order and refund the money. Which was four days ago. I called and was told the person who deals with refunds wasn't in on a Friday. Hopefully next week”

Helpful Report

Posted 7 years ago

“quick delivery but plants had lots of yellow, dead leaves.”

Helpful Report

Posted 7 years ago

“I ordered my items and they arrived in the correct type of packaging and they arrived quickly. The one thing I would say is the postage price was very expensive and almost put me off buying from you.”

Helpful Report

Posted 7 years ago

“Well packaged and a decent sized plant for the money. However, I was extremely disappointed to find that a few of the leaves had been seriously munched by something. This wasn't just a little nibble, where leaves had been attacked at least half of the leaf was gone.”

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Posted 7 years ago

“All 18 of the buxus shrubs were of good quality and the size was as advertised.”

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Posted 7 years ago

“good selection of tall plants”

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Posted 7 years ago

“It's far too early to pressure me for a review. What can I possibly say. I ordered 2 choisya plants. They were delivered pretty quickly. The packaging was sturdy and effective. The plants both appeared to be in excellent ++ condition. But the proof will be in the longer term. Will they grow reliably, will they look and perform true to my expectations ? I simply do not Know. I gave them a seriously careful unpacking and a seriously "Rolls Royce", luxury planting. They are just flipping mail order plants. what on earth is anyone expected to say ? I will probably be able to give a meaningful response in 2 or 3 years time.”

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Posted 7 years ago

“Not particularly happy ! Purchased a Nandina Gulf Stream Arrived well packed but quite a few of the leaves were dead and didn't look much like the plant that the young lady is holding on your website image !”

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Posted 7 years ago

“Complete with greenfly !!”

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Posted 7 years ago

“The plant is lovely. However, I had arranged normal shipment .. I did not know which exact day the plant would be delivered so ended up at work when the shipment arrived then because I was not in they left the pallet outside the garden blocking the pavement as they said they couldn't get the pallet into my front garden ! I had a call from a neighbour .. So had to rush home and when I got there I just took the plant off the pallet and put it in. My front garden .. Ridiculous ..need to change distributors”

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Posted 7 years ago

“I can assure you that I would have been in touch if I had been dissatisfied. If you set about giving a service, why don't you make sure yourselves that it is excellent, instead of irritating you customers by asking them to give you a pat on the back.”

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Posted 7 years ago

Grasslands Nursery is rated 4.7 based on 9,510 reviews