My order was handled very efficiently. I was kept informed of progress and told when the rootballs had become available for delivery - delivery was well co-ordinated and on time. Unfortunately one of the six plants I ordered had a main branch at the root level hanging and broken. The branch had ingrained dirt which suggested it had been loaded and delivered that way. Another of the plants had all its top leaves covered in dust and mud, suggesting it had been lying on its side for a while. Grasslands did give me 25% off the cost of one of the plants - but no further comment about the damage. The plants do seem to be in fine health otherwise now replanted.