Grasslands Nursery Reviews

4.7 Rating 10,254 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 10,254 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 4th September 2025

David St****

Grasslands Nursery 5 star review on 23rd August 2025

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Grasslands Nursery 5 star review on 17th August 2025

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Grasslands Nursery 5 star review on 27th July 2025

Abbie Hodki****

Grasslands Nursery 5 star review on 24th July 2025

Bryan Go****

736

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not suitable for commercial / trade customers. We ordered for the first/last time - requesting delivery to a client's address. We found the wait time stated on the website understandable (under the circumstances) but expected some form of communication to advise when the order would be delivered. We couldn't get hold of anyone on the phone - which from other reviews on TrustPilot appears to be a theme. After repeated unanswered calls, we did eventually receive a call to advise a delivery date. We were advised the driver would contact us when en-route so that we could be at the client's property to take receipt. We received no such call. The client (who just so happened to be at home) took delivery in the morning. We were then advised that the order was delivered in the afternoon. The people we spoke to at Grasslands didn't appear very confident in the information they were giving us and I suspect weren't well trained or set up to offer trade customer service.”

Helpful Report

Posted 4 years ago

“Finally got through to Grasslands. Was given an apology then told the items were not in stock and offered a refund. Would have been nice to have been told when the items might be in stock and asked if i was prepared to wait. Anyway. Too tired to get irritated. Harj Sandhu”

Helpful Report

Posted 4 years ago

“I ordered plants and it two weeks for me to be notified that they didn't have what I ordered but they did have the larger, more expensive plants. Had to request a refund three times before they refunded”

Helpful Report

Posted 4 years ago

“I purchased two Italian cypress trees that were very thin measuring 82cm and 84cm and with delivery cost approx £35. I have never felt so cheated in my life, you could get far superior for less money from other nurseries on the internet. I complained, only to be told that no size was advertised when i made my purchase. My fault for trusting that the would have at least 100cm -120cm we live and learn. This will be my last purchase and so many of my green fingered friends. G rhodes”

Helpful Report

Posted 4 years ago

“I don't feel our opinion has been valued. We were sold over £600 worth of sarcococca in 5 litre plants, but the plants when we took them out, the pot bound roots had clearly just been taken out of 1 litre pots and transferred, they were certainly not worth £19.50 and were no bigger than the 1 litre pots we found at a fraction of the price in local nurseries. We were appalled by both responses from your customer care team and my husband will now be speaking to your MD. We have sent in photographs but received no response”

Helpful Report

Posted 4 years ago

“Ordered 2 shrubs got email to state being picked then just cancelled with no explanation not happy”

Helpful Report

Posted 4 years ago

“Spot all these fake reviews! Buyer beware!”

Helpful Report

Posted 4 years ago

“I Purchased two Italian Cypress trees costing around £35 inc postage. When they arrived I was shocked at there size one measured 82cm the other 84cm most of that was the pot and a very sparse top 20cm top growth. I complained only to receive a rather blunt email telling me that they never advertised what size they were and they were sorry that was unhappy. Looking at several nurseries they are so much better value 1.2m to 1.4m was the size most offered. I feel cheated, and there after sales service is blunt and extremely poor. I will never use this company again. Graham.”

Helpful Report

Posted 4 years ago

“I asked the check out man "do you sell grass seeds?" He snarled at me and replied aggressively “No we don't sell that sort of thing here" then turned his back on me and took out his mobile. I thanked him for his help. He wasn’t listening. Grasslands that doesn’t sell grass seeds? Top marks for rudeness and bad behaviour. Avoid.”

Helpful Report

Posted 4 years ago

“Had a delivery on Saturday for 20 plants. I only received 18. I have made numerous phone calls only to be told they would get back to me which they haven't. I have also sent a couple of e-mails which they have not bothered to reply to. Very disappointed with the customer services and still two plants short and out of pocket.”

Helpful Report

Posted 4 years ago

“I can't Write a review as I still haven't received it or been told when I will have it after 9 days of ordering my plants”

Helpful Report

Posted 4 years ago

“Checked before I ordered & it was confirmed that there would be no delivery charge. Completed the order form & no delivery charge until directed to payment when it was added in assumed this would be then credited but it wasn't. The delivery arrived with no prior notice a large vehicle which may not have been able to turn round if we hadn't been in. I would have expected prior notice on a order of that size.”

Helpful Report

Posted 4 years ago

“Ordered 2 weeks ago and had no update since on any delivery. I have called 3 time, first couple of times the lady who answered promised to get hold of her manager, but am still waiting. Called again today and nobody answered.”

Helpful Report

Posted 4 years ago

“I order three passion fruit plants, two were of very poor quality and one is okay. On the day of delivery, I sent an email and photos to Grasslands for input on the quality of the plants they had provided with no response.”

Helpful Report

Posted 4 years ago

“My review is definitely incomplete as I haven’t received my item yet so I don’t know the quality of the plant. But it’s been over two weeks, I’ve been charged £50 for delivery and I have got no idea of when delivery will happen!”

Helpful Report

Posted 4 years ago

“You have taken my money a week ago but no communication as to when yoiu will deliver. It would be more ethical to take money when the product uis deivered.”

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Posted 4 years ago

“I O RDER 1 MONTANA MALEEN AND GOT ONE CALLED MAJORIE AND THE OTHERONE HAD NO LABLE ON IT”

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Posted 4 years ago

“I haven't yet received my plants but am being asked to review them?!?!?!”

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Posted 4 years ago

“Poor customer service!”

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Posted 4 years ago

“Asked to fill in this review, even though I still haven't received my plants yet and have no info regarding when I might receive them !”

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Posted 4 years ago

Grasslands Nursery is rated 4.7 based on 10,254 reviews