Grasslands Nursery Reviews

4.7 Rating 9,945 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,945 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 14th June 2025

726

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bamboos received are no where near established like the advertised photo. I know you can’t guarantee all the same but something similar would have been expected especially for the price we paid for them. Terrible customer service, wasn’t interested when I raised it with them either. Photos attached of advertised item and what we actually received.”

Helpful Report

Posted 4 years ago

“Do not touch with a barge pole. Totally untrustworthy. 18/5/2020 I ordered 6 items online for over £100. Although a lot of items were sold out, the items I chose were all available. I received confirmation that the items would be delivered by courier within 2 days, but could take a little longer. Another email following day states that I could track the delivery. 27/5/20 (ie 9 days later) I receive email that the ‘bulk is out of stock’ when in reality the items should already have been delivered. I suspect they found it easier to just sell it locally bearing in mind garden centres were given the go ahead to reopen. They told me they had refunded me. I complained the same day and received an automatic standard no-reply email with none of the contents relevant to my order or complaint. On 20/6/20 I emailed again, complaining that they had not refunded me. On 23/6/20 they reply saying that the money was refunded on 27/5/20. On 24/6/20 (ie month later) After having double checked my account, I email again, complaining that they have not refunded me as stated and asking for evidence of the payment. On 30/6/20 they reply saying that they checked with manager that it was definitely actioned. On 1/7/20 they send confirmation showing that payment was made on 30/6/20 (ie the day before)! In other words, they lied on at least 3 occasions and held on to my money for over a month.”

Helpful Report

Posted 4 years ago

“The delivery driver was extremely rude and wouldn't deliver the pallet to my door. He threatened to leave the plants elsewhere. I am happy about the plants either as my Box is yellow and brown and Grasslands claim it's like that because they trimmed it and it will grow back.”

Helpful Report

Posted 4 years ago

“Please could someone call us. It's been a month since we paid for plants not received. Order number 600062166. Calling your number is pointless as there is no-one to receive the calls. Paul the customer service is not responding to emails. Feel cheated.”

Helpful Report

Posted 4 years ago

“Sadly ordered the Thursday after your advert , then Monday money went out of bank no delivery date , which I understand due to Covid , I phone you up on the Tuesday to which my order was definitely going ahead but not sure delivery date , I didn’t mind as I was so looking forward to my order , especially being my husband birthday present the spiral trees , by the Wednesday PayPal had sent me refund , and grasslands said it was out of stock 😞nothing else to add”

Helpful Report

Posted 4 years ago

“Four weeks + and nothing arrived yet... will review if it ever turns up !!”

Helpful Report

Posted 5 years ago

“It's been a month since we have received £95 worth of plants we ordered. We get no response to emails, no one picks the phone, no return of our money. Plant was in memory of our late cat. Disgusting behaviour towards customers. Very disappointed at your sense of business ethics.”

Helpful Report

Posted 5 years ago

“I keep getting asked to review my order which I never received, no email, no updates and after confirmation of items being picked and delivery expected 2 days a refund was sent, even in these sad times, where we have to be patient I’d call that poor service, sorry”

Helpful Report

Posted 5 years ago

“no mention of minimum charge until move to payment.”

Helpful Report

Posted 5 years ago

“Unfortunately the plants arrived in a very poor state, which must be acceptable to the seller as they couldn’t see a problem with them. Not a problem as I’ll just go elsewhere in future.”

Helpful Report

Posted 5 years ago

“The plants arrived smashed up broken and out of there pots, I'm not happy the fact it cost £120 for the plants I do not know if they will survive planting, very disappointed will be taking it further.”

Helpful Report

Posted 5 years ago

“Incredible bad customer service relating to the quality of plants purchased. Unable to get a satisfactory response despite numerous contacts by phone and email”

Helpful Report

Posted 5 years ago

“don't buy from them paid over 860 pounds, they are saying they d haven't had money now i have to get the bank on the case and they don't care”

Helpful Report

Posted 5 years ago

“Unfortunately it didn’t look very healthy when it arrived. We planted it's ideal conditions and location, however it still doesn’t look good.”

Helpful Report

Posted 5 years ago

“I was refunded, but this item despite allowing me to order it at the time I was then told a week later it was out of stock, disappointing as it was something I particularly wanted! All other plants bar one other were received and are of good quality.”

Helpful Report

Posted 5 years ago

“After seeing you had hedging and paying and ordering it and waiting two weeks to get a message that you did not have the hedging and refunded our money Very disappointed and nothing to say that you have another size”

Helpful Report

Posted 5 years ago

“It did not arrive you sent 2 kniphofia, can you please send it?”

Helpful Report

Posted 5 years ago

“Took them 10days after purchasing online that they don’t have the stock for all varieties! What poor stock management and customer service, will order elsewhere in future.”

Helpful Report

Posted 5 years ago

Hi Jason, Thanks for your review, Im sure you can understand that with the current pandemic we are struggling slightly. We have reduced staff and reduced courier collections so some orders are taking longer to process. We are sorry that you did not get what you wanted.

Posted 5 years ago

“I made an online order 5th April n fully understand the difficult times atm but I feel disappointed that there only email was about a review. Today is the 15th n still no information on when I may expect a delivery. I can’t really rate as I don’t have anything.”

Helpful Report

Posted 5 years ago

Hi Andrew I understand the frustration, we are trying to cope with the coronavirus situation as best we can.

Posted 5 years ago

“My order was cancelled by Grasslands and refund given.”

Helpful Report

Posted 5 years ago

Grasslands Nursery is rated 4.7 based on 9,945 reviews