Grasslands Nursery Reviews

4.7 Rating 9,943 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,943 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 30th May 2025

725

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery driver was rude because he struggled to find my house, order was one plant short, another item was not the height i ordered. Emailed the support email address the same day and haven't received a response over a week later. This company couldn't care less.”

Helpful Report

Posted 4 years ago

“Even though Grasslands website stated they had the two plants in stock and I payed for them both. I was later informed that in fact they weren’t and they offered me two far more expensive plants instead. If the items are not in stock please delete them from the website.”

Helpful Report

Posted 4 years ago

“I ordered 4 Thuja Atrovirens (£10 each) on 7th Nov. On 10th Nov I was advised that they were being picked. On 12th Nov I was advised that you could not supply them and I would receive a refund. I received this refund on 17th Nov. As I write, this item is still being advertised for sale. I will not be using your services again.”

Helpful Report

Posted 4 years ago

“We bought a Jerre Schwartz maple from Grasslands back in May 2020 for ~£300.00, expecting it to deliver an appreciable level of autumn colour in our garden. Nothing of the sort happened and the shrub stands there without leaf or colour. Very disappointing. Called into the garden centre about ten days ago to express our dissatisfaction only to be told “ what do you expect me to do about it”. So we wrote an email to the sales@ email address - but here we are about a week later without having received a reply. Very very poor Customer service.”

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Posted 4 years ago

“Order hasn’t arrived yet, still waiting.”

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Posted 4 years ago

“Unable to make any comment to the following items as still not received the delivery”

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Posted 4 years ago

“I bought 2 Cupressus Macrocarpa. 1 damaged on delivery and the second is dying already. So disappointed. Contacted customer support re damage as advised by driver re broken branch and told to cut it off - which then leaves it with an odd shape. Second plant started browning on one side within 5 days. Not worth the money.”

Helpful Report

Posted 4 years ago

“Well i wish I had read the reviews BEFORE I ordered my products. Ordered on the 9th no communication from them until I send an request asking where my order was... In which they informed me that something I had ordered wasn't in stock. Then I received my order on the 2nd.. well the delivery driver had a Master Degree in CUSTOMER SERVICE, WOW. I will not be using them again.”

Helpful Report

Posted 4 years ago

“Disgusted with your customer service! We purchased 50 bare root beech hedging plants in Feb this year. They were planted by a very experienced and qualified professional Gardner with new topsoil, feed and well watered for several months. Very few have done anything, none of them look healthy. You are refusing to accept any responsibility and I’m very surprised you offer no replacement guarantee as with all other nurseries I know and use. I would not recommend or use you again”

Helpful Report

Posted 4 years ago

“Very disappointed with Grasslands ...website indicates that you welcome after sale advice but despite my email and numerous failed attempts to call you ..Mail Boxes are full !...and sales team line just hangs up ..Very frustrating”

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Posted 4 years ago

“We have had a few trees that have not been in a good condition and have been sent back. One was damaged on delivery . They also take a while to reply emails and telephone calls.”

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Posted 4 years ago

“Unfortunately I’ve had nothing but a poor experience with grasslands, extremely disappointing communication late delivery no callbacks. six calls to customer services and not one callback. I would never use again and could not recommend. extremely disappointing all round. Still waiting for delivery even though all items were in stock placed order over two weeks ago and still haven’t got a delivery date. Still waiting for delivery even though all items were in stock placed order over two weeks ago and still haven’t got a delivery date”

Helpful Report

Posted 4 years ago

“I would not recommend purchasing online. The items received were not at all as described and the Customer experience was absolutely horrendous. If I were able to rate less than one star I would. Avoid at all costs and support your local Garden Centre. Profit and greed are at the top of your agenda. Shame on you.”

Helpful Report

Posted 4 years ago

“Appalling. If you have any problem with your plants, you will not be refunded or obtain a replacement. Total arrogance from customer service. The problem is yours, not theirs. Never had such treatment from any other company before. Looks like others have had exactly the same treatment from this company.”

Helpful Report

Posted 4 years ago

“Appalling, dead plants, told all my fault, took no responsibility and no refund or replacements. Spent a lot of money. Unexceptable.”

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Posted 4 years ago

“Well watered on arrival, 2 days later started wilting ...”

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Posted 4 years ago

“Please avoid them if you are someone who cannot carry large plants yourself from the road outside into your home. They are “curb side delivery” only, and although this is written on their website it is in small print where I did not notice this condition. It is not stated in the confirmation email. The plants themselves were not in a good state. I ordered a set of plants, large and small from them. When they arrived the delivery service would not bring them into the building. I am 4 months pregnant, and there was a 7.5litre potted plant and various other plants, I certainly didn’t feel comfortable dragging these into the building or my flat. They were delivered in a brown box on a large wooden pallet, much too heavy to carry. I had to persuade the delivery guy to bring them into the building. I didn’t pay £20 delivery to have them delivered outside my building, and not in my 2nd floor flat. When I called their customer service they were completely unsympathetic, refused to refund any of the delivery charge, and the manager even said I should be fine to carry them even when I’m pregnant. The plants themselves are not in a well cared for state. I would send them back but they say I have to pay for another delivery charge.”

Helpful Report

Posted 4 years ago

Hi Adiba, Thanks for your review, The delivery was sent with our pallet courier service, They make delivery with a pallet truck and will leave the pallet in a suitable location, this must be a level flat surface, they will often take it up your drive if you have one but I am sure that most flat building will not be well suited to a pallet truck being driven in to the lobby / lift / upstairs lift. We do try to make it obvious that they will not be delivered to an area other than the front of your property and defiantly not inside the property ever. Based on your feedback I will look in to making this more obvious to avoid future disappointment for shoppers. Thanks

Posted 4 years ago

“Worst experience ever. Poor quality plants not as per description. Poor customer care as well with no reply to emails”

Helpful Report

Posted 4 years ago

“Awful experience. Firstly the delivery people were rude and unhelpful. More importantly though the flowers were half damaged and dead. £125 wasted. I literally have had to throw them away. Emailed customer service however they didn’t help me at all and didn’t even reply when I sent them pictures. Do not use. Save your money.”

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Posted 4 years ago

“Despite photos sent of Munstead lavender black at roots curt reply was, they looked Perfectly healthy. I strongly disagree. One plant completely split in two at the black roots. Not healthy at all. The other 3 plants ordered were fine. Customer Service very disappointing”

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Posted 4 years ago

Grasslands Nursery is rated 4.7 based on 9,943 reviews