Probably about the worst online buying experience I've had. One part of delivery (8 shrubs) was the incorrect variety, ok a mistake, but they ARGUED via email and said they couldn't ring me because my phone is blocked (funny that the delivery man could phone and so can anyone else, eh?). The delivery driver agreed the items were wrong when I showed him some existing ones I already have. Grasslands then told me I'd be refunded in due course (??) but less their £50 delivery charge!!! Damn cheek. What's really annoying is I checked three times before and during ordering that they had the variety. You can't speak to anyone there as the managers (there are several apparently) are 'out today'. I now have to attempt to claw back the payment through my bank. Utter waste of time.