Grasslands Nursery Reviews

4.7 Rating 9,732 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,732 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 25th April 2025

714

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this Company ever. I bought 130 bare rooted beech in February 2019. Of 13 bundles of ten, one bundle came fully into leaf and perhaps 10 others. I was treated with contempt in email exchanges and told that once plants have left Grasslands their responsibility ceases. A quite extraordinary approach to customer relations. With beech bought from other nurseries in previous years my success rate has been approaching 100%.”

Helpful Report

Posted 5 years ago

“Be wary of Grasslands plants. Trees delivered promptly, however one of them was not looking well. Despite all being planted together for several months now, two trees took well but unsurprisingly the third looks withered and sub standard. Contacting Claire for a replacement, I was advised purchasing plants from Grasslands comes at our own risk especially with rootball plants/trees. A fact that is nowhere on their website nor made clear when your pay for healthy plants. Buyers beware customer service non existent if your purchase arrives substandard they do not want to know. Buy at your own risk!”

Helpful Report

Posted 5 years ago

“Please do not use this company, ordered a large amount of box plants to arrive within 2 working days, they did not arrive for nearly a week, and when they did they were in a horrendous state. Upon contacting them, they were unbelievably unhelpful, and completely unwilling to offer a partial refund for the damaged (beyond saving) plants. Please take your money and custom elsewhere.”

Helpful Report

Posted 5 years ago

“Poor aftercare , very slow response to phone calls and emails. Told that my laurels would grow back in time , I will not be using this company again.”

Helpful Report

Posted 5 years ago

“I bought 3 plants from Grasslands via mail order. 2 Hebes were of good quality however the Daphne Eternal Fragrance was displaying evidence of nutrient deficient chlorosis, white powdery fungus on the leaves and die back where the shrub had been pruned in incorrectly. I contacted Grasslands the day after delivery and described the yellowing of the leaves and the other symptoms only to be referred by them to an RHS site and told it was my fault as June is a difficult month to plant and it is a lack of water...... Ridiculous.. I had received the diseased plant only the day before.”

Helpful Report

Posted 5 years ago

“I ordered a spider plant on 16th of June with 2 day delivery and paid for but told you had no more it is now the 25th of June and no communication I would like my money back”

Helpful Report

Posted 5 years ago

“Ordered 90 hedge plants at a cost of over £2k. 88 are great but have 2 that died. All have been planted and looked after exactly the same and they wont replace the two. Dreadful customer service.”

Helpful Report

Posted 5 years ago

“Very disappointing service. Bought and paid for plants online. Only to be called days later and told they aren’t stocked anymore. If you are going to permit online ordering at least keep your website up to date!”

Helpful Report

Posted 5 years ago

“Do not use this company, part of the products delivered were damaged and the company just replied " It looks like the boxes have been bounced around in transit with Parcelforce, they will be fine" not heard from them since even after contacting them further. The order was split into three boxes. Fist two boxes arrived ok, but the last box arrived day later upside down and the plants inside were damaged. The plants are not cheap and i spent significant amount of money on this order. The company does not respond to your complain and ignore you. Will be contacting local ombudsman, trading standards and the credit card company. Very poor service and will never order anything from them again.”

Helpful Report

Posted 6 years ago

“Still not had my delivery 9 days later with no response to emails”

Helpful Report

Posted 6 years ago

“You wouldn't accept my credit card or debit card for reasons i find hard to fathom, as everyone else accepts them. Eventually did a bank transfer, but I never want to go through all of that serious hassle again.”

Helpful Report

Posted 6 years ago

“Delete my email. I spoke to u last week. Someone has used my email!”

Helpful Report

Posted 6 years ago

“Never ever, horrible service, wrong charges, Not refund received. I am on PayPal case to claim it, Liars . Go elsewhere no worth have this trouble”

Helpful Report

Posted 6 years ago

Hi Vojtech, Sorry you are not happy with your order, you have been refunded the £15 delivery charge due to the delayed delivery. Thanks for your order.

Posted 6 years ago

“I was appalled by the service your company provided. The fact that you have sent this to me just proves you do not attend to detail.”

Helpful Report

Posted 6 years ago

“The customer is always wrong. In July I bought 5 yews costing over £200. Despite careful planting and the SAME treatment (watering/feeding/weeding), 2 are now dying. The other 3 are fine. Grasslands won’t replace them because I left it too late (5 months) and ‘it is very difficult to kill pot based plants’. Some retailers give the benefit of the doubt to the customer. Grasslands haven’t.”

Helpful Report

Posted 6 years ago

“Very poor service”

Helpful Report

Posted 6 years ago

“Absolutely appalling.... I’ve called at least 5 times to ask for the picture of couple of pleached trees before placing an order, was promised an email which never happened. Just now called again to ask for an explanation why nobody bothered to send me the pictures and the lady who answered the phone put the phone down on me . I wish I can report this to their manager or whoever in charge .”

Helpful Report

Posted 6 years ago

“I am still waiting for a reply to my email. You emailed me saying you do not have the plant I ordered in stock! Would I like a replacement, I replied saying no and would you put the money back onto my card. Still waiting!!!!!!”

Helpful Report

Posted 6 years ago

“This was the first time that we have shopped with Grasslands on line but not the first time that we have purchased plants on line. The 3 photinia red robin plants arrived pot bound, covered in mildew and lanky. The five ground cover plants that we purchased had multiple dead stalks, were spotted with disease and generally in a very poor condition.”

Helpful Report

Posted 6 years ago

“Poor plant quality and awful customer service. A company to a avoid.”

Helpful Report

Posted 6 years ago

Grasslands Nursery is rated 4.7 based on 9,732 reviews