Grasslands Nursery Reviews

4.7 Rating 8,435 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 8,435 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 15th May 2024

594

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY VERY VERY BAD DELIVERY SERVICE HE WAS REALLY RUDE,I'M REALLY SHOK,”

Helpful Report

Posted 5 years ago

“I do dislike to leave a bad review but this company has let me down on this order. I ordered 10 Hydrangea plants online. They phoned me and said they had no stock. They wanted an extra £145 to upgrade to the next size on an original order of £58.49. Another phone call and email and i have another frustrating call with Sebastian in which they want to charge me an extra £4-5 for each plant to upgrade to the 4 litre pot size. The out of stock is there mistake and therefore this extra cost is something they could have covered to complete the order I have already paid for. I ordered from several suppliers on the same day and all other suppliers have delivered without fuss. The customer service could have been a lot better.”

Helpful Report

Posted 5 years ago

“Order delivered damaged. No communication or follow up from company dispite emails and phone calls.”

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Posted 5 years ago

“My order was cancelled because all my items were not in stock despite the website showing they were.”

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Posted 5 years ago

“No communication, no reply to emails and no delivery of product. Don’t even know if it’s been despatched yet”

Helpful Report

Posted 6 years ago

“False description of plants, poor customer service. A very expensive mistake for me. Will never shop with Grasslands again.”

Helpful Report

Posted 6 years ago

“Have been let down due to delivery issues. It stated 1-2 days when ordering and was going to be at least 8 days minimum, despite being promised yesterday they would definitely be here today (3 days). Had to cancel the order. Disappointing.”

Helpful Report

Posted 6 years ago

“I have just had a phone call from Grasslands to inform me that the ordered I specifically booked and was accepted for a delivery date has slipped through the net and could take another week but he wasn't sure when for delivery. Although he was very polite he could not offer any help or advice. We are a new flourishing design business and obviously would have liked the regular orders - this kind of let down with no offer to solve it is no use to us. We will not use them again sadly. I am sat looking at the Crocus order of plants that arrived yesterday with no fuss.”

Helpful Report

Posted 6 years ago

“The trees were good but the packing insiffient as the four pots arrived cracked and the roots of the trees were dishevilled. I rang and supplied photos about this,but got unsatisfactory outcome, and the matter was not resolved. I was told it did not matter the trees arrived in this state and it would not harm them. This is plainly not True, it won’t have done them any good.”

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Posted 6 years ago

“I received the buxus but all of them have fungus. I was expecting something more professional from this big company. I will never buy from them again.”

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Posted 6 years ago

“I would say misrepresentation. I paid more than twice as much as would have been fair and was available from other companies.”

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Posted 6 years ago

“Good price on the plants. Expensive delivery charge given that (a) Order placed Wednesday morning but did not arrive until the following Tuesday afternoon and (b) Both plants arrived damaged. Customer Service attributed damage to Parcelforce. As to the damaged plants, Grasslands advisor agreed plants had been 'knocked around' but 'they will be perfectly fine, no LONG TERM damage has been done'. In short, if plants arrive with pieces broken off and damaged foliage, don't worry as it will all grow back.”

Helpful Report

Posted 6 years ago

“Unfortunately we have been very disappointed with Grasslands after seeking assistance with a tree which never established unlike others purchased from them at the same time and cared for in the same way. Communication from Grasslands deteriorated into sharp and unfriendly responses. Very disappointed.”

Helpful Report

Posted 6 years ago

“AWFUL CUSTOMER SERVICE TODAY! ONLY 2 MEMBERS OF STAFF, BOTH SEEMED MORE INTERESTED IN BEING 'A PERSONAL SHOPPER' TO A CORNATION STREET ACTOR WHO WAS AT GRASSLANDS THIS MORNING, THAN OTHER CUSTOMERS.”

Helpful Report

Posted 6 years ago

“Plant missing off an order took over 3 weeks to have it sent as thelady who dealt with my query just said we'll drop it off when we are next in Liverpool. Then I still had to chase up the order and have been toldthat it will be posted? ??? Let's see”

Helpful Report

Posted 6 years ago

“I bought two magnolia trees for next day delivery clearly shown as in stock. An expensive purchase , I received an email saying out of stock but no mention of refund. Rang a very care less member of staff to ask about stock etc and told them I wanted a refund today, by her attitude I knew she would not bother and yes as of 6pm no refund. I would like my money refunded expediently as you have no idea when you will have stock again. Your staff need a lesson in customer service too.”

Helpful Report

Posted 6 years ago

“Awful experience sent wrong plants.then sent same wrong plants again incompetent. Complained no response terrible services. They offered no compensation. They don't seem to care. Turn up unexpected in own van with wrong plants twice.”

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Posted 7 years ago

“Plants were advertised on web as 3 litre - I received 2 litre plants that were unlabelled and full of weeds. 2 customer service people did not call me back as promised. Having now written to the manager Claire she says she is sorry I am disappointed but has not offered any formal apology or recompense. I shall not be back, for the larger items I had planned to buy in the Autumn and will go elsewhere. VERY SAD.”

Helpful Report

Posted 7 years ago

“Misrepresentation of pictures - nothing like picture shows to actual received . Been in dispute for a week with no resolution and now had to open a PayPal dispute for resolution.”

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Posted 7 years ago

Hi Brenda, you have ordered an deciduous plant, this means it looses it's leaves in the winter. Give it a few weeks and it will leaf up. We have told you to return it if you no longer want the plant. Thanks Paul

Posted 7 years ago

“I placed an order three times on line, each time it was declined but I was told that the money had not been taken from my account. When I checked the following day, over £2000 had been taken from my account. Having used Grasslands for 10 years, I would have expected a little help in sorting the problem rather than just being told, "we haven't got your money". I won't be using them again. Very poor system and customer service; still no discount offered on previous order when Beech was substituted with Hornbeam.”

Helpful Report

Posted 7 years ago

Grasslands Nursery is rated 4.7 based on 8,435 reviews