Grasslands Nursery Reviews

4.7 Rating 9,947 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,947 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 14th June 2025

726

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price on the plants. Expensive delivery charge given that (a) Order placed Wednesday morning but did not arrive until the following Tuesday afternoon and (b) Both plants arrived damaged. Customer Service attributed damage to Parcelforce. As to the damaged plants, Grasslands advisor agreed plants had been 'knocked around' but 'they will be perfectly fine, no LONG TERM damage has been done'. In short, if plants arrive with pieces broken off and damaged foliage, don't worry as it will all grow back.”

Helpful Report

Posted 7 years ago

“Unfortunately we have been very disappointed with Grasslands after seeking assistance with a tree which never established unlike others purchased from them at the same time and cared for in the same way. Communication from Grasslands deteriorated into sharp and unfriendly responses. Very disappointed.”

Helpful Report

Posted 7 years ago

“AWFUL CUSTOMER SERVICE TODAY! ONLY 2 MEMBERS OF STAFF, BOTH SEEMED MORE INTERESTED IN BEING 'A PERSONAL SHOPPER' TO A CORNATION STREET ACTOR WHO WAS AT GRASSLANDS THIS MORNING, THAN OTHER CUSTOMERS.”

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Posted 7 years ago

“Plant missing off an order took over 3 weeks to have it sent as thelady who dealt with my query just said we'll drop it off when we are next in Liverpool. Then I still had to chase up the order and have been toldthat it will be posted? ??? Let's see”

Helpful Report

Posted 8 years ago

“I bought two magnolia trees for next day delivery clearly shown as in stock. An expensive purchase , I received an email saying out of stock but no mention of refund. Rang a very care less member of staff to ask about stock etc and told them I wanted a refund today, by her attitude I knew she would not bother and yes as of 6pm no refund. I would like my money refunded expediently as you have no idea when you will have stock again. Your staff need a lesson in customer service too.”

Helpful Report

Posted 8 years ago

“Awful experience sent wrong plants.then sent same wrong plants again incompetent. Complained no response terrible services. They offered no compensation. They don't seem to care. Turn up unexpected in own van with wrong plants twice.”

Helpful Report

Posted 8 years ago

“Plants were advertised on web as 3 litre - I received 2 litre plants that were unlabelled and full of weeds. 2 customer service people did not call me back as promised. Having now written to the manager Claire she says she is sorry I am disappointed but has not offered any formal apology or recompense. I shall not be back, for the larger items I had planned to buy in the Autumn and will go elsewhere. VERY SAD.”

Helpful Report

Posted 8 years ago

“Misrepresentation of pictures - nothing like picture shows to actual received . Been in dispute for a week with no resolution and now had to open a PayPal dispute for resolution.”

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Posted 8 years ago

Hi Brenda, you have ordered an deciduous plant, this means it looses it's leaves in the winter. Give it a few weeks and it will leaf up. We have told you to return it if you no longer want the plant. Thanks Paul

Posted 8 years ago

“I placed an order three times on line, each time it was declined but I was told that the money had not been taken from my account. When I checked the following day, over £2000 had been taken from my account. Having used Grasslands for 10 years, I would have expected a little help in sorting the problem rather than just being told, "we haven't got your money". I won't be using them again. Very poor system and customer service; still no discount offered on previous order when Beech was substituted with Hornbeam.”

Helpful Report

Posted 8 years ago

“It took over two weeks and various phone calls chasing up the order to be informed that they would not be able to supply over half the plants.”

Helpful Report

Posted 8 years ago

“Appalling customer service, failed to deliver our order, claimed they have lost the order record, promised to telephone with new delivery date but failed to do so, requested Manager to contact us to explain but no response. Very Poor service.”

Helpful Report

Posted 8 years ago

“DONT USE THEM!!!!! They confirm the order via email take payment out of bank next day, Didn't deliver within the said 2-5 working days I called them after 8 days and they say they don't have them in stock! They could of emailed letting me know! Try to make me pay more for bigger stock! I now have a client who is really not happy as I have to cancel his job! Has made my company look really bad! Not even a apology on cancellation! POOR SERVICE! WHAT A JOKE!”

Helpful Report

Posted 8 years ago

“I was charged when they are out of stock on what I have ordered. They can't ship,there's no timeline. They do have the next size up in stock but not very responsive on the question I have asked. :-(”

Helpful Report

Posted 8 years ago

“I'm sure the trees will grow in time, however the photo on the website showed substantial trees in 25L pots. Although the trees were in 25L pots the trees were half the size of the ones on the website. I particularly chose them for my father who is 91”

Helpful Report

Posted 8 years ago

“Still no pick up of the delivery (which they had no permission to drop off) or phone back from them and their order is within a disabled parking space - see last email from them below: Claire Watmore 13:05 (53 minutes ago) to me Hi, I have explained several times to you now I cannot help. I will no longer be making contact with yourself Claire”

Helpful Report

Posted 8 years ago

“I told this co. not to deliver 2 tons of shingle until I give the go ahead. They completely ignored me and dropped it off last friday in the middle of the road and partly on a disabled parking space. They can't even ring me back about the situation but just e-mail me and refuse to do anything about it. Its disgusting!!! My client is still weeks away from getting the possible go ahead and now its just stuck in the middle of his road! Grass lands refuse to move it.”

Helpful Report

Posted 8 years ago

“We never received the plants. Not Grasslands fault, the fault of Parcelforce. Awaiting a refund when the plants arrive back at Grasslands.”

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Posted 8 years ago

“You were unable to deliver to the Isle of Wight. Contact Ashridge trees to find out how they do it.”

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Posted 8 years ago

“I had a query about my order. 3 telephone calls have not resolved the issue, one member of staff put the phone down on me and I am still waiting for the manager to ring me back. Very disappointed.”

Helpful Report

Posted 8 years ago

“Very misleading. Height of plants includes pots! The plants are not anywhere near as tall as described.”

Helpful Report

Posted 8 years ago

Grasslands Nursery is rated 4.7 based on 9,947 reviews