Grasslands Nursery Reviews

4.7 Rating 11,076 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 11,076 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

Write Your review

Tell us how Grasslands Nursery made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Grasslands Nursery 5 star review on 23rd April 2026

753

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for a reply to my email. You emailed me saying you do not have the plant I ordered in stock! Would I like a replacement, I replied saying no and would you put the money back onto my card. Still waiting!!!!!!”

Helpful Report

Posted 7 years ago

“This was the first time that we have shopped with Grasslands on line but not the first time that we have purchased plants on line. The 3 photinia red robin plants arrived pot bound, covered in mildew and lanky. The five ground cover plants that we purchased had multiple dead stalks, were spotted with disease and generally in a very poor condition.”

Helpful Report

Posted 7 years ago

“Poor plant quality and awful customer service. A company to a avoid.”

Helpful Report

Posted 7 years ago

“Ordered a dozen buxus 60cms with a value over £200 and the plants arrived in a sad and distressed state. Leaves yellowing at the edges and the plants were so dry the pots fell off. Gave the company the opportunity to resolve and they tried to justify the plant condition and simply said send them back at “your cost”.As a part time garden designer I would not recommend dealing with this company. They appear to cut corners and do not have a customer friendly policy. My client took the plants but I had to pass them a 30% discount. They pay to get high up on search engines so be warned.”

Helpful Report

Posted 7 years ago

“I paid for and reserved a specific tree 6 weeks ago and have now been told that they don't have it any more - even though they had 4 at the time of payment, and mine was meant to be rewerved. This was a special purchase for a 50th Birthday and Grasslands have let me down badly. Easy for them to say 'we'll refund you'. Not so easy for me to find a replacement this late in the day. VERY poor service.”

Helpful Report

Posted 7 years ago

“VERY VERY VERY BAD DELIVERY SERVICE HE WAS REALLY RUDE,I'M REALLY SHOK,”

Helpful Report

Posted 7 years ago

“I do dislike to leave a bad review but this company has let me down on this order. I ordered 10 Hydrangea plants online. They phoned me and said they had no stock. They wanted an extra £145 to upgrade to the next size on an original order of £58.49. Another phone call and email and i have another frustrating call with Sebastian in which they want to charge me an extra £4-5 for each plant to upgrade to the 4 litre pot size. The out of stock is there mistake and therefore this extra cost is something they could have covered to complete the order I have already paid for. I ordered from several suppliers on the same day and all other suppliers have delivered without fuss. The customer service could have been a lot better.”

Helpful Report

Posted 7 years ago

“Order delivered damaged. No communication or follow up from company dispite emails and phone calls.”

Helpful Report

Posted 7 years ago

“My order was cancelled because all my items were not in stock despite the website showing they were.”

Helpful Report

Posted 7 years ago

“No communication, no reply to emails and no delivery of product. Don’t even know if it’s been despatched yet”

Helpful Report

Posted 7 years ago

“False description of plants, poor customer service. A very expensive mistake for me. Will never shop with Grasslands again.”

Helpful Report

Posted 8 years ago

“Have been let down due to delivery issues. It stated 1-2 days when ordering and was going to be at least 8 days minimum, despite being promised yesterday they would definitely be here today (3 days). Had to cancel the order. Disappointing.”

Helpful Report

Posted 8 years ago

“I have just had a phone call from Grasslands to inform me that the ordered I specifically booked and was accepted for a delivery date has slipped through the net and could take another week but he wasn't sure when for delivery. Although he was very polite he could not offer any help or advice. We are a new flourishing design business and obviously would have liked the regular orders - this kind of let down with no offer to solve it is no use to us. We will not use them again sadly. I am sat looking at the Crocus order of plants that arrived yesterday with no fuss.”

Helpful Report

Posted 8 years ago

“The trees were good but the packing insiffient as the four pots arrived cracked and the roots of the trees were dishevilled. I rang and supplied photos about this,but got unsatisfactory outcome, and the matter was not resolved. I was told it did not matter the trees arrived in this state and it would not harm them. This is plainly not True, it won’t have done them any good.”

Helpful Report

Posted 8 years ago

“I received the buxus but all of them have fungus. I was expecting something more professional from this big company. I will never buy from them again.”

Helpful Report

Posted 8 years ago

“I would say misrepresentation. I paid more than twice as much as would have been fair and was available from other companies.”

Helpful Report

Posted 8 years ago

“Good price on the plants. Expensive delivery charge given that (a) Order placed Wednesday morning but did not arrive until the following Tuesday afternoon and (b) Both plants arrived damaged. Customer Service attributed damage to Parcelforce. As to the damaged plants, Grasslands advisor agreed plants had been 'knocked around' but 'they will be perfectly fine, no LONG TERM damage has been done'. In short, if plants arrive with pieces broken off and damaged foliage, don't worry as it will all grow back.”

Helpful Report

Posted 8 years ago

“Unfortunately we have been very disappointed with Grasslands after seeking assistance with a tree which never established unlike others purchased from them at the same time and cared for in the same way. Communication from Grasslands deteriorated into sharp and unfriendly responses. Very disappointed.”

Helpful Report

Posted 8 years ago

“AWFUL CUSTOMER SERVICE TODAY! ONLY 2 MEMBERS OF STAFF, BOTH SEEMED MORE INTERESTED IN BEING 'A PERSONAL SHOPPER' TO A CORNATION STREET ACTOR WHO WAS AT GRASSLANDS THIS MORNING, THAN OTHER CUSTOMERS.”

Helpful Report

Posted 8 years ago

“Plant missing off an order took over 3 weeks to have it sent as thelady who dealt with my query just said we'll drop it off when we are next in Liverpool. Then I still had to chase up the order and have been toldthat it will be posted? ??? Let's see”

Helpful Report

Posted 8 years ago

Grasslands Nursery is rated 4.7 based on 11,076 reviews