AVOID! I’m only giving 1 star because I cannot give zero! I wasted £500 with this company, buying 10 leylandi and only 1 survived (All planted in same area) . 3 looked smaller/weaker when they arrived. I sent pictures and asked for just 2 free replacements to see if I could establish them before spending more money. This is the response I got. “Zach has forwarded your emails and pictures onto my self regarding your order of root ball leylandii last November. There is always a risk when opting for the root balls and they can be very difficult to establish. Just because one thrives and one doesn't I'm afraid its just the way it goes. We do say this when we have root balls plants available. We do not guarantee our plant. We do not like to see this happen to our customers and we have a policy off offering half price replacements. This time of year you would be getting pot grown plants which are a lot easier for you to get away.s and once they have left us it is then down to you to look at them.” At the point of sale NO ONE TOLD US ROOT BALLS ARE TRICKY. If they had why would I have risked £500 buying 10 - logic says you would only risk buying one or two to test if they work. Guess what - NO MENTION OF THIS RISK WITH ROOT BALLS ON THEIR WEBSITE EITHER! I accept they made a gesture but only to spend more money with them and no guarantees. AVOID AVOID AVOID!! Don’t risk wasting your money with them!