Unfortunately, I cannot recommend Grasslands Nursery. I made a purchase for laurel hedging from Grasslands on Wednesday afternoon and selected a next day service. The item was supposed to arrive by Friday latest but didn’t arrive till the following week on 5pm Tuesday evening due to the bank holiday Monday with no contact from Grasslands or the courier company to let us know of any delivery issues. Grasslands only offered a £10 partial refund on the next day delivery fee as a way of apology instead of the £45 we paid for a service we never received. We were lucky to receive the order on Tuesday as the lady at the courier company was incredibly helpful and went out of her way to get the order delivered to us, a helpful service that we did not receive from Grasslands themselves. The communication was incredibly poor from Grasslands, I spoke to someone on live chat early Tuesday morning and it took till 4:20pm to receive an email that just said sorry. We had to push them even to consider a partial refund for the delivery. Grasslands has a lot to learn when it comes to customer service and I will personally not recommend them to friends and family.
4 years ago
Grasslands Nursery has a
4.7
average rating
from
8,399
reviews
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