Grasslands Nursery Reviews

4.7 Rating 9,941 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,941 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 30th May 2025

725

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plants were of excellent quality, but I couldn't understand why I had to pay £25 delivery when it came on the same transport as the bulk bag of slate”

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Posted 8 years ago

“Lot of pyracantha only 70cm including pot”

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Posted 8 years ago

“The delivery was on time, but the courier had the wrong phone number, someone in France?? Also when I had to call the service centre I found the person I talked to rather off hand.”

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Posted 8 years ago

“Don't get overcharged for delivery. Go to nursery and pick your own specimen. Delivery is cheaper if needed via this way.”

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Posted 8 years ago

“ll l l o io j”

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Posted 8 years ago

“The plants were in great condition, the £30 delivery charge was a bit of a stinger...”

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Posted 8 years ago

“My order hasn't arrived yet!”

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Posted 8 years ago

“Tried to give you 5 stars but it didn't allow it. The stars disappeared too quickly. Very happy with the quality of the plants and the quick delivery so thank you. Will definitely use your company again”

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Posted 8 years ago

“I'm happy with the quality of the plants but the customer service could be more flexible!”

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Posted 8 years ago

“Appears plant sizes were not available, so extra plant supplied”

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Posted 8 years ago

“Plants were ok, badly packaged though, many had come put of their pots.”

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Posted 8 years ago

“Good trees miserable delivery driver”

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Posted 8 years ago

“Plants of good quality and exactly as they looked in photo. Packaged very carefully, boxes quite oversized for small plants. Email notification arrived late on Tuesday afternoon, stating delivery the same day. Courier turned up on Wednesday, so delivery timeline was completely wrong. Grasslands were lucky I was in!”

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Posted 8 years ago

“plants healthy but had been tied to centre post too long and therefore entwined”

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Posted 8 years ago

“Ordered Tuesday delivered |Wednesday 200 plug plants which look very healthy specimens, the downside is the packaging, although on the outside it quite cleary states live plants i would say the carrier used it for football practice, the plants were turned over and out of some of the cells but look to be relativly well faired from first look”

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Posted 8 years ago

“Quick delivery. Competitively priced.”

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Posted 8 years ago

“The plants arrived this morning, they all appear to be fine at first look and are a good size. However I ordered them a week ago at a delivery cost of £21 which although quite expensive I was happy to pay. I was then emailed 5 days later requesting I contact them to pay a further £9 for delivery. This has left a bit of a bad taste as the delivery price should be set before order and if unsure you should ring for a price, I feel a little bit misled.”

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Posted 8 years ago

“Lovely plants but disappointed with information about delivery. Paid for next day delivery after 4pm on Thursday (understanding that they'd be sent in Friday's post) but didn't arrive until Tuesday. Called to find out what was happening on Monday and was told that next day delivery method was clearly explained in the terms and conditions on the payment screen and that Friday orders get delivered on Monday. These weren't 'clearly displayed' as they were actually in a very shallow pink box where you could only read three lines at a time. It would help to explain this in the Delivery section on your website, rather than hiding it in T&Cs.”

Helpful Report

Posted 8 years ago

“Charged £30 delivery to Northern Ireland on website which was ok. However Grasslands contacted me afterwards to say there was a mistake calculating delivery charge and the courier supplement was £53. I authorised them to take difference for delivery, only to discover this £53 was on top of the £30 I'd already paid - not just a difference of £24 - making total delivery cost £83! I wouldn't use again due to delivery charges. However, products are good and I used them before when the delivery didn't cost as much and I didn't have any problems.”

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Posted 9 years ago

“The existing fronds were broken when the tree fern arrived which was a bit disappointing. But other than that the plant seems healthy enough.”

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Posted 9 years ago

Grasslands Nursery is rated 4.7 based on 9,941 reviews