Grasslands Nursery Reviews

4.7 Rating 9,513 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 12th March 2025

689

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They delivered a tree with multiple broken branches, I immediately took pictures and sent them. Their terms and conditions state if they damage it in transit you will be compensated. They just responded that despite the broken branches it would be fine and it was a good time to prune anyway. Not impressed.”

Helpful Report

Posted 2 years ago

“I ordered the plants with what I thought was a reasonable window of weather for planting. Unfortunately the plants took so long to arrive (just under a month) that the weather had changed and the ground is now frozen solid.”

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Posted 2 years ago

“The tree was expected to be 2.5 to 3 metres tall. This specimen is approximately 5 metres, the upper trunk/stem has been grafted on and the whole form is unattractive. Specifically, all the branches are growing vertically as if kept in a restricted space. We are disappointed and will have to prune into shape and hope the tree survives. The figure in our photo is 6'3".”

Helpful Report

Posted 2 years ago

“Very disappointed at staff attitude, after I made a complaint regarding hydrangeas that I purchased for my family, along with three large birch trees.”

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Posted 2 years ago

“plant was bone dry leaves were limp and yellow, two leaves had broken off due to other plants falling on them the driver said due to the bumpy roads”

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Posted 2 years ago

“Plant arrived bone dry , leaves all yellow and limp also two leaves broken due to other plants falling on it, driver told me due to bumpy roads. I would think twice before ordering”

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Posted 2 years ago

“Purchased 11x 2m root ball hedge plants, however 4 of them died within just a few months (despite significant efforts to feed, water and multiple contacts with the nursery). Only a minor discount provided for the replacement plants (Had heard other nurseries would replace for free or for half price). For delivery, only given a full day time window. Will not use again”

Helpful Report

Posted 2 years ago

“I ordered some Laurels advertised at 60-80 cm. Hardly any were even 50 cm. When I contacted Grassland they said don’t worry they will soon grow. This is a wholesale operation with poor customer service in my experience.”

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Posted 2 years ago

“Still waiting for delivery, over 2 weeks since order of in stock items with no clear delivery date still.”

Helpful Report

Posted 2 years ago

“Takes too long to get the item delivered”

Helpful Report

Posted 2 years ago

“I purchased 3 sarcococca confusa from the Grassland. Two in 2 l pots were healthy, though of smaller size than on advertised images. The large sarcococca in 4 l pot was covered in white powder, looks like the powder mildew. I tried all ways to get rid of the mildew, but it is still on all leaves. Very disappointed!!!”

Helpful Report

Posted 3 years ago

“I ordered 9 x portugeuse Laurels, they arrived on a lorry, with no supporting packaging, and were dropped onto my drive causing multiple small branches to break. When planting and releasing the cloth netting, the soil and roots were bone dry. The plants were good quality, but needed a lot more care and attention in packaging and delivery driver. G.Palmer”

Helpful Report

Posted 3 years ago

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Helpful Report

Posted 3 years ago

“I bought 7 items and two of the items which were hostas came infested with slugs and rotten leaves, within 24 hours no leaves lefts. Bought back in September. Emailed customer service was told it’s pretty much one of those things. Wasn’t offered replacements or refunds. Wouldn’t purchase again”

Helpful Report

Posted 3 years ago

“While the tree supplied was perfect no planting instructions were sent with it. It was tightly bound on a long cane so using normal practice I removed the cane and staked low down to keep the roots firm while allowing freedom to bend. Next morning it had been reasonably windy and the tree was bent over. I spoke to the nursery who seemed to thing it should be staked more and then sent planting guidelines. I staked the tree higher up and went away for a few days during which time a storm came through. I returned to find the top 2 metres completely snapped off. My wife and I are both experienced gardeners and used normal practice and our experience for planting. We owned woodland for many years. The planting instructions gave different advice and since these were not sent out with the tree we are of the opinion that the nursery has to share some of the blame for this. Had we had the instructions on delivery we would have contacted the nursery to clarify and done things differently. Our beautiful and costly tree is ruined, hopefully it will continue to grow and eventually come back to a fastigiate form.”

Helpful Report

Posted 3 years ago

“Same as the grasses… damaged and out of pot, soil very very dry… hoping they take after some tlc…”

Helpful Report

Posted 3 years ago

“Still waiting for my delivery, order placed on 23rd June, (15 days ago.) I had to ring the company to find out what was happening, was told that the plants would be out for delivery 3 days ago but still no sign of them.”

Helpful Report

Posted 3 years ago

“Although I’ve had a good experience in the past I’m afraid this time around I’m disappointed. Although Delivery was prompt half the plants were damaged presumably in transit. Many were squashed with stems snapped off. When I complained asking for a partial refund I was told to plant them and they will recover in time 🤷🏻‍♂️ Whilst I know this will hopefully be the case it’s not really the point. The plants arrived damaged and in poor condition with many being half the size I paid for due to damages. It’s a shame but the failure to rectify my complaint means I will be going elsewhere in the future.”

Helpful Report

Posted 3 years ago

“Bought 15 Thuja rootball hedge in March 2021. Paid around £32 per plant. 7 plants died. Grassland would not replace and offered I buy replacement for reduced price. Had no option as there was gaps. Ordered 7 pot grown this time as replacement. Last year june ordered 16 pot grown thuja from grassland and all are doing well.”

Helpful Report

Posted 3 years ago

“Having ordered 4 Ferns over the telephone I have been quite disappointed with the outcome. I ordered Dryopteris affinis "CRISTATA" and was assured that that would not be a problem. Yet on arrival although very well packaged and a prompt delivery time I found that the 4 ferns are in fact Dryopteris affinis ONLY not CRISTATA. I contacted your firm the next morning and although the male answering the call confirmed the original order I have now had to go with incorrect supply. Disappointed.”

Helpful Report

Posted 3 years ago

Grasslands Nursery is rated 4.7 based on 9,513 reviews