Grasslands Nursery Reviews

4.7 Rating 9,941 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,941 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 30th May 2025

725

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Affordable plants. Poor delivery. Crammed on their side into massive boxes with no means of delivering palled across gravel. Laurels ok. Boarder line the height I paid for. Three are short in height. But for the money I'd say if use them again but selectively.”

Helpful Report

Posted 9 years ago

“The plants are all on the smaller side of the average heights quoted which is fine but the big let down was the delivery driver that did not bother to press the buzzer at the entrance gate and I had waited in specifically with the control in my pocket! He made some excuse and then told me if I made another order he would get it right but left me with a pallet on the road with 11 biggish plants to hike 50 metes each which could have been so easily avoided! A press of the button and the lorry could have done this hike for me! Nonetheless I am aware that the delivery company was Cranleigh freight and nothing to do with grasslands directly. Otherwise the plants look healthy which is good.”

Helpful Report

Posted 9 years ago

“Delivery quick. Did say on website if i picked a certain pot from a list they would pot it free of charge but it didnt arrive potted... Not the end of the world but was a buying factor for me”

Helpful Report

Posted 9 years ago

“I ordered 30 trees and arrived on advised day (3 days after placing order) that was good. All trees appear healthy, so I hope they will do well. But at least 10 of them were not of the height I had paid for. I felt let down. I also called them before ordering in the hope I would get some additional information on the delivery and whether I should order some recommended fertiliser from them. The lady that answered the phone was not very helpful and certainly had no desire to answer any questions. Maybe I was unlucky enough to have my call answered by the only rude member of staff?”

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Posted 9 years ago

“Very pleased overall, just would of been nice if could of had a call to give a rough time of delivery ...”

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Posted 9 years ago

“Despite it saying you will be sent a link to track your delivery, I was sent no link. I queried this twice by chat and e Mail on my delivery day (paid £50 for next day delivery) and was told there is no tracking service??? Still says there is now on the checkout page. Product was a mature tree, so you will need to check back with me in ten years to see if was as good as claimed!”

Helpful Report

Posted 9 years ago

“Bought 48 pyracantha, they came packed on a pallet stacked together some on top of others. There was a fair amount of breakage of stems and branches due to the way they were packaged. There was also a fair amount of off colour leaves on all specimens. They were also all very dry (which may explain the leaves). They've been planted, damage has been cleaned up and they will hopefully be ok. But I'd probably go to a local nursery and see if I could look at the plants before I bought next time. They didn't really resemble the pictures on the site .. height wise they were all above 100cm which was correct but the general condition was not like the pictures.”

Helpful Report

Posted 9 years ago

“Ordered a 1' tree fern log, a bit disappointed when I opened the box as it wasn't any where near 1' foot it was only 6" at its best, I know some of it will have been buried in the pot the pictures on your website clearly show ferns of about 1' out of the the pot, maybe I was just unlucky and got one of the smaller ones ????”

Helpful Report

Posted 9 years ago

“Plants are excellent, however I feel the delivery time needs improving”

Helpful Report

Posted 9 years ago

“I purchased from here for the first time last year. One of the plants arrive as a root-when it finally grew a few months later it was not the item I ordered. I complained and was basically told tough luck ....”

Helpful Report

Posted 9 years ago

“Unfortunately 2 out of 7 of the plants that were delivered had snapped, with one of them having brown rotted damage to the stem. None of the plants were labelled either, so as a new gardener buying small plants this didn't help with where to plant things It took a while to e mail across all the photos, and to be fair they did help me to identify them, but they have not replaced the damaged plants despite me having paid £10 for delivery in the first place I have emailed back again over a week ago and had no response at all”

Helpful Report

Posted 9 years ago

“My Ilex quarter standards were delivered promptly, well packed and notification was good. The plants have really good healthy root systems, but the head of one plant is significantly smaller and less dense than the other. As I am planting them as a pair, this is disappointing.”

Helpful Report

Posted 9 years ago

“I ordered 5ltr hebe shrubs and expected them to be larger but they were only slightly bigger than 3 ltr ones. However, they were healthy plants. There was too much packaging for just two shrubs.”

Helpful Report

Posted 9 years ago

“Telephone response - very good. Ease of ordering - very good. Delivery information - very good Delivery - prompt Price - good Quality of plants - not "bushy" and healthy as photographed and described on website. Some plants were almost bare with blackened leaves. Not what we expected for evergreen/ semi-evergreen plants. The bare plants were carefully hidden under the greener plants in the box so that on first sight all looked very good on delivery. We hope they will grow satisfactorily when planted. Disappointed with the quality.”

Helpful Report

Posted 9 years ago

“I've used grasslands twice for shrubs, first time I was impressed, with arrival speed and packaging. Second time plants arrived on a pallet, as expected, 2 days after initial estimate, but all shrubs were laid flat, on their side in a massive box, meaning 50% of the soil in the pots fell out and all plants have been streatched away from their roots where other plants laid across the top of them. I'm waiting to see if they survive or not before contacting grasslands, but thought I would share my experience so far.”

Helpful Report

Posted 9 years ago

“Plants had a lot of dead foliage on arrival - I expected better”

Helpful Report

Posted 9 years ago

“Most importantly, this is a real company and the trees arrived and appear as described. Customer service is not great (after a moderate hiccup I used a google search for alternative reviews sites that are not paid for by the company - these sites and management responses to the criticism did not give a good impression at all). In my case, delivery was a bit expensive but the plants reasonably priced. However, next day delivery took a week. It transpired that the company was closed over the period, but they still took the order and sent no information (only confirmation of the next day order). On enquiring, I had a reasonably quick email back from the company. It was pleasant enough, but it did suggest they had adequately warned on the website of the closure - the implication being it was my fault. However, they probably need to employ a better web designer. On investigation this was not altogether the case, they seem to have installed a pop up box that only appears once on the home page (if it is not automatically removed by most people's anti-virus software). In my case, entering the site through clicking on the company's paid for adds on google (the ones they pay for to get top position when you do a google search for the specific items you want) - there is no warning if you go through here nor on the basket or checkout page or on the delivery/terms page (which I think is a legal requirement, but I could be wrong). All in all, the lesson here is that it is a garden centre and the IT is probably not perfect, I'm feeling out of pocket slightly and more importantly delayed by a week, but I will live.”

Helpful Report

Posted 9 years ago

“Plants we ordered were fine but order took 6 days to arrive on a 3-5 day service and when I chased it up I got a one line reply stating that the delivery would be made the following day, no explanation why it was late and no apology.”

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Posted 9 years ago

“The products received were fine, however my only condition when ordering was that I was notified 24 hours in advance of delivery. This didn't happen, resulting in a pallet of hedging being left unannounced on a public footpath outside my house while I was away. I now have a large pallet in my small garden which the delivery company could have taken away if I had been notified in time.”

Helpful Report

Posted 9 years ago

“Order arrived on time, good quality plants. However, my wife was told by the driver two plants would have to follow as they were out of stock. When I checked, we were missing another 20 plants. I emailed and received a prompt response saying they would follow with the other 2 missing plants. An apology would have been nice though.”

Helpful Report

Posted 9 years ago

Grasslands Nursery is rated 4.7 based on 9,941 reviews