Most importantly, this is a real company and the trees arrived and appear as described. Customer service is not great (after a moderate hiccup I used a google search for alternative reviews sites that are not paid for by the company - these sites and management responses to the criticism did not give a good impression at all). In my case, delivery was a bit expensive but the plants reasonably priced. However, next day delivery took a week. It transpired that the company was closed over the period, but they still took the order and sent no information (only confirmation of the next day order). On enquiring, I had a reasonably quick email back from the company. It was pleasant enough, but it did suggest they had adequately warned on the website of the closure - the implication being it was my fault. However, they probably need to employ a better web designer. On investigation this was not altogether the case, they seem to have installed a pop up box that only appears once on the home page (if it is not automatically removed by most people's anti-virus software). In my case, entering the site through clicking on the company's paid for adds on google (the ones they pay for to get top position when you do a google search for the specific items you want) - there is no warning if you go through here nor on the basket or checkout page or on the delivery/terms page (which I think is a legal requirement, but I could be wrong). All in all, the lesson here is that it is a garden centre and the IT is probably not perfect, I'm feeling out of pocket slightly and more importantly delayed by a week, but I will live.