Grasslands Nursery Reviews

4.7 Rating 9,267 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,267 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 24th November 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top notch plants 🪴”

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Posted 1 year ago

“Good products, reasonably priced and excellent delivery times”

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Posted 1 year ago

“Not but from them they will sent you the unhealthy plants”

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Posted 1 year ago

“They sent a yellow and unhealthy plants! After I formed them, they ignore to accept return or replacement. No trustworthy and won’t recommend to anyone.”

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Posted 1 year ago

“Salvia plants where delivered in great order and on time”

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Posted 1 year ago

“I ordered 20 medium plants (2L pots) for my hedging. I have ordered several times from Grasslands and was satisfied as although my previous orders where larger in number and much larger plants in size, they were delivered in appropriate boxes to enable me to carry inside. This time however, the plants were delivered on a pallet in a box 20 times what was required for plants of this size and number. The driver dumped the pallet and box outside the door of my building (I live in a flat) on the street, blocking the pavement and thoroughfare in central London. I had to then arrange a delivery company to collect the pallet and empty box, at a cost of £80 plus congestion charge and with VAT costing over £120. In addition, I received a penalty notice for causing an obstruction to a public thoroughfare of £95. When I raised to Grasslands they were sorry I felt aggrieved, which of course is not an apology. I requested to speak with management which was ignored. Nowhere on the portal to payment was it pointed out that the customer is responsible for the disposal of the pallet and packaging and that the drivers leave the items wherever they see fit. This is a clause in the T&Cs but it should be clearly stated upfront at payment during the delivery section of the process with an option to reject the pallet and massively oversized packaging in favour of smaller boxes and no pallet. Please be aware as these are hidden costs and what was an order for £90 worth of plants, cost to me with the £35 delivery, over £350., so please BE AWARE. Although I have ordered from Grasslands several hundreds of pounds worth of plants this last year, and was very satisfied, this experience was shocking. I will never use them again and will be advising my wide network of gardening friends and societies likewise as this was a very disrespectful, stressful and expensive experience.”

Grasslands Nursery 1 star review on 30th July 2023

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Posted 1 year ago

“Fantastic plants, better than described / pictured. Equally excellent service and prompt delivery.”

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Posted 1 year ago

“Exactly what I wanted. A healthy ready made hedge. The delivery driver was very helpful and I received my order promptly.”

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Posted 1 year ago

“Superb service.”

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Posted 1 year ago

“Beautiful healthy thujas, taller than expected which is just an added bonus. Very happy with the whole process, delivery time and also very affordable delivery charges which were half of what other places charge. Highly recommended!”

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Posted 1 year ago

“Absolutely outstanding !! I buy a lot of plants online And I can’t go on about how good these were, plant health, packaging and delivery were absolutely spot on 👍👍”

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Posted 1 year ago

“A good experience as a first time customer of Grasslands. The eight large Laurel bushes I ordered were delivered super quickly, by their very courteous and helpful driver. The price i paid for these plants was very competitive and they’re doing well. Fully recommend this Company.”

Grasslands Nursery 5 star review on 27th July 2023

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Posted 1 year ago

“I ordered 12 large Portugues Laurel as I was not sure how good they were and the staff would not help me with any advise. When they arrived we were out but when we got home all we could say was WOW. They were fantastic and we were absolutely delighted. I then phoned up to order another 35. Again the staff were very unhelpful and just said they were out of stock and I could not speak to the manager. Having then investigated on Grasslands web site I found some slightly shorter but bushy plants and so I ordered these. Again I was absolutely delighted with these plants.”

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Posted 1 year ago

“Very healthy plants arrived extremely well packaged. Perfect service! Will definitely be using again.”

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Posted 1 year ago

“Very happy with these plants and the rest of the order, all healthy looking and well watered. Quick delivery Also very helpful staff when I called them.”

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Posted 1 year ago

“So pleased with my new plants, quality and size is just spot on. Made a further order within days as so impressed, very good delivery service too! So good to have service and quality in one company.”

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Posted 1 year ago

“Pleasant, efficient, answered the phone promptly. Plants arrived on time and in excellent condition.”

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Posted 1 year ago

“The 4 Laurel plants ordered were a great size, sturdy and look very healthy. The plants received were exactly as described.”

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Posted 1 year ago

“Golobsum platanoid arrived looking quite worse for wear, when questioned with driver, advised to give up to 7 days and contact if no improvement, having contacted via phone, advised to email, having emailed twice, no response .. very disappointing after sales service!”

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Posted 1 year ago

“Golobsum platanoid arrived looking worse for wear, when questioned with driver, advised to give up to 7 days and contact if no improvement, having contacted via phone, advised to email, having emailed twice, no response .. very disappointing after sales service!”

Helpful Report

Posted 1 year ago

Grasslands Nursery is rated 4.7 based on 9,267 reviews