Grasslands Nursery Reviews

4.7 Rating 11,142 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 11,142 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 5th May 2026

751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good delivery and a very healthy plant Not the Portuguese laurel ordered but a cherry Laurel substitute. I have had a portuguese laurel in the past and this plant is not the plant I ordered .SorryGrasslands ,not up to expectations ,and a serious breach of service”

Helpful Report

Posted 8 hours ago

“Delivery and communication good. My 10x Robusta bamboo plants were smaller than expected tbh and pretty thin with multiple dead or damaged leaves. I watered them on arrival and planted them the following morning. They’ve been watered daily since but the jury is out on whether they will prosper. Still a bit pale. We’ll see.”

Helpful Report

(Grasslands.co.uk) - Posted 17 hours ago

“The potted Hydrangae I received looked nothing line the picture on line with the female gardener holding a very good specimen. But I will carefully plant what you sent and tend it lovingly in the hope that it will strengthen and produce the large white blooms I want”

Helpful Report

(Grasslands.co.uk) - Posted 1 week ago

“The plants look healthy but half of them were out of their pots . Some have few roots and those with a better root system had remained in their pots . Also they were delivered to the wrong location.”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“My delivery was slow, after 2 weeks i still hadn't received order so I emailed them and received within 2 days. The plant itself is beautiful but the delivery let them down unfortunately.”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“It all seemed very good to begin with but a long delay on delivery and driver arrived eventually without the house number ! Bush was supposed to be a root ball but was in a pot! hoping it will be ok after a not so good service .. customer service goid before delivery but now not interested and no response !:”

Helpful Report

(Grasslands.co.uk) - Posted 4 weeks ago

“Not the easiest to deal with Product : moderate”

Helpful Report

(Grasslands.co.uk) - Posted 1 month ago

“I ordered two trees one came as described and as picture. The second larger but looked nothing like the picture, I know it will grow I even called the store before placing the order to confirm what I was getting, so disappointed”

Helpful Report

(Grasslands.co.uk) - Posted 1 month ago

“LAUREL ROOT BALL PLANTS TEN OUT OF TEN DELIVERY DRIVER EXCELLENT OFFICE STAFF,NEED TRAINING, POOR TO ZERO COMUNICATION SKILLS”

Helpful Report

(Grasslands.co.uk) - Posted 2 months ago

“unfortunately my order was missing one of the twelve shrubs. despite emailing, not even the courtesy of an acknowledgement yet. also, as per the photos i sent them, i am concerned as to whether the 11 sent are actuallu going to survive.”

Helpful Report

(Grasslands.co.uk) - Posted 2 months ago

“Unfortunately, Kevin didn't ring the doorbell so we didn't know that the delivery had taken place which he left in our carport. As we are both in our 80's we cannot move the heavy bag of compost. Question- will the beech hedging be ok left in the plastic bag until our gardeners return next month ? Thanks, Susan Williams”

Helpful Report

(Grasslands.co.uk) - Posted 2 months ago

“Ordered two different clematis which arrived promptly but without labels so the variety of each was unknown. Company offered to identify by photo, which I felt was impossible as they looked identical in all respects. Although the plants are in 2-3 litre pots, I also didn’t feel the plants were in reality that size. That said, they seem healthy for their size with good root systems. Overlarge packaging didn’t prevent late winter brittle stems from breaking so I’ve also lost the first flush of flowers.”

Helpful Report

(Grasslands.co.uk) - Posted 2 months ago

“The trees themselves seem fine and are still holding their autumn leaves. The canopy of one of the nine ordered is much less advanced than the others. The bamboo framing of one is set 25cm below all others. Being planted in a line this was problematic to resolve so if buying remotely like myself ask Grassland to ensure continuity with their selection before dispatch.”

Helpful Report

(Grasslands.co.uk) - Posted 3 months ago

“Delivery very slow ( and lack of communication about when I would receive my order) but holly plants, when they arrived, were in very good condition and a good size.”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“Nice trees and match website description however communication is poor and delivery speed is nothing but woeful.”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“Good hight plans. As requested put them straight away in the ground. Let’s see if this will work. Thanks”

Helpful Report

(Grasslands.co.uk) - Posted 5 months ago

“They looked very dry”

Helpful Report

(Grasslands.co.uk) - Posted 5 months ago

“I ordered 18 plants and only 14 turned up Still investigating if your end or carrier So not too keen to give a good report just yet However no issue with plants just the quantity”

Helpful Report

(Grasslands.co.uk) - Posted 5 months ago

“Quality of the product and the speed of delivery as exceptional however the courier company that Grasslands uses needs to be improved. I was provided 14 minutes notice of the delivery being made (to which I was already at work) following which the courier decided to leave £400 worth of plants just sat on my drive ready for anyone to knick. This resulted in me having to leave work in the middle of the day to move the plants myself into a more secure location. Very inconveinent and the company needs to think about providing better notice to its customers for such large orders.”

Helpful Report

(Grasslands.co.uk) - Posted 6 months ago

Hello Matt, Thank you for your feedback. We're glad to hear that you were satisfied with the quality of the products and the speed of delivery. However, we sincerely apologize for the issues you faced with the courier service. Your experience of receiving such short notice for delivery and the lack of secure handling of your plants is certainly not the standard we strive for. We appreciate your insight regarding courier notifications, and we’ll be sure to share this with our logistics team. Our aim is always to improve and ensure a smooth experience for our valued customers. Thank you for bringing this to our attention, and we hope to better serve you in the future. Warm wishes, Team Grasslands Nursery

Posted 6 months ago

“The plants were great but delivery fee high had to pay twice when wrong thing delivered”

Helpful Report

(Grasslands.co.uk) - Posted 8 months ago

Grasslands Nursery is rated 4.7 based on 11,142 reviews