Grasslands Nursery Reviews

4.7 Rating 10,541 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 10,541 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 26th October 2025

747

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of the product and the speed of delivery as exceptional however the courier company that Grasslands uses needs to be improved. I was provided 14 minutes notice of the delivery being made (to which I was already at work) following which the courier decided to leave £400 worth of plants just sat on my drive ready for anyone to knick. This resulted in me having to leave work in the middle of the day to move the plants myself into a more secure location. Very inconveinent and the company needs to think about providing better notice to its customers for such large orders.”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

Hello Matt, Thank you for your feedback. We're glad to hear that you were satisfied with the quality of the products and the speed of delivery. However, we sincerely apologize for the issues you faced with the courier service. Your experience of receiving such short notice for delivery and the lack of secure handling of your plants is certainly not the standard we strive for. We appreciate your insight regarding courier notifications, and we’ll be sure to share this with our logistics team. Our aim is always to improve and ensure a smooth experience for our valued customers. Thank you for bringing this to our attention, and we hope to better serve you in the future. Warm wishes, Team Grasslands Nursery

Posted 1 week ago

“The plants were great but delivery fee high had to pay twice when wrong thing delivered”

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(Grasslands.co.uk) - Posted 2 months ago

“I was very disappointed by the condition of the this and the other acer I received. It was shrivelled with lifeless curled up leaves and I will be suprised if it survives. This is a pitty because other plants from Grasslands Nursery have been in very good condition”

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(Grasslands.co.uk) - Posted 2 months ago

“As always with Grasslands: good quality tree, stressful experience with rude delivery driver (who arrived at 7am)”

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(Grasslands.co.uk) - Posted 2 months ago

“Hi . received my plants I purchased 13 but only received 12 .I did call grasslands and talk to a member of staff she said they will look into it .I haven't heard from them”

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(Grasslands.co.uk) - Posted 3 months ago

“First order damaged in transit. Spoke to someone at Grasslands who said they would give me a call back and did not. Second delivery arrived on 22nd July. Ordered on 5th July. One plant only.”

Helpful Report

(Grasslands.co.uk) - Posted 3 months ago

“Well packed and general quality was good the downside , although in pyracantha 3ltr pots I was expecting plants to be larger both in height and spread 10cm high and 20cm wide ,roots very dry on these 3 where as my other order choisya was moist therefore suggesting they were not watered pre delivery. I planted after soaking overnight hopefully I can grow to a reasonable height / spread the during summer .”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“Overall we are happy with the trees, however one of the trees was quite bare/dead on one side, if I had the choice I would not have picked that tree, especially for £250. I also assumed there might be some assistance getting them into place due to the size/weight of the trees, but they were delivered on a pallet and left.”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“Very good quality purchase however delivery was not up to the arrangement said I had to ring on 3 occasions to see were it was”

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(Grasslands.co.uk) - Posted 4 months ago

“The staff are helpful and on the whole the plants are great quality, however I bought 2x buxus balls one had mares tail in the pot and the other had bins weed. This meant I had to return the plants which was a real pain. So make sure you check the plants carefully I you don't want to introduce unwanted plants into your garden.”

Helpful Report

(Grasslands.co.uk) - Posted 5 months ago

“The product ( Magnolia De. Festirose 15 Litre Pot)was fine but the delivery time was far too long . It was probably stated on the website but 10 working days is a bit to long. I actually orderd on the 20/4 and received on the 8/5 so it took even longer”

Helpful Report

(Grasslands.co.uk) - Posted 5 months ago

“I have been a regular customer of Grasslands for some years and always found their products of excellent quality and price - until the last delivery of 70 2 litre Augusta Hidcote Lavender and one 7.5 lltre Jonagold apple. The items were delivered to my client late on a Friday evening, ie, too late to plant on the same day. I attended first thing the following day and was extremely dissppointed to find that ALL items were extremely dry and watered everything. The apple had tipped over and was also so dry that it had easily fallen out of its pot. I appreciate Lavender should not be soaking but the dryness was at an unacceptable level and I wonder if this possibly indicated that the on-line section of business is so busy that normal attention to stock is not at the previous super level. I am in direct communication as, although the plants appear OK, I am concerned about them surviving. I would usually rate Grasslands at 5* with a recommend of 10 but, on this occasion 3* On a minor matter, the delivery was made by Grasslands (Lee) who as usual was very helpful but I would hope for delivery to be quicker than 'up to 10 days' as garden planning generally requires quicker attention. Perhaps again this reflects how busy the business is becoming.”

Helpful Report