Grasslands Nursery Reviews

4.67 Rating 3,438 Reviews
92 %
of reviewers recommend Grasslands Nursery
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver, Courier
average delivery time
Next Day
on-time delivery
accurate and undamaged orders
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
customer service
4.90 out of 5
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01565 723831



Grasslands Nursery, Free Green Lane, Lower Peover, knutsford

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Extremely Disappointed with the quality of plants, the website descriptions and sale team service. I purchased two black bamboo (Phyllostachys Nigra) advertised as 120-140cm tall. This was not really the case, they do have a couple of new shoots that are in this height range but the actual body/mass of shoots is only half the height at 60cm tall. It will be a good few years before the bamboo grows to be a full clump at 140cm. To add to this both plants are arrived in a very poor state - just about every leaf has brown spots and dry crispy tips. I was told by the team at Grasslands that it was winter damage (more likely a lack of knowledge by the nursery staff that tap water does this to bamboo not winter) and the plants will be fine. I want my plants to be fine now especially if they are costing nearly £40 each not to turn up damaged. Lastly, along with my purchase of the two bamboos I purchased a large tree fern (Dicksonia Antartica) sold as a 4 foot log i.e. 4 feet of trunk below the fronds. So I was a bit confused when it arrived and looked a little short. It was short and measured up at 38 inches or 3'2" no where near 4 foot. This was also mentioned to the sales team who said that they bury around a foot of trunk in the soil to stop it from falling over. What a joke - so after all that a 4 foot log turns out to be a 3 foot log because it is sent without a root ball but instead simply stuck in some soil to keep it up right. So when it comes to planting it out I will in turn need to do the same and be stuck with a 3 foot tree which I don't want or a 4 foot tree that is very top heavy with no root ball to hold it in place. I will never shop here again.
Helpful Report
Posted 5 years ago
Hi Mike, I am sorry to hear you are not happy with the plants you got from us.
I assure you that there is no lack of knowledge here, the damage to the leaves on your bamboo was not caused by "Tap Water" but buy scorch from the wind possibly in the winter but also possible in the summer.

With regard to the tree fern, they are sold and priced by the foot, so when you order a 4 ft tree fern you get a 4 ft tree fern potted. this is common practice as they are not native to this country. The are cut down with a chainsaw and imported from Australia (no roots are sent)

of course if you where not happy with the plants you could have sent them back but its probably to late now.
Posted 5 years ago
The turf has significant areas of dead grass which means we now have a lawn that is mostly green but with many brown patches. My guess is that the brown areas existed before the turf was cut. In addition there are 'skid' areas on the turf where the grass has been ripped/pressed and my guess is that the wet weather and the machine itself caused the additional damage. Overall well below an acceptable standard. Andrew Mcklevey.
Helpful Report
Posted 5 years ago
Grasslands Nursery is rated 4.67 based on 3,438 reviews