Grasslands Nursery Reviews

4.7 Rating 10,932 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 10,932 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 1st April 2026

752

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed with my purchase, one of the four trees has died. The customer service was very poor, blaming transportation could be the cause or being planted too close to a big tree. If you look closely at the photo below , you will see the thriving trees are next to a 200ft BIG beech tree and the dead tree is nowhere near the BIG tree. This was their reply to my email.. ‘Root ball hedging is tricky to establish and not always guaranteed to take. With this one being near towards the large tree, this may be struggling to establish as easily as the others. ‘When opting for root balls it is always best to read up as much as possible as we don't offer guarantees. You can also lose one or two to transport shock, so you should allow for the possibility of buying replacements if you do lose any, but it's well worth the risk as the same plants pot grown are far more money and you need more of them to achieve the same result.’ I won’t be buying from this company again, they didn’t even offer a discount on a replacement tree.”

Helpful Report

Posted 3 years ago

“Charged a seemingly arbitrary ‘adjustment fee’ of £33.24 after returning plants bought online within the 14 day cooling off period despite being told by customer services that I would only be charged for postage. Had to chase up refund after 3 weeks and then when it did come this adjustment fee was charged and so I have been short changed.”

Helpful Report

Posted 3 years ago

Hi Rory, Thanks for your review, I have looked at your order It looks like you ordered the wrong items. I can see that we refunded your order minus the cost to return the items. This is only to cover our cost of getting the items back here. It just calls it an Adjustment Fee on the paperwork. Hope this clears it up. Thanks Paul

Posted 3 years ago

“I have previously purchased from Grasslands on numerous occasions and have been extremely happy. Having just recently spent over £1000 on Cherry Laurels, which should of been between 1.8 m -2.0 m I returned 7 as they were undersized. I would of returned more of them, but I had no option due to the fact I was paying a land scape gardener and time is money. On receipt of the returned laurels Grasslands stated they were not undersized and deducted a re stocking fee, without any communication. I provided dated photographic evidence to the contrary. This has been extremely disappointing, subsequently I will not be using Grasslands again. Please check the height of your plants on delivery to ensure you receive what you are paying for.”

Helpful Report

Posted 3 years ago

“Plant arrived in very poor condition, the roots were completely dried out and the plant was very limp. 2 of its 4 leaves were yellow and dying. Customer services blamed the warm weather and then never bothered to respond to my next email. For £30 delivery I would have expected a better service.”

Helpful Report

Posted 3 years ago

“poor customer service, delivering broken plants, and not what displayed on their website, delivery was early on time, that's a plus”

Helpful Report

Posted 3 years ago

“Staff need to learn respect which they have none”

Helpful Report

Posted 3 years ago

“We ordered four large evergreen trees and with our previous experience in landscaping planted them in accordance to instructions. All but one has died and despite regular communications with grasslands nursery as to the slow deterioration of the trees ensuring transparency- they have refused to refund this purchase or replace the trees. Therefore I will not be purchasing any more from this company or would recommend.”

Helpful Report

Posted 3 years ago

“Thought the plants supplied were of poor quality, they appeared not to have been potted not long with very little root, very dissapointed”

Helpful Report

Posted 3 years ago

“Other Buyers Have Had Same Issue: Bought some laurel plants and they arrived in very poor state, many holes and black leaves and limpy leaves and nowhere as shown or described on their website. Extremely terrible customer services and very unprofessional standards overall (sounds like it is non existant, it is the sellers/owners acting as customer service!) Definitely taking this matter to the small claims court, as other customers have had SAME issue recently. Trading Standards and the Ombudsman being notified before legal action taken. This is unacceptable and unlawful trading.”

Helpful Report

Posted 3 years ago

“Paid £163 for a laburnum tree. Deliver arrived while I was asleep. 06.35 am and tried ringing me. Left damaged outside my property. No planting instructions. Dead within 2 weeks. Contacted them and was told I had planted it wrong although it had no information with the tree or on the website. Owners could not speak to me. PayPal dispute open.”

Helpful Report

Posted 3 years ago

“I’m happy with the majority of the plants But foxgloves are very bad almost dead plants, contacted costumer service they replied saying pathetic excuses about the plants and didn’t offer to replace or give me the money back . Very poor service .”

Helpful Report

Posted 3 years ago

“Once again appalling customer services. There are errors which they admitted yet refusing to issue a final refund. Rude and do not hardly respond to emails. Had to get citizens advice involved, still ignoring emails. This company is a joke.”

Helpful Report

Posted 3 years ago

“It's the 2nd time I ordered from them. The first was pretty good and all of the plants are healthy but the black bamboos I ordered this time are not good. 2 of them are not healthy and one of the cranes is even completely dead and turn into grey. I've contacted customer support and they refused to send me the replacement.”

Helpful Report

Posted 3 years ago

“Sent out two plants, incorrect planting instructions sent out, resulting in one dying and the other going into transplant shock. Had to cut it down to help revive it, money lost as purchased a specific height. Company refunded one, email sent no apology, and refused to do anything about the other except blame me when staff had already admitted it was their fault. Rude, poor service, stay away!”

Helpful Report

Posted 4 years ago

“Poor customer service and communication. Paid £45 for shipping and my tree was left in another garden of an empty house! I was home all day waiting for delivery and they gave no communication as to when it was delivered. I had to search for it and received no help from customer service. I was told to look around my road! Do not use.”

Helpful Report

Posted 4 years ago

“OBJECT TO BEING WALKED THROUGH ONE PAYMENT HIKE AFTER THE OTHER ...FIRST CANT BUY LESS THANK £15 worth ....THEN HAVING BEEN FORCED INTO BUYING TWO OF SHRUB I ONLY WANTED ONE OF THEN WE GET TO FINAL CHECK OUT STUNT ...MUST PAY OVER £7 SHIPPING ....WHY NOT COME CLEAN AT THE START INSTEAD OF WASTING MY TIME ...I WANTED A SHRUB FOR £9.99 AND ENDED UP BEING EXPECTED TO PAY £27 FORGET IT ...I DONT DEAL WITH PEOPLE LIKE THAT”

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Posted 4 years ago

“It has not been delivered yet!”

Helpful Report

Posted 4 years ago

“Not good!!still waiting for a refund on one of my plants that I’ve bought I could go on about my experience with this company but I’m not I am a landscape Gardner and I Buy lots of plants for customers thought I would try this company out I bought some laurel from them but the experience isn’t very good and I will not be using them again 😤”

Helpful Report

Posted 4 years ago

“After waiting for a few weeks for my 10 laurel plants to be delivered received a text message yesterday saying they go turn up today went to work this morning at 10 o’clock and they were dumped on my driveway no phone call no one knocks to tell us they Head turned up clearly manhandled wrongly as one route was pulled out of the ball completely and several branches were broken on different Laurel plants for the price I paid for these this is not acceptable I was recommended by friends and feel I’ve been let down by the quality of the service I did call today and speak to a young man sent pictures over but as of yet I’ve not heard from the company as of yet not very happy !!”

Helpful Report

Posted 4 years ago

“Purchased a shrub last year which cost £90.00 which we wanted as a feature. It is dying so I took pictures & returned to grasslands with my receipt to tell them how unhappy I was and would like my money back. This was not possible as they do not guarantee their plants. I strongly advise not to purchase from here.”

Helpful Report

Posted 4 years ago

Grasslands Nursery is rated 4.7 based on 10,932 reviews