Grasslands Nursery Reviews

4.7 Rating 8,355 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 8,355 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 26th April 2024

581

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Size as described. However, root system barely filled half of pot. Hope it will establish.”

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Posted 1 year ago

“Quick delivery and clear communication, however items arrived damaged.”

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Posted 2 years ago

“The tree is lovely and exactly as described, I’m very happy with it. However the delivery driver way extremely rude. He didn’t deliver the tree to the location as stated on the delivery note. When we asked if he could move the tree as it was in the way of the front door and my mother is in a wheelchair, he refused!”

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Posted 2 years ago

“Tree growth was at lower end of spec, clearly “forced growth” lacking substance. Expensive and disappointing. Driver and service excellent.”

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Posted 2 years ago

“Was not impressed with the way the delivery driver man-handled the pretty expensive hedging plants. They were dumped off the back of the truck and therefore some were damaged. Not really acceptable”

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Posted 2 years ago

“Great plant, good customer service, but poor and insufficient packaging together with heavy handling by the courier.”

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Posted 2 years ago

“Easy ordering but goods could be better, tree bent at top”

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Posted 2 years ago

“I ordered hedging which arrived last week. Communication was fine, was out when delivered, so it took me aback when I saw the 2 large polythene bags on the drive as I couldn't think what it was, as they were packed alternately roots up/leaves down. Didn't think the packing was great, I've ordered hedging before and it came well packed on a pallet. The plants, on the whole, seem to be of good quality, but there is a great variation in size, some bundles diminutive by comparison to others. Unfortunately, some plants have broken stems. None of this is unreasonable in itself, but my order wasn't cheap and I think these points could have been avoided to give a better customer experience.”

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Posted 2 years ago

“Sadly I can't review as I'm yet to receive my delivery even though I've been informed the tree I ordered is now in stock.”

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Posted 2 years ago

“Unfortunately difficult to rate as I ordered some trees online and when chased up delivery they told me they have not been dug yet let alone delivered ! I ordered them 2 weeks ago and was not informed that they would not be sent straight away and in fact the person I talked to at Grasslands was rather disappointing to talk with and gave me little confidence that they will arrive any time soon. So still waiting for the date when I will receive the trees.”

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Posted 2 years ago

“My order was handled very efficiently. I was kept informed of progress and told when the rootballs had become available for delivery - delivery was well co-ordinated and on time. Unfortunately one of the six plants I ordered had a main branch at the root level hanging and broken. The branch had ingrained dirt which suggested it had been loaded and delivered that way. Another of the plants had all its top leaves covered in dust and mud, suggesting it had been lying on its side for a while. Grasslands did give me 25% off the cost of one of the plants - but no further comment about the damage. The plants do seem to be in fine health otherwise now replanted.”

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Posted 2 years ago

“We have placed order some trees but have had no contact since placing the order as to delivery or any time scales an email would have been nice not sure if these are going to arrive fingers crossed they do.”

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Posted 2 years ago

“Having previously bought large shrubs (camellia, silverberry) from Grasslands which were absolutely excellent I ordered a Euonymus japonicus Aureus Ball, 70 Litre Pot. On delivery I immediately noticed insect damage to the leaves. After complaining I was told that "...all our stock outside has some form of insect damage.....this will not have an effect on the plant's health". I was also told that new shoots coming through would not have this damage. In fairness I was offered the opportunity to return the plant (at my own expense). Unfortunately, I was away on holiday by that time and didn't do so. On my return the insect damage had already increased substantially and the young shoots on the inside are as badly effected as the mature leaves. The whole plant has leaves half eaten away and is beginning to look quite unsightly . Grasslands told me that nurseries have been encouraged by government to cut down on pesticides but I wish that they could at least offer some advice on how to counteract the infestation by natural means or perhaps more 'eco-friendly' pesticides. Very disappointing from such an otherwise good company.”

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Posted 2 years ago

“Not happy with the quality of the hydrangea I brought ..and for the price”

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Posted 2 years ago

“My plants arrived well packed and protected and looked of good quality. However they took a long time to arrive as Grasslands were out of stock of what I wanted. I was informed by email that this was the case but wasn't given a date of when to expect them. This was disappointing bearing in mind how much p&p I had paid.”

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Posted 2 years ago

“Still awaiting delivery - hopefully this coming week. Zach has kept me notified.”

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Posted 2 years ago

“I was very pleased with the speed in which the plants were delivered. However, I must say that I was slightly disappointed with the quality of the plants. I had purchased just a couple of weeks earlier two bamboo plants from a different supplier and they seemed a lot more healthy and robust than the ones that I purchased from Grasslands.”

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Posted 2 years ago

“Plant arrived with 8 broken stems due to no packaging”

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Posted 2 years ago

“Sad that they couldn’t care less re the way they packaged the plants… so long as there was enough roots it was fine. I know that’s true but you, as a buyer still wants to know that some care was taken when packaging your order. The root ball on one plant was broken in two and they were shoved in sideways so that half of the roots and half of the plant were in the pot!”

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Posted 2 years ago

“Although the product themselves were good when they arrived getting them was a pain. I paid for next day and they didn't go out to the warehouse till the Tuesday, rather than the Monday and then weren't delivered till the Friday. So having paid for next day this is not what I got and at no point was I offered a refund on the delivery charge. Although the man that helped me get this sorted in the end was great several other people I spoke to had a terrible phone manner and came across like it was all just a bit too much effort to bother to help and didn't even have the common decency to say anything along the lines of sorry about this, let me see if I can help. One lady actually huffed at me which is a charming way to deal with customers. I understand that things can't always go as planned but when this is the case and not the fault of the customer it goes along way to have people on the phone that at least pretend they care!”

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Posted 2 years ago

Grasslands Nursery is rated 4.7 based on 8,355 reviews