This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Postal Service, Courier
average delivery time
How would you rate
"When I emailed to ask s couple of questions I got a response within a couple of hours , knowledgeable, friendly , polite staff who know their stuff. Fabulous laurel hedging very pleased indeed ."
"Plants bundled up safely, good quality and great condition
You never know what you get when ordering off the internet but I will definitely be back thank you"
"Very healthy specimen Holly . Came quickly . Helpful delivery man . Didn’t mind moving it for me . All good .
"Very good communication before the purchase, order process easy and delivered on the date specified. Only issue plants very dry and had only left 2 days earlier. On the whole a good experience. One tree with damaged branch."
"Plants arrived one day after dispatch in very good condition. Well packaged and healthy. In garden two hours later and doing well. Would definitely buy again from this nursery"
"Plants were delivered very quickly after ordering and came in excellent condition. Hope I can keep them like that!"
"Excellent plants; bigger than I had expected and in great condition. Would strongly recommend."
"High quality products,excellent price and superb delivery service.
All items delivered the next day
"My Tree came very well packed and fast delivery.
My tree is very Healthy and growing in my garden"
"Excellent Service, Superb Plants, Perfect Delivery."
"Poor plant quality and awful customer service. A company to a avoid."
"Ordered a dozen buxus 60cms with a value over £200 and the plants arrived in a sad and distressed state. Leaves yellowing at the edges and the plants were so dry the pots fell off. Gave the company the opportunity to resolve and they tried to justify the plant condition and simply said send them back at “your cost”.As a part time garden designer I would not recommend dealing with this company. They appear to cut corners and do not have a customer friendly policy. My client took the plants but I had to pass them a 30% discount. They pay to get high up on search engines so be warned."
"The laurel bushes we bought were an excellent size and quality. Just how they were advertised. Really impressed!"
"excellent plants very well looked after, delivery good driver very helpful
price exceptional good for quality of plants
will use in the future"
"Healthy plant, reasonable price, beautifully packed, arrived promptly. Perfect!"
"Punctual helpful good plants"
"Very impressed with the quality of the bamboo plants I received. Also the care for the plants as they refused to send them in the heatwave in case of damage. Great value too compared to outlets I looked at."
"Against my better judgement I desided to buy a maple tree and an established wisteria from Grasslands and I have to say I am so glad I did, from there customer service to the delivery they are very professional, curteous and knowledgeable, both the Maple and wisteria are well established and healthy, fantastic I strongly recommend grasslands to anybody who want good quality and healthy trees and bushes."
"Very well packaged good quality plants delivered quick"
"I ordered a number of Laurel which were delivered in excellent time and were a truly lovely quality at an excellent price, I would highly recommend."
"products are good but service is terrible.
One week after ordering and paying (over £600) I was told on the morning of delivery that 3 key items were not available - I was asked to make an instant decision as the truck was being loaded. I was proposed alternatives however these were found to totally unsuitable as ,unlike the ordered items, they could not stand full sun.
when the delivery came it had a key item missing (rootgrow) so I could not start the planting! I needed to spend an extra hour travelling to the shop to collect."
"I purchased a BUDDLEIA SILVER ANNIVERSARY BUSH for my friends’ 25th wedding anniversary. The packaging was extremely neat and very robust, which ensured that the actual plant arrived completely undamaged. When I examined the plant closely I was delighted to see such a superb specimen; it looked so attractive and very healthy - I couldn’t have been more pleased with my purchase. This gift really charmed the happy and very much in love recipients. Thank you for providing both a great product and service. Bev Learoyd. Leeds."
"I paid for and reserved a specific tree 6 weeks ago and have now been told that they don't have it any more - even though they had 4 at the time of payment, and mine was meant to be rewerved. This was a special purchase for a 50th Birthday and Grasslands have let me down badly. Easy for them to say 'we'll refund you'. Not so easy for me to find a replacement this late in the day. VERY poor service."