Grasslands Nursery Reviews

4.7 Rating 9,275 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,275 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 24th November 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and plant quality.”

Helpful Report

Posted 2 years ago

“The hedging trees ordered were replacements for previously supplied bare root plants that had failed. The new items were well packaged in excellent condition and were well watered so arrived looking very healthy. The overall experience was spoilt by the push back I received when seeking some allowance for the previously supplied plants that fell below expectations. Hence 3 stars”

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Posted 2 years ago

“Excellent stock.”

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Posted 2 years ago

“Hi I have used grasslands nursery a few times for my landscaping business in Nottingham and I have always found them polite in service and punctual in delivery and they have great communication skills on any problems or enquiries i had.I would highly recommend these guys as their service is second to none.”

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Posted 2 years ago

“Really impressed with the service down to the delivery driver who was polite and carried the plants to my door. Unfortunately a third of my plants were damaged , Grasslands replaced them without a fuss and delivered replacements a few days later. Very pleased.”

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Posted 2 years ago

“Charged a seemingly arbitrary ‘adjustment fee’ of £33.24 after returning plants bought online within the 14 day cooling off period despite being told by customer services that I would only be charged for postage. Had to chase up refund after 3 weeks and then when it did come this adjustment fee was charged and so I have been short changed.”

Helpful Report

Posted 2 years ago

Hi Rory, Thanks for your review, I have looked at your order It looks like you ordered the wrong items. I can see that we refunded your order minus the cost to return the items. This is only to cover our cost of getting the items back here. It just calls it an Adjustment Fee on the paperwork. Hope this clears it up. Thanks Paul

Posted 2 years ago

“Great service and delivery thanks would definitely use again”

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Posted 2 years ago

“great quality plants”

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Posted 2 years ago

“Brilliant and efficient. Excellent quality plants - well established root system and arrived in perfect condition. Good value too. Thank you so much.”

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Posted 2 years ago

“Excellent products, excellent service. Highly recommended”

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Posted 2 years ago

“Very pleased with my 2 x 15cm Buxus plug in hedging . They were very healthy plants. I bought them 3 weeks ago and are doing well. I,ve ordered another two trays. Easy to plant with a garden trowel and fork, hoping they with fill between my old hedges to make them more thicker and less sparse !! Thank You!”

Helpful Report

Posted 2 years ago

“Easy to navigate online store. Lots of choice and wide variety of plants. Straightforward shopping experience. Email interaction was first class, as I had a few queries to finalise order. Delivery of plants far exceeded expectations, as they arrived within days. Overall a very happy customer and will happily shop with Grasslands again in the near future.”

Helpful Report

Posted 2 years ago

“I have previously purchased from Grasslands on numerous occasions and have been extremely happy. Having just recently spent over £1000 on Cherry Laurels, which should of been between 1.8 m -2.0 m I returned 7 as they were undersized. I would of returned more of them, but I had no option due to the fact I was paying a land scape gardener and time is money. On receipt of the returned laurels Grasslands stated they were not undersized and deducted a re stocking fee, without any communication. I provided dated photographic evidence to the contrary. This has been extremely disappointing, subsequently I will not be using Grasslands again. Please check the height of your plants on delivery to ensure you receive what you are paying for.”

Helpful Report

Posted 2 years ago

“Lovely quality standards, fast and careful delivery.”

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Posted 2 years ago

“very pleased with my order which arrived on time and in good condition”

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Posted 2 years ago

“I ordered six packs of jumbo box plants, on line, from Grasslands Nursery. They were delivered promptly, very well packed and extremely healthy. They have not been planted yet as the weather is so warm and dry, I’m keeping the plants well watered until weather conditions are conducive for planting. I’ll definitely recommend this nursery, and will buy plants from them in future.”

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Posted 2 years ago

“Excellent service and communication providing quality plants within the timescales indicated”

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Posted 2 years ago

“Excellent company to deal with, and very quick delivery. Thank you!”

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Posted 2 years ago

“Quality plant's reasonable price would recommend to anyone”

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Posted 2 years ago

“CUstomer service good”

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Posted 2 years ago

Grasslands Nursery is rated 4.7 based on 9,275 reviews