Grasslands Nursery Reviews

4.7 Rating 9,734 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,734 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 25th April 2025

714

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plants were good quality, website easy to use and great selection of plants. Only issue was the delivery, which I guess Grasslands outsource to another company. They weren’t clear when they were delivering and I got no guidance as to day and time. Luckily I was in, but the driver was quite unhelpful. He left two very large bamboos on a wooden pallet on my path. They were very hard to move by myself and I now have a wooden pallet that I have to dispose of somehow. It’s a shame because it’s put me off ordering again - I can’t take the risk of a delivery showing up and someone dumping plants outside my house.”

Helpful Report

Posted 5 years ago

“it would have been very good only one of the plants was much shorter than the other 9 and had quite a few brown marks in the leaves.”

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Posted 5 years ago

“Good selection of plants but rude and unhelpful delivery driver which has put me off having a delivery again and would not recommend this side of the service.”

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Posted 5 years ago

“Very pleased with the on line assistance and with the prompt delivery. Time will tell the quality of the plants I bought - not long planted but seem happy. I’d use them again.”

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Posted 5 years ago

“I found the range of plants you have to be excellent and the images particularly helpful. Your website was slightly clunky when I knew the plant I wanted but was decided between size/cost. If this was a drop down or you could view multiple at once that would have helped. Also, I would have appreciated a ‘other people bought’ or ‘buy similar’ section below the plant I was looking at. And finally some sort of delivery email, message or notification would have been brilliant. I came home one day to a pallet of plants on my drive way. No problems but I would have appreciated some notice or warning. I will definitely use Grasslands again and was very impressed with the plants and prices.”

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Posted 5 years ago

“Received phone call after leaving a message over busy Christmas period. The member of staff Jo? was very pleasant and very helpful, giving us details on the options available. She arranged delivery and the items arrived within a few days in good order and roof quality.”

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Posted 5 years ago

“Chose my goods ordered and paid, all very easy on the net - phoned a couple of days later to ask about delivery which was earlier than anticipated (good thing for me). Phoned on the day to confirm that goods were coming, was told they would phone me back, that never happened I had to phone again and was assured it would be delivered which it was - if someone had phoned back or I had been given an am or pm the service would have been 1st rate. The products I ordered are very good.”

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Posted 5 years ago

“Excellent service, easy to use website and a good price. What's not to like? Tom Higgin, Norfolk”

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Posted 5 years ago

“Plants were delivered on time, well watered, and in good condition. No complaints at all.”

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Posted 5 years ago

“Good prompt service. The 44 plants were crowded on the pallet with several stacked on top of each other, this led to some minor damage to side shoots. The plants are of good quality. Helpful delivery driver.”

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Posted 5 years ago

“I ordered 14 box plants on Friday evening, they arrived on Tuesday morning and were really good quality. Thank you Grasslands”

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Posted 5 years ago

“Nice plants, fast delivery and Claire was very helpful.”

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Posted 5 years ago

“plants were shipped 1-2 weeks earlier than advised on web site which caused problems for me. No advance notification. Also, address instructions were not passed to delivery driver. Overall then, communication was poor.”

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Posted 5 years ago

“Pretty good, nice plants, delivered on that day we wanted. Despatch tracking a bit approximate tho as was saying still in depot when it turned up... otherwise, fine.”

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Posted 5 years ago

“Plants arrived in excellent condition. Far too much cardboard in the packaging, the box was massive. Thought the wife had ordered a new kitchen ! !”

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Posted 5 years ago

“Easy to order and the hedge bushes are fantastic - very healthy and the size I ordered. Only improvement would be to notify when plants were scheduled for delivery - they just arrived one day without warning. I will use you again, however!”

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Posted 5 years ago

“Good service, would recomend”

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Posted 5 years ago

“Jess was brilliant, knowledgeable, efficient, supplied photos and the yew hedge arrived on time and largely as described, great. Sadly four of the thirty four plants were poor, thin and weedy, not as described.”

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Posted 5 years ago

“Good quality bulk order plants. Prompt delivery. One batch of 10 plants tipped up in delivery box and out of the planter tray on arrival, some root disturbance.”

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Posted 5 years ago

“Nice plant VERY VERY expensive delivery Delivery nearly as much as plant”

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Posted 5 years ago

Grasslands Nursery is rated 4.7 based on 9,734 reviews