Grasslands Nursery Reviews

4.7 Rating 9,270 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,270 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 24th November 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous quality plants and trees, really impressed. They were as described if not even better. This is the second time we have ordered from Grasslands Nursery and each time the customer service has been outstanding with regular notification about delivery time and friendly and helpful delivery drivers. Highly recommend.”

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Posted 1 year ago

“Lovely plants and trees that arrived in good condition with a pleasant grasslands nursery delivery driver who was very helpful.”

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Posted 1 year ago

“Very good healthy plants - not pot-bound but ready to go - shipping was quick and easy. A good experience”

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Posted 1 year ago

“Broken and not as pictured”

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Posted 1 year ago

“Arrived with branches snapped, not supported at all on a pallet taking over 5 days to get to us with no delivery timetable. Refused the delivery so it went back and then got a call asking when they could pick the plant up. Still not received the refund for the plant or £30 postage and no further communican bar asking me to review them.”

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Posted 1 year ago

“Fast and efficient service”

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Posted 1 year ago

“I ordered a 30L Leyland cypress and a 10L magnolia and both came swiftly with a good service along the way. I was aware of the delivery process and the day it was due before it was. The trees were in great condition and were clearly well grown. This will now be my preferred supplier of plants/trees.”

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Posted 1 year ago

“Excellent plants. Good condition and healthy. Reliable service”

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Posted 1 year ago

“Great service , plants were top class . Will use again .”

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Posted 1 year ago

“Received several diseased specimens with rust spot holes from fungus which spread to the others as planted as a hedge, dismissive replies to our emails to customer service so I would avoid and buy from your local nursery.”

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Posted 1 year ago

“Two of the 12 trees we ordered are doing very poorly despite being treated the same as the other 10. I’d recommend seeing the plants you are to buy from a local nursery if possible rather than buying blindly online.”

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Posted 1 year ago

“I would never buy from Grasslands again, very poor customer service. Many of the laurels were covered on fungus rust spots and subsequently spread to the other bushes as these were planted as a hedge. We contacted Grasslands with our concerns of the poor quality of the specimens received and we’re disappointed with their dismissive replies. They maintained the classic signs of fungus were from cold damage, these holes and rat spots persisted and spread despite much warmer weather than the severe winter conditions they advised had caused the damage. Two of the twelve ornamental pear trees we received look pathetic even now after months of tender care but due to the lack of action from our Laurel complaints I didn’t see the point in contacting Grasslands, despite spending nearly £2k with them. I would recommend buying from your local nurseries where you can see the quality of the plants you will get, as once Grasslands have your money, sadly they just don’t care about providing good customer service thereafter.”

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Posted 1 year ago

“I was recommended this company by a garden designer and ordered 2 box cones (topiary) for either side of the door. They arrived in good condition with lots of fresh new growth. I followed up with a query about pruning and received a speedy response. It is a pity there isn't more advance information about delivery time. I knew the day, but was told it could arrive any time between 7am-5pm, and that no timeslots are possible, so I could have sat in all day. I do think more information should be possible. However, I'm glad to say they arrived in good time and we're happy with them.”

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Posted 1 year ago

“Good company ..shame about the parcel force”

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Posted 1 year ago

“Tree looks ok but not as good as picture Shown on website.”

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Posted 1 year ago

“Tree looked a lot bushier in picture from What I recieved.”

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Posted 1 year ago

“Fantastic tree and service”

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Posted 1 year ago

“Fast quality service. Amazing healthy plants.”

Grasslands Nursery 5 star review on 14th June 2023

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Posted 1 year ago

“Thank you. Good efficient service. Good value plants.”

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Posted 1 year ago

“Very happy with my pkant was well pack and look healthy and happy I would recommend a good services as well”

Grasslands Nursery 5 star review on 13th June 2023

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Posted 1 year ago

Grasslands Nursery is rated 4.7 based on 9,270 reviews