Grasslands Nursery Reviews

4.7 Rating 10,557 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 10,557 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 26th October 2025

747

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been very disappointed, esp as Grasslands were recommended to me.. One bush was very pot bound. A couple didn't look healthy at all.. My gardener said 'time would tell' if they survive.. Not cheap either..”

Helpful Report

(Grasslands.co.uk) - Posted 1 week ago

Dear Mrs. Jack, Thank you for taking the time to share your feedback. We're sorry to hear about your concerns and would like to help clarify what you're observing with your plants. You placed your order on 22nd October, which is late autumn. Several of the plants in your order are deciduous species, which means they naturally lose their leaves and enter dormancy during this season. Specifically: Aucuba Japonica Crotonifolia - Evergreen, should retain foliage Euonymus Emerald and Gold - Evergreen Kniphofia Pineapple Popsicle - Herbaceous perennial (dies back in winter) Salvia May Night - Herbaceous perennial (dies back in winter) Elaeagnus x ebb. Compacta - Evergreen Weigela Florida All Summer Monet - Deciduous (loses leaves in autumn/winter) Cotinus coggygria Lilla - Deciduous (loses leaves in autumn/winter) At this time of year, it's completely normal for the deciduous and herbaceous plants to look dormant or less healthy as they prepare for winter. This is not a sign of poor quality - it's their natural seasonal cycle. They will regenerate beautifully come spring. Regarding the pot-bound plant, this can actually indicate a well-established root system. Your gardener is quite right that time will tell - spring will be the true test when these plants break dormancy.

Posted 5 days ago

“Sorry for the poor review but the plants arrived nearly dead with broken parts to the plants and damage in transit. I know plants can not be delivered wet but these had not had water for a very long time and were in a very poor state when arrived with us. They are happy to replace 4 but this is still not a good way to send out plants.”

Helpful Report

(Grasslands.co.uk) - Posted 1 week ago

“2 of the 5 plants were spindly and inadequate.”

Helpful Report

(Grasslands.co.uk) - Posted 1 week ago

“Bought 6 plants, two of which died in their pots. They were expensive, but terrible quality. Grasslands have refused any responsibility for sending me these weak plants, and I am furious.”

Helpful Report

(Grasslands.co.uk) - Posted 1 month ago

We’re very sorry to hear of your disappointment, Will. The plants were supplied in good health, as shown in our dispatch photos. Once they leave the nursery, they experience different conditions, and there’s simply no way for any grower to send out plants that are “ready to die” a few days later. Hydrangeas are particularly sensitive to water changes, and sudden wilt usually results from post-delivery stress rather than poor quality. We did offer a credit for the affected plants as a goodwill gesture and remain happy to help with aftercare advice.

Posted 1 month ago

“Disappointingly my Cotinus arrived with what looked like mildewed leaves. The response to my email requesting help was a convoluted affair blaming possible silt residue from their ponds and suggesting I wash the leaves in milk or wait for the rain, as the disfiguring mottling might eventually disappear. As the plant had been bought as a housewarming gift there was no time to wait for the rain and washing in milk had no discernable effect on the leaves, I was forced to visit a garden centre to buy a replacement.”

Helpful Report

(Grasslands.co.uk) - Posted 2 months ago

“The plant collection has 3 delphiniums. 2 are okay. 1 is a bit (too) small Salvias are white rather than the expected blue”

Helpful Report

(Grasslands.co.uk) - Posted 3 months ago

“Poor condition.”

Grasslands Nursery 2 star review on 24th July 2025

Helpful Report

(Grasslands.co.uk) - Posted 3 months ago

“The root ball trees, as you know, came with no instructions and died soon after planting as they had no roots. Although I was offered new trees at a discount, it took a long time to come to this solution and I have paid out £1,220 in total. So no, would definitely not recommend, not a positive experience”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“I ordered 3 x Pinus Mugo ‘Varella’. I specifically stated I needed these to be as identical ‘as is possible’. However, despite the assistant saying she would note my request on the paperwork, disappointingly I received 2 x Varella and 1 x ‘Benja In’. I am now awaiting replacement.”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“Not at all helpful when I contacted them about a delayed delivery. Plant arrived in poor condition.”

Helpful Report

(Grasslands.co.uk) - Posted 6 months ago

“Poor Comms following purchase.Delivery outside the ,10, day period that was stated on placing order.”

Helpful Report

(Grasslands.co.uk) - Posted 6 months ago

“Plants were good, still not had complete order nearly two weeks later one box outstanding, first three boxes got delayed in transit as they got damaged and one box never arrived, waiting on the last parcel to come hopefully tomorrow. None of the above is grasslands fault, could have used a better or more speedy delivery company had to cancel my gardener twice already. Can't fault the quality of the plants though.”

Helpful Report

(Grasslands.co.uk) - Posted 7 months ago

“Shopping with grasslands was not a great experience. I ordered 23 plants to be delivered. When they arrived, only 11 came. I tried phone the office but had no response so I decided to drive over an hour to the nursery to try collect my remaining plants but the guy working would not give them to me. When I finally spoke to the office and arrange the delivery of the missing items. I was told that no compensation would be given. And to top it off, when the remains plants finally arrived, the condition of them was not gate good as they were root balls and had been out of the ground for too long.”

Helpful Report

(Grasslands.co.uk) - Posted 8 months ago

“Hi Grasslands, thanks for the trees delivered. The rootball quality was very poor as soon as the burlap was removed everything fell off revealing a bare root tree with very few if any hair roots left. Trees were planted as replacement Tree preservation order trees and have to survive the council inspections. Kind regards, Jake”

Helpful Report

(Grasslands.co.uk) - Posted 9 months ago

“they did not look that great”

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(Grasslands.co.uk) - Posted 9 months ago

“Long wait then 1 hour notice of delivery. No time to make arrangements. Then charged double for delivery. Over £80! Very poor.”

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(Grasslands.co.uk) - Posted 9 months ago

“Unfortunately they look nothing like the images on the website! Arrived skinny, quite a bit shorter, brown and looking half dead in all honesty.”

Grasslands Nursery 2 star review on 15th January 2025

Helpful Report

(Grasslands.co.uk) - Posted 9 months ago

Hi Julie, Im sorry to hear your not happy with your order. I have attached an image of the plants form the delivery. Could you let us know what the issue was, They appear healthy in the pod and I cant find any emails from you raising any issues. Would you please get in touch if your unhappy and we can look in to this for you. One thing I do notice on the image is the brown seed pods on the branches. These are quiet normal and nothing to worry about. Kind Regards Paul

Posted 9 months ago

“I am hoping these plants are going to survive The beach hedging plants was completely dried out when they arrived”

Helpful Report

(Grasslands.co.uk) - Posted 10 months ago

“Having ordered 39 plants of 80-90cm in size, only a handful were of the specified size and a big majority were nowhere near this size and nine plants were 50cm at best, hence very disappointing.”

Helpful Report

(Grasslands.co.uk) - Posted 10 months ago

“Took ages to arrive and very poor communication about delivery time frame.”

Helpful Report

(Grasslands.co.uk) - Posted 10 months ago

Grasslands Nursery is rated 4.7 based on 10,557 reviews