Grasslands Nursery Reviews

4.66 Rating 3,076 Reviews
92% of reviewers recommend Grasslands Nursery
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Grasslands Nursery, Free Green Lane, Lower Peover, knutsford

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Own Driver, Courier
delivery methods
Next Day
average delivery time
on-time delivery
accurate and undamaged orders
Customer Service
Email, Telephone
communication channels
Under an hour
queries resolved in
"Extremely prompt delivery, excellent Comms, well packaged and very healthy plants. Great service! 5*'s"
Posted 1 month ago
Gwendoline Ollerenshaw
"I ordered several plants, the service was excellent. A lady called Jess was very patient with me in sorting out the order. The plants arrived very quickly, and were very well packed.I have sent a couple of photos. Thank you ."
Posted 1 month ago
"I ordered 10 root ball laurel The plants arrived in top condition Absolutely perfect Thank you"
Posted 2 months ago
"Not worth the hassle if you're a trade customer. I purchased nearly £750's worth of pleached Photinia trees, and was sent the wrong sizes. They were supposed to be clear stem of 1.5m. I know this measurement would not be exact by 1/2 cm (as stated in their terms 'All sizes quoted are approximate'). However, the trees that arrived had a stem of 1.64m! Which would mean I'd have to plant them 14cm deeper to provide screening of a fence underneath. I paid £60 for delivery. I sent photos and complained, as I'd booked to plant the trees for a regular customer and ordered in advance. I then had to cancel this, and I wasn't free for another month to come and replant! Consequently, my customer wasn't happy, understandably. Fortunately they know I have a good reputation. The other website descriptions for pleached trees state a range e.g 80-100cm stem. This one didn't. Apparently I should have stated that I wanted a 1.5m stem! Grasslands refused to swap for the right sized trees free of charge. They finally negotiated for me paying £30 to have a swap. They found some at 1.46m stems. Therefore the range could be +-1.46m - +-1.64m. I asked for a delivery time for the swap, right up until the night before, and was never given one. They then turned up at 6:45am, and I wasn't able to tell my customers. I then had an email at 9am saying they'd let me know a delivery time! I never heard back from them. I felt disappointed that Grasslands didn't own up to having the wrong website description, and blamed me for their error, or exchange them free of charge. I won't be using them again, which is unfortunate for them because, as a garden designer in Bath, I spend thousands of pounds on plants every year, and I would have reordered if the service had been better."
Posted 3 weeks ago
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"The quality of the trees was excellent and the delivery was very quick, however the delivery charge was £100 and they were just dumped on my drive with the driver leaving as fast as he could... I won’t use you again."
Posted 1 month ago
"The plants seem mostly O.K., if a bit droopy and dry. However, the whole thing was a nightmare, as usual, due to plants delivered by Royal Mail Parcel force. I can't stay in 24/7, so a card is left. I am then dashing around in taxis as the parcel is moved from one post office to another. The parcel was too big for buses. I won't use you again. Almost all my plants are from Waitrose Garden, Crocus and Sarah Raven. Superb delivery. L.j. Hawkins"
Posted 2 months ago
"Delivery options, information and service do not live up to the quality of the product. Next day service paid for, next day service was not available on our delivery. No refund offered."
Posted 2 months ago
"I received an email telling me that the delivery would be on a Wednesday and there would be a tracking number for me to use. I then received an email changing the delivery date to Thursday. Having not been given a tracking number I contacted customer support via the website and was told that as it was a pallet delivery there would not be a tracking number available, but was told that they would contact the deliverer for an eta. However I heard nothing further. So whilst I am extremely satisfied with the quality of the goods ordered, I am dissatisfied with the customer service."
Posted 3 months ago
"Hedging plants not height you pay for."
Posted 3 months ago
"Please note! If you order after 12pm you will not qualify for next day delivery. This is not made clear on the website. I ordered after 12, opted for next day delivery option and paid the premium delivery charge without any alert that I had missed the deadline. The next morning I rang to ask when I could expect the delivery and was told I had ordered after 12 so had missed next day delivery. When I protested that there was no warning of a deadline and that the website had allowed me to press on the next day option as well as taken an extra £15 for premium delivery, I was told the information was in terms and conditions and I would not get the extra back I had paid. At the very least, the website should make the 12 pm deadline more explicit and not allow you to press the next day delivery option if you have passed the 12pm. I hope they amend their website accordingly so other people won't be misled or pay extra unnecessarily."
Posted 4 months ago
"Why pay £30 delivery on £60 of small rooted hedging Max 30cm high?"
Posted 7 months ago
"I ordered some plants from the website, at the point of order it did not say low on stock or out of stock so I proceeded with payment. My payment was immediately tacked from my account. After 2 days I received an email stating they were out of stock and that my account would be refunded. After a further 5 days my account had still not been refunded so I emailed asking for confirmation when this would happen. Next day I received another email stating the refund would be ASAP. Happily after a further 3 days the money is back in my account. How come they can take my money immediately but I had to wait 10 days for a refund?"
Posted 8 months ago
"products are good but service is terrible. One week after ordering and paying (over £600) I was told on the morning of delivery that 3 key items were not available - I was asked to make an instant decision as the truck was being loaded. I was proposed alternatives however these were found to totally unsuitable as ,unlike the ordered items, they could not stand full sun. when the delivery came it had a key item missing (rootgrow) so I could not start the planting! I needed to spend an extra hour travelling to the shop to collect."
Posted 10 months ago
"I bought one initially, planning to buy another if it worked in the tight patio space available. It is a decent plant and I would have bought another but the delivery took longer than stated and expensive (£30 for less than a 5 mile trip) and it arrived with a very large split the pot. The delivery guy was going to leave it on the pavement and not inside the property but did eventually help after watching me struggling with it (for a long time). For complicated reasons it had to stay in its original pot for a few days in baking heat with a hose pipe ban and no means of efficient watering because the water gushed out the side. Consequently it is drier than it should be and now looks unhappy. I bought a lot of plants recently from The Palm Centre. The contrast in customer service, speed and care in delivery is marked, so unfortunately I won't buy another from Grasslands."
Posted 10 months ago
"Frankly I was disappointed with this company from the point of ordering. One week after the order was placed and paid for I had not been informed about a delivery date. I sent a message to ask when I could expect delivery and on the 8th day received an email telling me delivery hadn’t been scheduled as of that day but that it was expected to happen that day. I was told that as soon as more information was available someone would be get back in touch with me. Today, the 9th day, I woke to find a delivery note in my letterbox and the tree at the gate to my rear garden! I am pleased that delivery has taken place but communication with Grasslands has not been what it should be."
Posted 11 months ago
"Good delivery of some items. Unfortunately poor packaging for the lavender plants and they got badly damaged in transit. Half dead and broken when arrived. Very disappointing. Emailed the Nursery but no reply and no refund issued. Will not be buying from again."
Posted 1 year ago
"Laurels hedging plants were not as ordered. Poor specimens and under sized. Grasslands did supply an extra 30 plants at no charge but still does not make up to the total hedge length we required. We have used Grasslands before and not been disappointed but this time we were certainly left feeling let down."
Posted 1 year ago
"Absolutely no help with the delivery."
Posted 1 year ago
"On opening the box holding three small shrubs, one plant was completely out of its pot and lying on top of another one. The latter was damaged with a few broken 'branches'. I did contact Grasslands and they asked if I had taken a photograph, which I hadn't, as they would have forwarded it to the delivery company. I didn't make as fuss and was told to contact them again if the shrubs didn't grow......"
Posted 1 year ago
"Initially, staff were very helpful with my telephone enquiry. I was sent a photograph of the plant I was keen to buy as a present for my father. Unable to speak with anyone after looking at the email I placed my order online on the 16.5.17. I enquired on 22.5.16 why the plant had not been recieved by my father and was told that it had not been sent as the order was misplaced. Little in the way of apology no mention of compensation. I have now been told the plant will be delivered 24.5.16 which is much later than expected. It was intended as a gift which is now a little past the intended moment. Overall, a poor service."
Posted 2 years ago
"Nothing has gone wrong except that communication regarding delivery misled me. Although goods are paid for delivery not actioned yet. Sometime in June I am told."
Posted 2 years ago
"I can't find any grasses listed!"
Posted 2 years ago
"We travelling from Huddersfield to the garden nursery after viewing the trees, we decided to ordr 21 trees as we could not order them from the nursery and only 11 were on site we were informed that we should order them on line, we placed the order for 21 trees, these arrived and after unpacking them we were shocked the 3 of the trees were much smaller than the rest and looked sub standard bare sides with no branches and dieing branches, these were not the trees we ordered."
Posted 2 years ago
Grasslands Nursery is rated 4.66 based on 3,076 reviews

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