Grasslands Nursery Reviews

4.7 Rating 11,170 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 11,170 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 19th February 2026

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service and administration staff attitude ! I returned two trees (£198) to the nursery yesterday as I wasn’t happy with their appearance and was advised I’d be refunded. Great ! Not great when grasslands charged me £19.80 as a ‘restocking fee’ due to the time and effort required to accept them back. What an absolute joke ! I even purchased different trees to replace the ones I wasn’t happy with ! Wish I hadn’t now. Will never use grasslands or recommend !”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“No comments”

Helpful Report

(Grasslands.co.uk) - Posted 3 weeks ago

“Very poor quality still trying to revive the plant . It came completely dry and shrivelled up . Asked for small can delivery was deliver to top of the road in big van which meant my son had to bring it all in his car . Three trips . Will not buy in grasslands again”

Helpful Report

(Grasslands.co.uk) - Posted 3 weeks ago

“I ordered 3 5ft jasmine plants and they arrived in poor conidition. The root balls were parched, one pot broken because the plant was root bound and they have an infestation with black sooty on the leaves. I contacted Grasslands twice about this and no response... so when prompted to leave this review unofrtunately with no resolution I can only give poor feedback. I will say that the honeysuckle I ordered is in perfect condition, so perhaps just an issue effecting some plants.”

Helpful Report

(Grasslands.co.uk) - Posted 2 months ago

“The refund deduction is too much.”

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(Grasslands.co.uk) - Posted 2 months ago

“I Travelled a long distance to view some pleached trees today that state on the website there are 40 in stock. The Customer service wasn’t great when I arrived, I was willing to make a purchase for over £2500 but was told that if they trees weren’t in the pleached tree sales area, it was unlikely that I’d be able to view before buying. I was then told that they weren’t in stock even though the website stated there were 40. There was no attempt to try and sell me the other pleached trees or to take my details and let me know when they’d be in stock. Very confused by the customer service today.”

Helpful Report

Posted 2 months ago

“All plants that arrived looked half dead. I put them in water and tried my best to revive them but they’ve all died now. No one’s bothered to contact me either.”

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(Grasslands.co.uk) - Posted 2 months ago

“Very disappointed. Practically bare of leaves. Nothing like the picture.”

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(Grasslands.co.uk) - Posted 4 months ago

“Plant never received, despite reminder and a second plant's being supposedly dispatched. Tracking showed that package(s) never received by Royal Mail. Refund requested and given.”

Helpful Report