Grasslands Nursery Reviews

4.7 Rating 11,715 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 11,715 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 19th February 2026

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In a larger order 1 tree perished despite being cared for. Upon contacting and seeking a refund for the sole tree, Emily from Grasslands was clearly looking for an excuse to absolve responsibility and ended up blaming the pot size (the size they supplied it in) for it dying, with the decline starting soon after purchase. Really disappointed with the service and approach- I’d avoid at all costs and use the plenty of other suppliers that have some integrity should you face issues further down the line. Tree purchased October 2025, dead by August 2026.”

Helpful Report

Posted 3 weeks ago

“Asked to choose from the internet on 2 separate occasions very disappointed with the trees sent. Don’t buy on line if you can help it.”

Helpful Report

(Grasslands.co.uk) - Posted 1 month ago

“Asking for a review takes the mickey really considering you sent the wrong tree and refused a full refund.”

Helpful Report

(Grasslands.co.uk) - Posted 1 month ago

“Good condition plants/ well-designed and effective packaging protects plants in transit/ good delivery service”

Helpful Report

(Grasslands.co.uk) - Posted 1 month ago

“Having been a customer for a number of years and spent a great deal of money, but recently I had an issue with 2 statement trees, but when I contacted the nursery the staff and management where very unhelpful in resolving the issue. I found their response both disappointing and insulting. I won't be dealing with them again as their after sales service is a waste of time.”

Helpful Report

Posted 1 month ago

“Extremely poor service from start to finish. Customer service was appalling, promises to call back were repeatedly ignored, and there was a complete lack of communication throughout. The delivery was cancelled without any notification whatsoever, leaving us to deal with the consequences. This caused unnecessary financial loss, wasted time taking time off work, and significant inconvenience. To make matters worse, the advice provided on planting the trees was completely inadequate and misleading. Guidance on the size of the planting holes and the amount of compost required was either incorrect or insufficient, resulting in further frustration and additional costs. Overall, a highly disappointing experience. I would not recommend this company.”

Helpful Report

(Grasslands.co.uk) - Posted 3 months ago

“After mutiple buxus orders over the years they sent me sick box ball that started dying a slow death after it arrived. After raising the issue with them they fobbed me off and wouldnt take responsibilty for the quality of their plants. I wont use again.”

Helpful Report

Posted 3 months ago

“Unfortunately I had the disappointment of receiving an expensive cherry laurel which is damaged (split) at the crown of the plant. I’ve planted it anyway but will just have to hope it survives ok.”

Helpful Report

(Grasslands.co.uk) - Posted 3 months ago

“I sent photos of damaged to my plant which cost over £170. I was told it was bruising due to handling in transit even though the photos clearly show black marks if insect eggs or something similar that is killing the leaf and have a good munch if them too. Not Happy. I have asked for a replacement if a tip top specimen or I will be forced to contact my bank for a full refund. BEWARE”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“The Laurels arrived in a very poor state and I could not accept them. There does not seem to be any quality checks before items are shipped.”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“I honestly don’t even know where to start. I ordered 6 bamboo plants and paid £309, and after more than 3 weeks of waiting, what arrived looked completely dead. Dry leaves, damaged plants, and nothing like what was advertised. Honestly, I’ve seen healthier plants thrown away outside garden centres. What upset me even more was the customer service. I emailed them about the condition of the plants and got absolutely no response. Not even a basic apology. For the amount of money I paid, this experience was shocking. If I could give zero stars, I would. Total waste of money and time. I would never order from them again and definitely would not recommend them to anyone.”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“Awful service and administration staff attitude ! I returned two trees (£198) to the nursery yesterday as I wasn’t happy with their appearance and was advised I’d be refunded. Great ! Not great when grasslands charged me £19.80 as a ‘restocking fee’ due to the time and effort required to accept them back. What an absolute joke ! I even purchased different trees to replace the ones I wasn’t happy with ! Wish I hadn’t now. Will never use grasslands or recommend !”

Helpful Report

(Grasslands.co.uk) - Posted 5 months ago

“No comments”

Helpful Report

(Grasslands.co.uk) - Posted 5 months ago

“Very poor quality still trying to revive the plant . It came completely dry and shrivelled up . Asked for small can delivery was deliver to top of the road in big van which meant my son had to bring it all in his car . Three trips . Will not buy in grasslands again”

Helpful Report

(Grasslands.co.uk) - Posted 5 months ago

“I ordered 3 5ft jasmine plants and they arrived in poor conidition. The root balls were parched, one pot broken because the plant was root bound and they have an infestation with black sooty on the leaves. I contacted Grasslands twice about this and no response... so when prompted to leave this review unofrtunately with no resolution I can only give poor feedback. I will say that the honeysuckle I ordered is in perfect condition, so perhaps just an issue effecting some plants.”

Helpful Report

(Grasslands.co.uk) - Posted 6 months ago

“The refund deduction is too much.”

Helpful Report

(Grasslands.co.uk) - Posted 7 months ago

“I Travelled a long distance to view some pleached trees today that state on the website there are 40 in stock. The Customer service wasn’t great when I arrived, I was willing to make a purchase for over £2500 but was told that if they trees weren’t in the pleached tree sales area, it was unlikely that I’d be able to view before buying. I was then told that they weren’t in stock even though the website stated there were 40. There was no attempt to try and sell me the other pleached trees or to take my details and let me know when they’d be in stock. Very confused by the customer service today.”

Helpful Report

Posted 7 months ago

“All plants that arrived looked half dead. I put them in water and tried my best to revive them but they’ve all died now. No one’s bothered to contact me either.”

Helpful Report

(Grasslands.co.uk) - Posted 7 months ago

“Very disappointed. Practically bare of leaves. Nothing like the picture.”

Helpful Report

(Grasslands.co.uk) - Posted 9 months ago

“Plant never received, despite reminder and a second plant's being supposedly dispatched. Tracking showed that package(s) never received by Royal Mail. Refund requested and given.”

Helpful Report

(Grasslands.co.uk) - Posted 9 months ago

Grasslands Nursery is rated 4.7 based on 11,715 reviews