Grasslands Nursery Reviews

4.7 Rating 10,910 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 10,910 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 19th February 2026

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 5ft jasmine plants and they arrived in poor conidition. The root balls were parched, one pot broken because the plant was root bound and they have an infestation with black sooty on the leaves. I contacted Grasslands twice about this and no response... so when prompted to leave this review unofrtunately with no resolution I can only give poor feedback. I will say that the honeysuckle I ordered is in perfect condition, so perhaps just an issue effecting some plants.”

Helpful Report

(Grasslands.co.uk) - Posted 2 weeks ago

“The refund deduction is too much.”

Helpful Report

(Grasslands.co.uk) - Posted 3 weeks ago

“I Travelled a long distance to view some pleached trees today that state on the website there are 40 in stock. The Customer service wasn’t great when I arrived, I was willing to make a purchase for over £2500 but was told that if they trees weren’t in the pleached tree sales area, it was unlikely that I’d be able to view before buying. I was then told that they weren’t in stock even though the website stated there were 40. There was no attempt to try and sell me the other pleached trees or to take my details and let me know when they’d be in stock. Very confused by the customer service today.”

Helpful Report

Posted 3 weeks ago

“All plants that arrived looked half dead. I put them in water and tried my best to revive them but they’ve all died now. No one’s bothered to contact me either.”

Helpful Report

(Grasslands.co.uk) - Posted 1 month ago

“Very disappointed. Practically bare of leaves. Nothing like the picture.”

Helpful Report

(Grasslands.co.uk) - Posted 2 months ago

“Plant never received, despite reminder and a second plant's being supposedly dispatched. Tracking showed that package(s) never received by Royal Mail. Refund requested and given.”

Helpful Report

(Grasslands.co.uk) - Posted 3 months ago

“Very disappointed, my hedging came with almost all the root bowl cut off, lower branches removed and broken branches. I have planted over 200 beech hedging plants and these are we poorest by far. Grasslands don't want to know and do not care. Shop elsewhere.”

Helpful Report

(Grasslands.co.uk) - Posted 3 months ago

“Terrible quality, branches broken and cut off hedging plants, root bowl 99% cut off...they didn't want to know and don't care. Never use them again.”

Helpful Report

Posted 4 months ago

“The roots arrived very dry, and the plants weren't in the best condition either. The leaves were dry and had visible blemishes. The price for the plant was low, which I think is related to its condition. Overall, I don't recommend it.”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“Wrong plants were sent -- I ordered privet, but what arrived: Beech!”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“Tree tie and ad took a week to deliver a tenner for delivery, tree strap a fiver . Royal mail T24 is 24 hour delivery only a fiver due to delay waiting for frost to clear to plant tree very disappointed”

Helpful Report

(Grasslands.co.uk) - Posted 4 months ago

“Usually ok but……,”

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(Grasslands.co.uk) - Posted 4 months ago

“Plant is fantastic Delivery appalling - despite being in and waiting for the delivey it was left on the drive for a 79 year old woman to move.”

Helpful Report

(Grasslands.co.uk) - Posted 6 months ago

“Poor service. Lack of communication, delayed delivery - forced to cancel our community charity planting days 3 times. Incredibly frustrating and unprofessional. Previously ordered from Grasslands for similar events and had hoped for a reliable service.”

Helpful Report

(Grasslands.co.uk) - Posted 8 months ago

“Jasmine plants were not what we ordered, arrived without identification/ care labels. Not resolved despite numerous phone calls and email to customer service.”

Grasslands Nursery 1 star review on 1st July 2025

Helpful Report

(Grasslands.co.uk) - Posted 8 months ago

“Only one star as I couldnt leave a minus! Tree arrived damaged, broken branches...picture and email sent...no reply...apalling non existant customer service!”

Helpful Report

(Grasslands.co.uk) - Posted 9 months ago

“Plants both died within days of arriving. Called customer service and they said to give it 2 weeks to see if it was shock. I then found out that you only have 14 days to return if there’s an issue so impossible to leave for 2 weeks! Very bad experience.”

Helpful Report

(Grasslands.co.uk) - Posted 10 months ago

Hi Gabriel, Thank you for your feedback, and we're sorry to hear that your plants did not thrive. The Trachelospermum jasminoides you received were fully established, healthy plants at the time of dispatch. This variety is robust and unlikely to deteriorate so quickly unless there has been a significant lack of water—particularly during warm or dry spells, or if not watered thoroughly upon arrival. Our customer service team advised a short period of monitoring in case the plants were simply experiencing transplant shock, which is common after delivery and usually resolves with proper care. However, we understand your concern about the 14-day return window, and we’re sorry if that caused confusion. We’re always here to help troubleshoot planting or care issues where possible, and we regret that your experience didn’t meet expectations on this occasion.

Posted 10 months ago

“Extremely disappointed with how my recent issue was handled as a first time customer. We purchased both a shrub and a tree from your nursery, with the tree being the reason for arranging delivery. The tree had a difference in price compared to the others which led to us believing it may be incorrectly labelled in-store, and after confirming with a staff member that it was the correct item, we proceeded with the order. Upon delivery, it became clear the item delivered was not what we had been assured it was, so it was rejected and returned, as per our call with Customer services on the drivers phone. Despite this mistake originating from your team, only 50% of the delivery fee was refunded—likely because the shrub was delivered. However, that shrub would have been transported in our car if not for the tree. The delivery would not have been arranged at all had we not been misled by your team. I find it unreasonable that we were left to absorb part of the cost for a delivery we would not have made without your error. The back-and-forth communication, lack of clear accountability, emails sent regularly just before you closed and ultimate refusal to fully resolve the issue fairly is extremely disappointing.”

Helpful Report

(Grasslands.co.uk) - Posted 10 months ago

“I didn't get delivery of all the plants I ordered. I raised this with the Grasslands team and was informed that the missing box will be tracked and delivered later. Three weeks passed and I still didn't get delivery”

Helpful Report

(Grasslands.co.uk) - Posted 10 months ago

“You have to jump through impossible hoops when it comes to returns or replacements. I bought a hardy shrub (Eleagnus Vivileg) which unfortunately failed. I gave it care and chance to recover but to no avail. Tried to get it replaced but told it should have been returned in the same pot as purchased (I dug it out and put it into a plastic wrapper for carriage). CHECK THEIR RETURNS POLICY before you buy. You have to inform Grasslands in writing within 2 days of purchase and, apparently it has to be returned in the same pot as delivered. BE VERY AWARE, once you transfer your plant or expensive tree from pot to ground you’re on your own without replacement or refund. Some plants do fail for no apparent reason and many other local suppliers offer up to 5 years warranty without question. Grasslands does not do customer care. I will be buying my stock from other suppliers in future.”

Helpful Report

Posted 10 months ago

Grasslands Nursery is rated 4.7 based on 10,910 reviews