The hedging that i ordered was exactly as shown on the website pictures and deserved 5 stars , but sadly the customer service was terrible, i was charged for a pallet despite phoning to ask if this was necessary (and was told it was) . The order took 10 days to arrive, even though on day one i received an email to say it was being processed (wasn't a big order ) and even though bare root it spent from at least Friday to Monday of the 10 days somewhere with parcel force because guess what even though i was charged for a pallet it was just sent in brown paper bags with Parcelforce. I did send several emails over the 10 days to see what was happening but with no joy and finally resorted to phoning which was not a pleasant experience both times i called. Hoping the fact that they were bareroot and left out of soil and water for all this time that they have not been affected ?