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Grasslands Nursery Reviews

4.66 Rating 3,111 Reviews

91% of reviewers recommend Grasslands Nursery

Company Reviews

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Phone:
01565 723831

Email:
orders@grasslands.co.uk

Location:
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford

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Merchant Metrics

Shipping & delivery

Own Driver, Courier

delivery methods

Next Day

average delivery time

98%

on-time delivery

96%

accurate and undamaged orders

Customer Service

Email, Telephone

communication channels

Under an hour

queries resolved in

Incorrect metrics?

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

"Several of the plants I ordered arrived damaged, one so badly it will likely be a write off for this season, if it survives. Reported to customers services but received a less than satisfactory response. A lot of time wasted, next time I will go directly to a nursery and not rely on the internet."

Posted 3 years ago

"I bought some plants advertised online but my money was reembursed after a week and I was told that the plants were out of stock. I suppose brownie points to the nursery for reembursing my money...so thank you for that!"

Posted 3 years ago

"We spent over £200. We waited over a week for delivery. The holly arrived very poor leaves eaten by insects, leaves very dirty covered in clay. Plants very bare unlike Grasslands nursery photo!"

Posted 3 years ago

"I tried to order a product on the website but I was unable to add it to my basket. I then telephoned, and spoke to a very nice lady who took my order manually, which seemed to defeat the object! But none the less it was done. Only to receive a day or so later an email to say that the product was not available, they couldn't fullfill my order, so had cancelled it and refunded me! what a waste of time."

Posted 3 years ago

"Whilst the delivered plants were of good quality that unfortunately was all that was good about this purchasing experience. Postage was expensive and as such I expected a prompt service. Delivery took four working days and attempts to contact Grassland Nursery proved futile. Delays with the delivery went unanswered and since they took payment for the order they have failed to respond to any communication and as such I would not recommend them."

Posted 3 years ago

"I am very sorry to have to send this negative review as it is not something I have ever done before...and would not have done now if you hadn't requested a response. I was pleased with the price and punctual delivery of my order and with the general quality of the plants, but disappointed that the Leucanthemums (which actually occasioned my choosing Grasslands as a supplier) were ultimately unavailable once the order had been accepted. Much more disappointing, however, was the extent of the perennial weeds in the pots and entangled with the roots of the plants (not just algae, mosses and liverworts on the surface of the potting compost). This was so bad in many cases that my first action was to split and divide the plants and wash off some of the soil in an attempt to avoid transmitting the weeds to my garden thereby allowing them to flourish in the heart of the plants so that I would never be able to eradicate them, which obviated the point of obtaining specimens of the size I ordered. Accordingly, I would use Grasslands in the future for hedging plants, for example, but not for herbaceous perennials. I am not sending this review to upset anyone (all the nursery staff looked lovely people in your promotional photos) or damage your online reputation, but, as you suggest, to alert you to a problem so that you may bear it mind and maybe take any possible steps to remedy it, Regards, Ann Finch"

2 Helpful Report

Posted 3 years ago

"I ordered some hemerocallis and alchemilla from you. The delivery was prompt and the plants well packed, but they were so pot-bound that I had to cut the plastic pots off. The roots were spiralled around themselves so badly that it was impossible to tease them out, and moss and weeds were growing in the pots. This suggests that you have left these perennials for far too long in pots that are too small for them. I don't know how well the plants will do, although I have done everything I could when planting. But you should take better care of your stock and repot plants after a season, especially vigorous rooters like hemerocallis and alchemilla."

1 Helpful Report

Posted 3 years ago

"Not had delivery of my plants yet"

Posted 3 years ago

"The 'bushy' privets were nothing like what appeared in the picture with leaves bursting everywhere. Most of my potted privets were totally naked of any leaves. Hopefully spring will be kind to them!"

Posted 3 years ago

Hi Jeremy, You may not know but Privet is a deciduous plant, it drops its leaves in winter, an established hedge may retain some of its leaves in a mild winter.

Sorry you did not know about this when you ordered but hopefully you will be happy with them later this year.

Posted 3 years ago

"Delivered 40 plants a day earlier than booked, even after I'd told them both verbally & in writing that they were not to do so under any circumstances. They were dropped in a very conspicuous location without my presence or consent. When I complained they didn't even phone me back as promised & my emails were also ignored. Didn't adhere to their own terms & conditions. Appalling customer service from a company who couldn't care less once they have your money. Do Not recommend anyone using Grasslands nor shall I be doing so again either."

1 Helpful Report

Posted 3 years ago

"Haven't received my order placed before Xmas, have tried calling twice but got voice mail every time. Even if it was impossible to deliver the order at this time of the year at least some feedback would be good!"

Posted 3 years ago

"Disappointing. Plants arrived not in great shape - some diseased, some damaged, some very badly pot bound. £28 pallet delivery wasteful and expensive for my small order. Left with loads of cardboard and heavy pallet to dispose of. Have unable to contact Grasslands by phone and no reponse email. Not recommended."

1 Helpful Report

Posted 3 years ago

"I ordered 2 Photinia topiary trees, when they arrived they had brown spots on the leaves and one in particular seemed stressed. When I telephoned them I got a very indifferent girl on the phone, I managed to get an email address from her and contacted Claire about them with my photos. Her response was that they should have been trimmed before I got them (!) . It's just not good enough...she asked how she could make me happy ? Try phoning and sounding like you are interested. I put lots of research into my purchases and rang them several times. I was not happy with what was delivered to my home, they do not look like on the website."

Posted 3 years ago

"Hi I ordered two expensive fern trees from you and after paying for the 2 - 5 day delivery I am still waiting for them after 8 days from purchase. I was told by e-mail that I would receive them today and after sitting in all day it is now19.45pm and I still have not received them. What a waste of my time. Will not be using this company again."

Posted 3 years ago

"Order number 600007924. 1) Delivery arranged for Friday 4th September did not happen. Tried to contact Grasslands at 1555 hours to seek information about my live plants but no one answered the telephone. Again telephoned on Saturday morning - no one available. Email also posted on Friday 4/9/15. Plants delivered on Monday 7th September. 2) Order invoice and delivery note reads, "6 Laurel Hedging 150 - 160cm 30 Litre". Two of the plants were delivered in 25Litre pots. Photograph takes which clearly shows the difference between a 30Litre and a 25Litre pot and the quality of the Laurel in the smaller pot which does not match the plant in the 30Litre pot (less bushy and smaller)."

Posted 3 years ago

"Well packaged & quick delivery, but the Hydrangea Vanille Fraise was very spindly."

Posted 3 years ago

"Plants packed sideways. They were delivered the right way up as it said on the box - so all the earth was loose in the box and the plants were left with the bare roots exposed. I did call but the lady who answered didn't seem concerned. I have taken photos of the delivered plants - lets hope they survive."

Posted 3 years ago

"Having ordered a large number of Laurel Hedges at 2m tall, the next day delivery did not deliver next day, with no reason as to why they had failed to deliver. The quality I will say were fine, although given in the wrong sized pots. Next day delivery as was to find out, can mean by 6pm, which to me is not what was expected without reading the small print. I would have appreciated morning or lunch time delivery, so the hired help paid to plant the Laurels 'next day' could have done so."

Posted 3 years ago

"The 16 plants were packed on their side, so most of the soil from the pots ended up at the bottom of the 2 boxes. Some other companies use cling film to keep the soil in the pot. Or you could have packed the plants upright."

Posted 3 years ago

"I think this is the first online review I've written but we were very disappointed with the service we received from Grasslands so felt others should be aware before ordering from them. We spent over £350 on box trees and paid for next day delivery as we had family to stay to help us with the planting. Having waited in all day for the delivery I received a phone message from the delivery company saying that it wasn't possible to deliver that day after all. They then didn't answer my calls and when I followed up with Grasslands I was just told to keep trying as they couldn't get in touch either. At no point was I offered a refund for the £50 delivery charge we paid. When I asked for the money to be refunded I was told they would 'look into it' so I asked for someone to get back to me - which they never did. It's taken three phone calls to finally receive confirmation that they will reimburse the £15 extra we paid for next day delivery without any apology for the inconvenience. Very poor customer service and we'll certainly be shopping elsewhere for the remainder of the trees and shrubs we need."

Posted 3 years ago

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Grasslands Nursery is rated 4.66 based on 3,111 reviews

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