Grasslands Nursery Reviews

4.7 Rating 10,030 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 10,030 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 25th June 2025

727

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“""”

Helpful Report

Posted 3 years ago

“Same as the grasses… damaged and out of pot, soil very very dry… hoping they take after some tlc…”

Helpful Report

Posted 3 years ago

“Grasslands delivered the wrong plant. I contacted the support team two weeks ago to report the fact and asked for the plant to be replaced. Instead of agreeing to replace the plant, Vikki from Grasslands offered a 25% discount on the one that had been wrongly delivered, which I accepted. Two weeks on, I have yet to to receive the discount that was offered or a reply to my subsequent email to Grasslands asking for an update. Very disappointed. Will not be ordering from this nursery again.”

Helpful Report

Posted 1 year ago

“Purchased 3 green privets (160-170cms), but not the quality we purchased in August 2021. Not the same growth and too many wispy branches from the base.”

Helpful Report

Posted 1 year ago

“The plants were not as big as the picture was shown on the website”

Helpful Report

Posted 1 year ago

“2 stars because of the aftercare service. The plant was not in the best of conditions and the leaves looked very yellow which did raise concerns. I reached out to the support team via email to advise of this and the response I got was 'if you collected them in person, you would have seen them!' I am not trying to be awkward here but from a customers point of view, that response could have been a lot better and extra care should be taken when/if responding to customers via email. However, the garden itself where the plants are all kept and the cafe are excellent. It was a good day out.”

Helpful Report

Posted 1 year ago

“Tree delivered with woolly aphid.”

Helpful Report

Posted 1 year ago

“I ordered 4 of these to under plant roses. Despite being in full flower, I could immediately see black spots on some of the leaves & black stems too. As an experienced gardener, I could see it was a problem, researched it and found it is a fungal disease, maybe caused by over watering. I cut all damage away completely. Now it is all coming back again. Such a shame because 2 young shrubs ordered are looking very healthy, but Grasslands must know that the Vinca minor is diseased.”

Helpful Report

Posted 2 years ago

“2 stars for me , customer service and after sales is really poor, I waited 23 days for my order to be delivered, I was told it would be within 10 days. Told conflicting information that order was with transport then the trees hadn't even been dug.”

Helpful Report

Posted 2 years ago

“Wasn’t as bushy as describe or in the pics, disappointed really wish I hadn’t ordered”

Helpful Report

Posted 2 years ago

“They delivered a tree with multiple broken branches, I immediately took pictures and sent them. Their terms and conditions state if they damage it in transit you will be compensated. They just responded that despite the broken branches it would be fine and it was a good time to prune anyway. Not impressed.”

Helpful Report

Posted 2 years ago

“I ordered the plants with what I thought was a reasonable window of weather for planting. Unfortunately the plants took so long to arrive (just under a month) that the weather had changed and the ground is now frozen solid.”

Helpful Report

Posted 2 years ago

“The tree was expected to be 2.5 to 3 metres tall. This specimen is approximately 5 metres, the upper trunk/stem has been grafted on and the whole form is unattractive. Specifically, all the branches are growing vertically as if kept in a restricted space. We are disappointed and will have to prune into shape and hope the tree survives. The figure in our photo is 6'3".”

Helpful Report

Posted 2 years ago

“Very disappointed at staff attitude, after I made a complaint regarding hydrangeas that I purchased for my family, along with three large birch trees.”

Helpful Report

Posted 2 years ago

“plant was bone dry leaves were limp and yellow, two leaves had broken off due to other plants falling on them the driver said due to the bumpy roads”

Helpful Report

Posted 3 years ago

“Plant arrived bone dry , leaves all yellow and limp also two leaves broken due to other plants falling on it, driver told me due to bumpy roads. I would think twice before ordering”

Helpful Report

Posted 3 years ago

“Purchased 11x 2m root ball hedge plants, however 4 of them died within just a few months (despite significant efforts to feed, water and multiple contacts with the nursery). Only a minor discount provided for the replacement plants (Had heard other nurseries would replace for free or for half price). For delivery, only given a full day time window. Will not use again”

Helpful Report

Posted 3 years ago

“I ordered some Laurels advertised at 60-80 cm. Hardly any were even 50 cm. When I contacted Grassland they said don’t worry they will soon grow. This is a wholesale operation with poor customer service in my experience.”

Helpful Report

Posted 3 years ago

“Still waiting for delivery, over 2 weeks since order of in stock items with no clear delivery date still.”

Helpful Report

Posted 3 years ago

“Takes too long to get the item delivered”

Helpful Report

Posted 3 years ago

Grasslands Nursery is rated 4.7 based on 10,030 reviews