"I am very sorry to have to send this negative review as it is not something I have ever done before...and would not have done now if you hadn't requested a response. I was pleased with the price and punctual delivery of my order and with the general quality of the plants, but disappointed that the Leucanthemums (which actually occasioned my choosing Grasslands as a supplier) were ultimately unavailable once the order had been accepted.
Much more disappointing, however, was the extent of the perennial weeds in the pots and entangled with the roots of the plants (not just algae, mosses and liverworts on the surface of the potting compost). This was so bad in many cases that my first action was to split and divide the plants and wash off some of the soil in an attempt to avoid transmitting the weeds to my garden thereby allowing them to flourish in the heart of the plants so that I would never be able to eradicate them, which obviated the point of obtaining specimens of the size I ordered.
Accordingly, I would use Grasslands in the future for hedging plants, for example, but not for herbaceous perennials.
I am not sending this review to upset anyone (all the nursery staff looked lovely people in your promotional photos) or damage your online reputation, but, as you suggest, to alert you to a problem so that you may bear it mind and maybe take any possible steps to remedy it,
Regards, Ann Finch"
"I ordered some hemerocallis and alchemilla from you. The delivery was prompt and the plants well packed, but they were so pot-bound that I had to cut the plastic pots off. The roots were spiralled around themselves so badly that it was impossible to tease them out, and moss and weeds were growing in the pots. This suggests that you have left these perennials for far too long in pots that are too small for them. I don't know how well the plants will do, although I have done everything I could when planting. But you should take better care of your stock and repot plants after a season, especially vigorous rooters like hemerocallis and alchemilla."
"Delivered 40 plants a day earlier than booked, even after I'd told them both verbally & in writing that they were not to do so under any circumstances. They were dropped in a very conspicuous location without my presence or consent. When I complained they didn't even phone me back as promised & my emails were also ignored. Didn't adhere to their own terms & conditions. Appalling customer service from a company who couldn't care less once they have your money. Do Not recommend anyone using Grasslands nor shall I be doing so again either."
"Haven't received my order placed before Xmas, have tried calling twice but got voice mail every time. Even if it was impossible to deliver the order at this time of the year at least some feedback would be good!"
"Disappointing. Plants arrived not in great shape - some diseased, some damaged, some very badly pot bound. £28 pallet delivery wasteful and expensive for my small order. Left with loads of cardboard and heavy pallet to dispose of. Have unable to contact Grasslands by phone and no reponse email. Not recommended."
"I ordered 2 Photinia topiary trees, when they arrived they had brown spots on the leaves and one in particular seemed stressed. When I telephoned them I got a very indifferent girl on the phone, I managed to get an email address from her and contacted Claire about them with my photos. Her response was that they should have been trimmed before I got them (!) .
It's just not good enough...she asked how she could make me happy ? Try phoning and sounding like you are interested. I put lots of research into my purchases and rang them several times. I was not happy with what was delivered to my home, they do not look like on the website."
"Hi I ordered two expensive fern trees from you and after paying for the 2 - 5 day delivery I am still waiting for them after 8 days from purchase. I was told by e-mail that I would receive them today and after sitting in all day it is now19.45pm and I still have not received them. What a waste of my time. Will not be using this company again."
"Order number 600007924. 1) Delivery arranged for Friday 4th September did not happen. Tried to contact Grasslands at 1555 hours to seek information about my live plants but no one answered the telephone. Again telephoned on Saturday morning - no one available. Email also posted on Friday 4/9/15. Plants delivered on Monday 7th September. 2) Order invoice and delivery note reads, "6 Laurel Hedging 150 - 160cm 30 Litre". Two of the plants were delivered in 25Litre pots. Photograph takes which clearly shows the difference between a 30Litre and a 25Litre pot and the quality of the Laurel in the smaller pot which does not match the plant in the 30Litre pot (less bushy and smaller)."
"Plants packed sideways. They were delivered the right way up as it said on the box - so all the earth was loose in the box and the plants were left with the bare roots exposed. I did call but the lady who answered didn't seem concerned. I have taken photos of the delivered plants - lets hope they survive."
"Having ordered a large number of Laurel Hedges at 2m tall, the next day delivery did not deliver next day, with no reason as to why they had failed to deliver. The quality I will say were fine, although given in the wrong sized pots. Next day delivery as was to find out, can mean by 6pm, which to me is not what was expected without reading the small print. I would have appreciated morning or lunch time delivery, so the hired help paid to plant the Laurels 'next day' could have done so."
"The 16 plants were packed on their side, so most of the soil from the pots ended up at the bottom of the 2 boxes. Some other companies use cling film to keep the soil in the pot. Or you could have packed the plants upright."
"I think this is the first online review I've written but we were very disappointed with the service we received from Grasslands so felt others should be aware before ordering from them. We spent over £350 on box trees and paid for next day delivery as we had family to stay to help us with the planting. Having waited in all day for the delivery I received a phone message from the delivery company saying that it wasn't possible to deliver that day after all. They then didn't answer my calls and when I followed up with Grasslands I was just told to keep trying as they couldn't get in touch either. At no point was I offered a refund for the £50 delivery charge we paid. When I asked for the money to be refunded I was told they would 'look into it' so I asked for someone to get back to me - which they never did. It's taken three phone calls to finally receive confirmation that they will reimburse the £15 extra we paid for next day delivery without any apology for the inconvenience. Very poor customer service and we'll certainly be shopping elsewhere for the remainder of the trees and shrubs we need."
"Placed two orders for two hedge photonias, the first ones arrived as beautiful, healthy plants. The second lot arrived half dead, stringy, parched poorly plants. No help when I contacted Grasslands whatsoever just told to water the plants. Will never buy here again."
"I bought 13 leylandii plants. When they arrived at my house they were piled on the pavement by the delivery person in such a heap that I was initially unable to count them. Once I had managed to stand them up I realised that three had broken secondary branches, one of the main central stems was snapped (35cm from the top) and two of the pots protecting the roots were missing. I immediately contacted the nursery and sent them photos of the damaged plants as requested. After an exchange of e-mails I was told by customer services that if I got the "broken bits trimmed up i'm sure they will be very nice"; well, let's hope so."
"Made my purchase from Grasslands based on the perception that they were a national nursery that could supply top quality goods and service at market rates.
Order placing seemed fairly straightforward and I selected the option to add delivery instructions "please leave at front door if not in". When I eventually received the goods Parcelforce explained that the instruction could not be carried out as Grasslands delivery method required the customer to sign for receipt. Frustrating!
The plants I ordered were described as being 20-25cm. The ones delivered had been recently scalped back to an exact 20cm. Disappointing!
In terms of price I could have bought locally full 25cm Buxus balls for the same price.
In summary I didn't get the delivery I requested, the plants appeared to have been crudely cropped to fit the delivery box rather than to supply quality items within the advertised range and the price was not representative of what the market was offering."
"Plants were covered in lichen and bittercress and had been recently moved from a 1 litre to 3 litre pot which they had not rooted into, worse was the fact that they had been pruned, Ilex crenata is fastigiate and I wanted them as elegant upright plants not having had their tops cut off"
"Always feels like they don't have time to deal with your requests, as a trade buyer Grasslands are un-organised, rude at times and make you feel like you are trying to draw blood from a stone. There is no continuity in service and you always get passed from person to person and having been to the site on a number of occasions the staff always looked stressed or just really annoyed at being at work and it's like i'm asking them to poke their eyes out with stick. Needless to say after a number of years trying to work with them due to the fact they do actually have ok prices and decent stock of certain things, i have promised myself to search for another supplier and life is too short to deal with such a rude company who can't be bothered with customer service."
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