Grasslands Nursery Reviews

4.7 Rating 10,043 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 10,043 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 10th July 2025

732

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I leave this review as honesty helps others make an informed choice and casts tranparency on the most important part of any brand, its customer services department. If things are not right then it's so important to know if the CS team have the quality to respond in the right way to create a postive customer experience. I bought a small tree and eventually I had a call to say it was coming. There was no email nothing to say anything about the delivery. I was called the afternoon the day before it was due to arrive so be aware it's very last minute and not organised in a way that works for both company and customer. Also be aware there is no time allocation, it's basically anytime on the day. Also be aware that you are considered lucky if your purchase is placed on your driveway, as the deflection I was given is that it's a kerbside delivery. The day after the delivery I got an email to say my tree was out for delivery, I mean the day after, utter chaos. The tree was delivered at 8am not a knock on the door nada, I was in the front room so I would have heard. CCTV also shows it was a dump and rush. I left the house to walk the kids to school to see the tree lying on its side on the driveway. I was told oh that's the wind, erm there was not even a breeze that morning. The driver lacked the intelligence to leave the tree in one of the multiple places where it would not fall. Thankfully it fell away from the car, had it gone the other way it would have scratched the paintwork and that would be a big cost to repair. I would say quite a stressful and long process seeing how little the customer services cared about the polite feedback sent to allow them to improve the delivery manner which is an extention of the customer experience. I'm not sure people want to spend £120 on a tree that is left to fall over, potentially snap a branch or cause damage to your car, the drive is big enough not to put it where it was. The Customer Service team ignored the points raised and said oh that will be the wind that never was. I would say from my experience you will be dismissed, it's a well oiled machine of ignoring the points made to allow improvement to their service with not responding to them and making excuses. So be aware you will not have the high EQ needed to resolve discuss and accept honest points if you have a negative experience with this company. They just don't care and they are fine about that.”

Helpful Report

Posted 1 year ago

“One week after despatch - still no plants here... Parcel Force seem to have messed up - still not offered any replacements or refund ...”

Helpful Report

Posted 1 year ago

“I ordered two large, mature Conitus plants in 10L pots and expected something that looked comparable to the picture on the website. I’m aware that plants are cut back and it would be starting to grow new leaves. What arrived were poorly packaged with a single piece of paper wrapped around the pots. Much of the soil and woodchips had fallen out. More importantly one of the plants was very much smaller than the one shown on the website so I emailed the company. Their reply was that the plant had been cut back and would ‘almost double’ in size over the summer. However where the braches had been cut back they were just a couple of mm thick (see the photo) meaning they were never much longer than they are now. Almost doubling in size in a year would still not be as large as the plant shown on the website. This is a small plant in a large pot and I’m sure no one would pay almost £50 for it in a garden centre. This is very disappointing.”

Helpful Report

Posted 1 year ago

“Spent 1300 on trees and bushes. A tree needed to be returned on understanding we would have to buy another to replace it. When refunded we was charged a re stocking charge of 10% and not given full refund on that tree which was over 100 pounds less than the one we bought for its replacement. The delivery also took a long time to arrive. Won't be using again. Terrible customer service. Pics on site don't match what you recieve.”

Helpful Report

Posted 1 year ago

“My bare rooted Portuguese laurels arrived looking half dead, I sent the nursery a picture of them saying I didn’t think they would all survive at this point. Several weeks later when quite a few were totally dead I sent another photo and I was told bare root plants were hard to establish and I might have done better with pot grown plants. They wouldn’t replace the dead plants, offered 20% off replacements but I had to pay the postage. Poor customer service I would say. Also parcelforce will no longer leave parcels when you are out and I was told to drive 15 miles to a depot to collect I was out in working hours. All in all a bad experience”

Helpful Report

Posted 1 year ago

“The hedging that i ordered was exactly as shown on the website pictures and deserved 5 stars , but sadly the customer service was terrible, i was charged for a pallet despite phoning to ask if this was necessary (and was told it was) . The order took 10 days to arrive, even though on day one i received an email to say it was being processed (wasn't a big order ) and even though bare root it spent from at least Friday to Monday of the 10 days somewhere with parcel force because guess what even though i was charged for a pallet it was just sent in brown paper bags with Parcelforce. I did send several emails over the 10 days to see what was happening but with no joy and finally resorted to phoning which was not a pleasant experience both times i called. Hoping the fact that they were bareroot and left out of soil and water for all this time that they have not been affected ?”

Helpful Report

Posted 1 year ago

“Disappointed. Would not recommend online order. After 3 weeks chat and phone calls delivery finally arrived. My excitement was short lived.”

Helpful Report

Posted 1 year ago

“quality was variable”

Helpful Report

Posted 1 year ago

“If you’re going to order don’t expect the delivery quickly or any communication from this company very annoying to have to chase them 3 times.”

Helpful Report

Posted 1 year ago

“3 weeks to receive order and very poor communication, had to call twice to find out when I was going to receive it and then still had no idea as was with courriers for 5 days before arriving. As a gardening professional, I understand hedging season can create longer lead times- so just give an accurate delivery date on your website? You cant expect professionals, who have jobs booked, to just sit for 3 weeks with no information and wait, if I've been told max 10 days over the phone. Price was competitive, but not much cheaper than other suppliers to be honest. Based on the service, not value for money.”

Helpful Report

Posted 1 year ago

“Hello I have just received my delivery which I ordered on August 7th a long time considering I only live 45 minutes drive away.....After contacting you I was told the plants were delivered on the 15th which was not true...not sure what happened in the end but the plants arrived at last.....but on the email it now looks like the price is now higher than the original price so I hope I havent been charged a higher price and that I havent been charged twice! So please make sure that is not the case in your billing department. Thank you Linda Roger”

Helpful Report

Posted 1 year ago

“Received promptly though the plant wasn’t packaged very well. Seems to have been flung into pot??”

Helpful Report

Posted 1 year ago

“Communication good, pricing good but ordered 3x 120-130cm laurels and only 1 was within this range. The other 2 looked like they had been pruned and only just made it over a metre. Unfortunately they have only just been checked by myself in preparation for job tomorrow. Another member of staff received the order!”

Helpful Report

Posted 1 year ago

“Two of the 12 trees we ordered are doing very poorly despite being treated the same as the other 10. I’d recommend seeing the plants you are to buy from a local nursery if possible rather than buying blindly online.”

Helpful Report

Posted 2 years ago

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Helpful Report

Posted 1 year ago

“Purchased 3 green privets (160-170cms), but not the quality we purchased in August 2021. Not the same growth and too many wispy branches from the base.”

Helpful Report

Posted 1 year ago

“Golobsum platanoid arrived looking quite worse for wear, when questioned with driver, advised to give up to 7 days and contact if no improvement, having contacted via phone, advised to email, having emailed twice, no response .. very disappointing after sales service!”

Helpful Report

Posted 1 year ago

“I can not give you a review as I have not yet received my order Regards Sarah”

Helpful Report

Posted 5 years ago

“Great tree ,really bad delivery,Tree dragged up road ,root back split loosing soil and dumped outside property without notification”

Helpful Report

Posted 4 years ago

“Good plants but not as described since not the size i ordered. Now too late to buy them elsewhere. Established i deserve some money back but no confirmation it is,or has been, arranged. Disappointing service.”

Helpful Report

Posted 4 years ago

Grasslands Nursery is rated 4.7 based on 10,043 reviews