Grasslands Nursery Reviews

4.7 Rating 9,253 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 23rd November 2024

657

Anonymous

Anonymous // 01/01/2019

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“Ordered on a Wednesday and delivered 2days later on Friday”

Grasslands Nursery 5 star review on 26th April 2024

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Posted 6 months ago

“The plant was beautiful, very healthy and packaged so well”

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Posted 6 months ago

“I leave this review as honesty helps others make an informed choice and casts tranparency on the most important part of any brand, its customer services department. If things are not right then it's so important to know if the CS team have the quality to respond in the right way to create a postive customer experience. I bought a small tree and eventually I had a call to say it was coming. There was no email nothing to say anything about the delivery. I was called the afternoon the day before it was due to arrive so be aware it's very last minute and not organised in a way that works for both company and customer. Also be aware there is no time allocation, it's basically anytime on the day. Also be aware that you are considered lucky if your purchase is placed on your driveway, as the deflection I was given is that it's a kerbside delivery. The day after the delivery I got an email to say my tree was out for delivery, I mean the day after, utter chaos. The tree was delivered at 8am not a knock on the door nada, I was in the front room so I would have heard. CCTV also shows it was a dump and rush. I left the house to walk the kids to school to see the tree lying on its side on the driveway. I was told oh that's the wind, erm there was not even a breeze that morning. The driver lacked the intelligence to leave the tree in one of the multiple places where it would not fall. Thankfully it fell away from the car, had it gone the other way it would have scratched the paintwork and that would be a big cost to repair. I would say quite a stressful and long process seeing how little the customer services cared about the polite feedback sent to allow them to improve the delivery manner which is an extention of the customer experience. I'm not sure people want to spend £120 on a tree that is left to fall over, potentially snap a branch or cause damage to your car, the drive is big enough not to put it where it was. The Customer Service team ignored the points raised and said oh that will be the wind that never was. I would say from my experience you will be dismissed, it's a well oiled machine of ignoring the points made to allow improvement to their service with not responding to them and making excuses. So be aware you will not have the high EQ needed to resolve discuss and accept honest points if you have a negative experience with this company. They just don't care and they are fine about that.”

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Posted 6 months ago

“plants where bigger and better then i thought”

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Posted 6 months ago

“One plant arrived with it's pot broken which made a mess. Packaging was a little awkward but the plants were in acceptable condition. I didn't bother to email customer service as they are often quite dismissive or rude.”

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Posted 6 months ago

“We ordered some Ilex Crenata and are really happy with them. The plants are healthy and delivery was very quick, really happy with the product. Would order from Grasslands Nursery again.”

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Posted 6 months ago

“The two Japanese hollys arrived in good condition earlier than expected.they are now planted in pots and look great. So far so good”

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Posted 6 months ago

“Great quality trees , plants and service.”

Grasslands Nursery 5 star review on 25th April 2024

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Posted 6 months ago

“Super good service and plants look fantastic. Thanks!”

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Posted 6 months ago

“Plants were very healthy, large and verdant. They looked exactly like the photos. Very pleased with them. The delivery was put in exactly the right place as I described if we were out. The lady on their customer service desk was a pleasure to deal with. Very helpful, polite and professional. Can definitely recommend purchasing online from Grasslands.”

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Posted 6 months ago

“Excellent quality of plants and speedy delivery”

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Posted 6 months ago

“Good service has always.”

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Posted 6 months ago

“Excellent packaging, and the Pieris arrived in perfect condition. Lovely plant in very healthy condition and a good size. Very happy.”

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Posted 6 months ago

“Excellent quality plants with a very fast delivery. I will definitely be buying more from Grasslands.”

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Posted 6 months ago

“Great place to browse and be given excellent advice from the staff. Lovely, strong plants. Well worth a visit . Sue”

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Posted 6 months ago

“delivery was great very fast but unfortunately could not get plants out of the pots. Even my 20stone next door neighbour couldn't help. It took 3 days of banging on the pot with a hammer then going round the edge with a sharp knive. Also one of the trees still has no buds on which concerns me. I will wait another week to see what happens then I will contact grasslands again.I would not of purchased if I was told they were not in leaf.”

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Posted 6 months ago

“Plants ordered arrived within 2 to 3 days and were good quality & reasonbley priced, I would buy again from Grasslands🙂👌”

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Posted 7 months ago

“Grasslands were very helpful and answered my questions promptly.”

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Posted 7 months ago

“Prompt service, lovely healthy Red Robin trees, true to size. Would definietely use again.”

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Posted 7 months ago

“Very happy from initial order to delivery.”

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Posted 7 months ago

Grasslands Nursery is rated 4.7 based on 9,253 reviews